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Author Topic: Lotus canned food - foreign object  (Read 7114 times)
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Spartycats
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« on: January 26, 2014, 11:50:52 AM »

I posted in experience section, but also want to post here.

I discovered a rather large foreign object in a can of Just Juicy Turkey Stew for cats, this morning.  I've emailed the company and will phone and report through FDA portal, tomorrow.

Rubbery plastic piece.

LTKCS
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Sandi K
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« Reply #1 on: January 26, 2014, 01:32:29 PM »

Ack!  What in the heck is it!
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Mandycat
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« Reply #2 on: January 26, 2014, 02:31:25 PM »

Is it hard or soft?  Maybe it is something from the packaging used on the turkey.
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Spartycats
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« Reply #3 on: January 26, 2014, 02:38:25 PM »

It is kind of like hard putty, or like a big eraser.  Quite hard, but I can leave an imprint, with a fingernail.

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catbird
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Never underestimate the power of crazy cat ladies!


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« Reply #4 on: January 26, 2014, 03:08:42 PM »

Ewwwww....
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The problem with cats is that they get the exact same look on their face whether they see a moth or an axe-murderer--Paula Poundstone
lesliek
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Trooper,Remy & Fragile


« Reply #5 on: January 26, 2014, 06:14:23 PM »

Limestone maybe ? That is hard but can be scratched .
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"the world's most inept extortionist"
Spartycats
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« Reply #6 on: February 13, 2014, 06:30:36 AM »

So far, there has been no communication from the company about this.  No answer to my email asking for information (they paid for me to ship them the object found and the cans). 
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lesliek
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Trooper,Remy & Fragile


« Reply #7 on: February 13, 2014, 04:39:21 PM »

Not a glowing recommendation for their food ! I mean the lack of response , not the object . Neither is good , but accidents can happen to anyone . How they handle it & prevent it happening again are the most important things .
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"the world's most inept extortionist"
Sandi K
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« Reply #8 on: February 16, 2014, 06:00:44 PM »

It looks like a piece of rubber....I hate it when companies dont respond.   
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August
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« Reply #9 on: February 16, 2014, 06:56:13 PM »

I've been checking this thread to see their response.   Undecided
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Spartycats
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« Reply #10 on: February 26, 2014, 04:20:51 PM »

I have heard from Lotus.  They wanted me to email back, because they said their emails to me were bouncing back, which I think accounts for the delay.  This is the pertinent part of what was said:

"My name is Daron Matsuura and I am the president of Lotus Pet Foods.


First of all, I am very sorry you had this experience with our food.


We did do an investigation into what object you unfortunately found in the turkey stew for cats. It appears to be a piece from the cover of one of our steam hoses. These hoses are used during clean up and sanitation.


This piece of hose should not have ended up in the food based on normal operations, however one of our staff several months ago turned on the mixing paddles of our steam cooker while a steam hose was in the mixer during cleaning. The hose became tangled up and damaged by paddles. All of the debris was thought to have been removed but a piece must have been lodged in between the paddles and dislodged while we were making our turkey stew.


This should not happen again. We changed the personnel in this area and in the sanitation department to ensure there is more diligence and care."

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lesliek
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Trooper,Remy & Fragile


« Reply #11 on: February 26, 2014, 05:04:52 PM »

Well that sounds much better & while I hate to be suspicious , I wish it had come before all of these comments . We all know they pay people to search for comments about their products .
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August
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« Reply #12 on: February 26, 2014, 09:02:03 PM »

I'm glad there was this response, and I'm glad it's not some standard set response.  Who knows how much of it is true, but at least it's polite and feels straightforward.
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Larges born 5/07
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Mandycat
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« Reply #13 on: February 26, 2014, 10:03:42 PM »

Seems like a very honest and plausible response to me.  If the kitties like the food, then it is probably worth a try.  And, they did apparently try several times to answer Spartcats question.
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mikken
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« Reply #14 on: February 27, 2014, 11:19:12 AM »

It does sound like they actually investigated and took action to correct the situation.  That's...fairly unusual in this kind of customer complaint.

FWIW, I've been feeding the pork stew to my ferals with no issues and they like it.  Haven't tried any of the other flavors (our Jack is allergic to chicken and turkey), but the pork is being happily gobbled down...
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