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Author Topic: Nutro Foods  (Read 1321 times)
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Trout
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« on: April 10, 2008, 10:27:06 AM »

I'm hearing that Nutro's Victorville, California plant is closed due to Salmonella contamination.  The Tennessee plant is still in operation.  Has anyone in California heard about this?  Can't get a straight answer from Nutro (of course).
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Offy
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« Reply #1 on: April 10, 2008, 10:52:59 AM »

Isn't that the plant with the odor issues?

Maybe email/call the Victorville news and ask them. It could be a rumor - or not.
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sharky
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« Reply #2 on: April 10, 2008, 11:32:03 AM »

yeah that is the one with odur issues
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Carol
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« Reply #3 on: April 10, 2008, 12:27:22 PM »

Trout, Where are you hearing this---can't find a darned thing about this---I hope this is not new---we need more info! 
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“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.” — Margaret Mead

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Sandi K
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« Reply #4 on: April 10, 2008, 08:53:22 PM »

I cant find anything about this either   Huh  Did anyone notice that it appears that Nutro has removed any of their recall info from their site?
« Last Edit: April 10, 2008, 08:56:50 PM by Sandi K » Logged
Trout
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« Reply #5 on: April 12, 2008, 09:34:53 AM »

I have to be careful how I answer where I'm getting the info.  The individuals may not be protected by whistle blowers' regulations.  Nutro did advise stores that there was an "issue" with rice that had been purchased and used in dog foods.  There would be no deliveries until March, now that has been pushed back until sometime in June. I know of Nutro store reps that are quitting because of the number of stories of sick and/or dead animals after eating Nutro foods being reported to them by the public and they can't morally recommend the food any longer (some still need the employment). Nutro corporate is not saying anything to their store reps about what is going on. (Maybe their attornies are telling them it is better to say nothing than admit to anything.)  The personnel at the stores selling Nutro products are in the dark also.
Check out: www.consumeraffairs.com/pets/nutro.html.  Something happened with the food around the first of the year.  Some folks are going to notify FDA what is going on.
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Carol
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« Reply #6 on: April 12, 2008, 09:40:42 AM »

Glad you came back trout----an anonymous email to the newspaper???  I'm worried about the FDA because they didn't seem to follow up (IMO) on my food test results back in October---maybe an anonymous email to Lisa Wade McCormick at consumeraffairs.com??? 


and

also I truly think consumeraffairs would be interested in this with some type of "evidence" as they have been one of the few to still be covering this---and they have the complaints right at their website!  And I am quite sure they would keep their source confidential!
« Last Edit: April 12, 2008, 09:55:20 AM by Carol » Logged

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Carol
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« Reply #7 on: April 22, 2008, 09:56:47 AM »

I found this on the consumeraffairs.com site on top of the page  while reading this(http://consumeraffairs.com/news04/2008/04/polluted_pets.html)
I don't know the date though.
http://www.nutroproducts.com/quality_facts.html?gclid=CKPn8qSR75ICFQN-lgodf3NR4g
« Last Edit: April 23, 2008, 05:38:08 AM by Carol » Logged

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Carol
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« Reply #8 on: May 05, 2008, 04:54:00 AM »

Cross posted this
--------------------------------------------------------------------------------
I found this as I sipped (and spit out) my coffee this am...


http://www.petconnection.com/blog/2008/04/10/focus-is-the-key/#comment-259664



REPORTS ON POSSIBLE DOG FOOD POISON SUNDAY,MAY 4TH,20073.00 P.M.Discussed first concern with Nutro product –Christa/ Manager- Petsmart HoustonShe was also part of information relayed by Nutro onsite rep and heard his description and some of my conversation with him.

Less than a week ago my healthy dog passed away from what emergency vet called ‘sudden death’. At this moment, confirmation of what caused death is not clear but vet may suspect dry food was bad and I am going to have tested. (Vomit was all dry food given to my dog which was NUTRO PRODUCT. Hoping that I did not kill my dog by giving him what I thought was good food, I stopped in to Petsmart today to calm my nerves and be assured that the food in question is fine. What I found was the shelves that contained Nutro Natural Choice were almost bare.(That never has happened) At the aisle with Nutro food they had a Nutro rep stationed here. When I questioned him about why no food was here, he stated that no ‘recall’ is in effect and Nutro just happened to shut down a few plants who were producing what he termed as ,not as tasty food’ and the ‘quality’ was not up to par.Common sense says that the only way a dog can relay that something is not ‘tasty’ is through death or sickness. Seeing that a dog can’t talk, I asked him how they would know it was not ‘tasty’? It seems far more plausible that a company whose main product is dog food would not shut down 2 plants and have no product unless some very extreme situations were coming to light. He stated that the food plant being shut and my dog dying were coincidence. Furthermore, the 800 number he gave me is not being answered now.( I GOT DIFFERENT ONE FROM PETSMART) I have a meeting with Petsmart tomorrow to discuss. I do not blame them right now for the death of my dog, but I stated to the manager I had a BIG issue with them allowing a Nutro rep to tell prospect clients some very vague, questionable, and misleading information, on the status of Nutro food. As noted, the 1-800 number just kept ringing. Additionally, I checked their web site-www.nutroproducts.com and found NO information regarding any plants being shut down. To me, that would be very significant information to relay to all consumers especially if supposed steps were being taken in the best interest of the dog because the food was not as ‘tasty’. Also, letting consumers know info on lack of product and when to expect more would seem to be the obvious steps for anybody not hiding something.I am wanting to save even one person the heartbreak and guilt I am going through and holding those parties accountable. I will not let this be swept under the rug and hopefully will get confirmation I am looking for with testing of Pet food I still have.

Is anyone else from Houston,Tx area or close by who may have has similar experience with Nutro ?

Comment by Pete B — May 4, 2008 @ 10:32 pm



I wonder if "trout" was referring to this info about the plants??  What the heck is going on!
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“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.” — Margaret Mead

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Sandi K
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« Reply #9 on: May 05, 2008, 06:29:05 AM »

Wow Carol, I guess Im gonna need more coffee already this morning....what in the world is going on?  All these reports cant be wrong can they? But you would think there would be newspaper stories on the plant shutdown.......what cities are their plants located in?
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Laurie
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« Reply #10 on: May 05, 2008, 06:36:00 AM »

 I remember that the one Trout had talked about was located in Victorville, Ca.
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menusux
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« Reply #11 on: May 05, 2008, 10:52:55 AM »

First, let's re-cap; Mars purchased Doane in 2006-they may be using the old Doane facilities in Franklin, TN for something:

http://www.businesswire.com/portal/site/google/?ndmViewId=news_view&newsId=20060426005450&newsLang=en

Mars, Incorporated Announces Agreement to Acquire U.S. Operations of Doane Pet Care Company

April 26, 2006

"Mars, Incorporated and Doane Pet Care Company, a Nashville, TN-based private label manufacturer of dry pet food, announce today that Mars has entered into an agreement to acquire Doane's parent corporation, Doane Pet Care Enterprises, Inc., from Teachers' Private Capital, the private equity arm of Ontario Teachers' Pension Plan."

http://www.doanepetcare.com/

Tel: 615-807-4626
315 Cool Springs Blvd.
Franklin, TN 37067

They bought Nutro a year ago:

http://www.nutroproducts.com/press5-1-07mars.shtml

Mars, Incorporated to Acquire Nutro Products, Inc.

May 1, 2007

"Mars, Incorporated today announced the signing of a definitive agreement to acquire the global pet food operations of Nutro Products Inc., a leading manufacturer of high nutrition, high performance dog and cat foods sold in pet specialty and farm and feed stores."

http://www.petfoodplantsolutions.com/html/about_nutro.html

"Our products are sold across the country and in pet stores in the Victorville area. At our Victorville facility, we produce only our dry premium pet food products (dry kibble). In addition to Victorville, we have a plant operating in Tennessee."

http://www.agriculture.state.tn.us/Marketing.asp?QSTRING=DETAIL&SCREEN=MPE&DISPLAY=773

Nutro Products Inc.
George Briscoe
Plant Manager
920 Artic Drive
Lebanon, TN   37087-5300
Phone: (615) 449-4996
Fax:    (615) 449-5903

http://www.simplyhired.com/job-id/vcqil5eu5m/plant-accountant-jobs/

"Plant Accountant - Lebanon, TN
"Nutro Products - Tennessee
"Nutro Products, Inc. a subsidiary of Mars, Inc. is a leading provider of premium and super-premium pet foods sold exclusively in the pet specialty channel. Founded approximately 80 years ago and headquartered in City of Industry, California, we sell a broad portfolio of dry and wet pet foods, biscuits and treats for dogs and cats of varying breeds, life stages and activity levels."

What we're going to look at here is a legal challenge to Nutro's advertising for its Lite pet foods.  I think it's quite enlightening from the standpoint of how they conduct their business re: testing and so on.  The "challenger" is Hill's and the "advertiser" is Nutro.

http://www.adlawbyrequest.com/_db/_documents/NAD,_Nurtro_Products.pdf

Case #4714 August 21, 2007

Page 3-

"The testing protocol that Nutro attached (to its submission) indicates, without support, that any product samples created at least twenty minutes apart constitute separate "production batches".  This statement seems to suggest that the average MEC (Metabolizable Energy Content) for the individual samples from a SINGLE production run--such as the 3057 kcal/kg result Nutro obtained on June 21--could, by itself, substantiate Nutro's "Lite" claim, even though Nutro averages the results from THREE separate production runs and cites this as its support in its submission.  Nutro's "20 minute" definition finds no support in AAFCO's guidelines, nor is there any authority to support it.  In practice, samples from different production batches--as is required by AAFCO--are most easily identified on the retail shelf by looking for products that bear different date codes, as Hill's did in its testing.  In fact, AAFCO has issued a guidance memorandum, which is available to the public at:

http://www.aafco.org/Portals/0/Public/Guidance%20DocFinal.pdf

describing how animal feed manufacturers should identify different "production batches" (a term the document uses interchangably with "production lots") using such codes on the packaging.  According to the guidance memo, "All feed and feed ingredients should contain a code that links the individual production lot to production records so as to provide a history of such product.  The code should be contained either on the product packaging, labeling or other distribution records..."  In any event, Nutro itself cites the average MEC from THREE data points, one for each production run it tested--not the average from the individual samples within any single production run--as the relevant final "number" that it claims relates to AAFCO's "Lite" standard.  Nutro's own method thus recognizes these three results as the relevant data.

Page 4-

"The challenger took issue with the advertiser's explanation that the high MEC values obtained by the challenger's testing might be linked to temporary product irregularities caused by Nutro's switchover from its Wilson Way production facility to new factories.  The challenger argued that it was unlikely that the samples it tested all came from the Victorville, CA plant, as opposed to Nutro's other production facility in Lebanon, TN, which, argued the challenger, the advertiser admitted has produced its "lite" dry products continuously since 1996.  Moreover, argued the challenger, the advertiser had not provided evidence that there were, in fact, such temporary irregularities in its "lite" dry products' MEC levels at the Victorville facility.

Second, argued the challenger, the samples it tested came from products actually available to the public for purchase (which is how it acquired them).  It selected the products to be tested based on the date codes printed on the bags, to ensure a range of unique production lots, argued the challenger, and reported these codes with the test results.  On the other hand, contended the challenger, the advertiser apparently tested samples coming straight off the production line at one of its facilities (without specifying which one).  Additionally, the advertiser did not state whether it tested samples of the same product formula that is now on store shelves and available to


Page 5

"consumers. Based on such information, argued the challenger, it is impossible to know exactly what the advertiser tested, including whether the three production runs tested were of the same formula and, if so, whether this was the reformulation described by the advertiser.

Third, while the challenger submitted samples of the products to an independent laboratory for testing, the advertiser conducted its own in house testing.  The challenger contended that "althought in-house testing may be proper in some circumstances and it not per se less reliable, in light of the other deficiencies in Nutro's data and in light of the delays in Nutro's submissions and the shifting statements Nutro has made to NAD, this is an additional reason to credit Hill's results."

Moreover, argued the challenger, of the three production runs tested by the advertiser, the results from two of them (May 17 and June 15) were over AAFCO's maximum allowable MEC of 3100 kcal/kg as was the average of all three (3118 kcal/kg).  The advertiser had admitted, argued the challenger, that it thus did not meer AAFCO's standard, but contended that the 3100 kcal/kg limit was only suggested and not an absolute limit.  The challenger stated that, to the contrary, the plain language of the Regulation indicated the 3100 kcal/kg was "a bright-line threshold".


Page 8

"In addition to its explanation that the challenger's test evidence of caloric values exceeding AAFCO recommendations was a result of product reformulation, the advertiser contended that these high caloric results were partly due to manufacturing anomalies in either or both of Nutro's manufacturing plants.  Specifically, explained the advertiser, certain employees at its production facilities were adding extra fat to the extruder to increase manufacturing through-put, and this practice affected Natural Choice Lite MEC values."

So here you see Nutro rung up by Hill's and the various "explanations" they came up with as to why they were not following AAFCO standards.  You see them do the testing for this challenge not with an independent lab, but in their own in house facilities.  Note that Hill's used an independent lab.  I would love to see what some independent labs could show us re: the problems being reported currently with Nutro.
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3catkidneyfailure
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« Reply #12 on: May 05, 2008, 03:10:22 PM »

Following Sandi's trail, email sent to Victorville Daily Press for plant operation
verification, 5-5-08.

5-7-08, no response from Victorville paper. So think I'm not going get one?
« Last Edit: May 07, 2008, 09:49:25 AM by 3catkidneyfailure » Logged
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