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Author Topic: By Nature Organics problem  (Read 4186 times)
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5cats
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« on: March 18, 2008, 10:18:06 AM »

I have been in contact with Blue Seal, who sells By Nature Organics cat food since the end of January, after one of my cats vomited after eating their food.  She'd eaten only one meal of their canned Organic Turkey & Chicken, about two tablespoons.  Twelve hours later, she threw up what looked like grain hulls--that's about all but stomach fluids that was vomited.  Since the food is supposed to be grain-free, I looked at the opened can of food to see if that was the source of the "hulls" and, upon closer inspection, the "hulls" were evident in significant quantities in the food.  The "hulls" were darker than the food, and roughly cylindrical in shape (although the cylinders were torn rather than being intact). http://i248.photobucket.com/albums/gg194/guguyni/withruler.jpg

I called the toll-free number on the can, and spoke to a customer service representative, who asked me to send a sample of the "hulls."  Out of curiosity, I opened two additional cans of By Nature Organics food--different varieties than the first--and found the "hulls" in them as well.  I sent samples of all three varieties of cat food to the company.

On Feb. 7 I got a call from someone from Kent Feeds, which is owned by the same parent company as Blue Seal, who tried to convince me that it was only guar gum that had coagulated due to overheating.  I told her that it didn't look like random coagulation to me--that they had form and structure--and I sent her an e-mail with a link to a photo of the "hulls."

On Feb. 8 I got a call from the customer service rep I had sent to samples to.  He told me the brown "hulls" were just bone fragments. I told him that they were not firm or brittle--that they were flexible--and they didn't resemble any bone I had ever seen.  I had also looked at the "hulls" microscopically, and they showed cellular structure typical of plants--not bone.  I also told him that this same cat had no problem digesting bone, so I didn't believe that it was bone fragments in the food.  He referred me to a company nutritionist.

After talking to someone who had examined the samples I'd sent, the nutritionist told me that they looked like "husks" of some kind and that they were trying to contact the manufacturer (Evangers) to help identify them. She also told me that they were unable to locate the samples at the moment.  She told me they were trying to "get to the bottom of it." She also told me to hold onto the cans I had as "evidence" and not to feed any more to my cat until they knew what was going on.

I called the nutritionist again on Feb 11, and she told me that they were, indeed, grain hulls. I asked her how I could be sure that there weren't other things in the food (like the grain itself) that weren't listed on the label, and she said there was no way to know without analysis.  Because one of my cats is diabetic, and is currently in diet-controlled remission by being on a low-carb diet, this was very disconcerting!  I had picked this food because it is supposed to be grain-free and low in carbs, but the nutritionist was telling me that there was no way to know for sure what was in the food without having it analized!

I told her that I had found several other people who also had problems with the food (folks on other forums I belong to), and that the "hulls" were present in at least five varieties and in multiple lot numbers of those varieties.  I sent them the list of varieties/lots we had accumulated at the time:

Organic Turkey and Turkey Liver
24 70E 7BL 6
22 70E 6BL 5
17 70E 08 BL 3
16 70E 24 BL 3
2270E20BL2
24 70E 7BL 5

Organic Turkey and Chicken
24 70E 7BV 4
13 70? ?5 BV 3 Digits were smeared and illegible
2270E23BV2
24 70E 7BV 4

Organic Chicken and Chicken Liver
2370E8 BB 3
18 70E 01 BB 2
17 70E 02 BB 1
2270E22BB1

Chicken and Mackeral
17 70E 09 BM 2

I was told that I would be updated when they determined just what was in the food.  I didn't hear anything from them again, so I called them yesterday, March 17.  I was told that the contamination was so widespread that they couldn’t narrow it down to specific lot numbers.  She also told me that the manufacturer was not cooperating with them in trying to identify the "hulls" and that they were in the process of looking for a new manufacturer.  She refered me to another employee for more information.  I talked to him this morning.  He said they have been unable to identify the "hulls" any more specifically than that they were some sort of grain.  He also told me that the hulls were inconsistently present within affected lots--some cans had lots of them, other cans didn't.  This raises questions in my mind about a second aspect of quality control--if the food isn't being mixed consistently, how can we be sure that the nutritional supplements are consistent from can to can?  If the food isn't mixed thoroughly, some cans might contain high levels of supplements, while other cans might contain low levels.

Because they haven't been "inundated with calls" about the food, nothing is being done other than telling those people who call to complain to send the cans back for a refund.  The two employees I've been communicating with the most have both voiced frustration with the lack of action by the people in the position to actually do something.  One even told me "I have no control over the money, or whether they lose their job, and I can't shoot them, so there you have it!"

If anyone else had problems with By Nature Organics food, or sees small brown "hulls" in their food, please post here AND contact the company.  I am also notifying my state office of the FDA to lodge a complaint. 
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mainecoonpeg
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« Reply #1 on: March 18, 2008, 12:48:34 PM »

About 6 months ago, I purchased 2 cases of the canned cat food, Organic Chicken and Chicken Liver.
At that time, there were so many inconsistancies with each can of the food, between the 2 cases, that I returned the unopened ones back to the feed store where I purchased them.  I showed the owner my open cans and he commented about how nothing looked the same.

Owner then contacted Blue Seal and they said I had an odd lot that they couldn't do or wouldn't do anything about.  My cats would not touch the food and made many attempts at burying it.  That was the last time I had anything to do with Blue Seal in any way, shape or form.  The feed store has also discontinued slaes of their products.
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« Reply #2 on: March 18, 2008, 05:27:04 PM »

Sounds like the flaxseed bits that are in the canned food I use, but By Nature doesn't have flax listed on their labels.
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« Reply #3 on: March 18, 2008, 05:59:41 PM »

Sounds like a lot of problems since Evangers opened the new facility.
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mainecoonpeg
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« Reply #4 on: March 18, 2008, 10:35:56 PM »

5 cats posted a picture of the "hulls"
Doesn't look anything like flaxseed to me.

Looks more like someone swept the floor and threw it in the mix.

Brown rice hulls maybe???
Strip the hulls and have the white rice???
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kaffe
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« Reply #5 on: March 18, 2008, 10:41:10 PM »

Those things look somewhat like the skin-flakes around peanuts.  But I have never seen them in petfood!  This is very strange!
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« Reply #6 on: March 19, 2008, 12:00:05 AM »

I bet someone in your state could help you identify those hulls.  Like an agricultural college or state ag services.  That's a shame those were in there.
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kaffe
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« Reply #7 on: March 19, 2008, 12:39:07 AM »

M I ask how you managed to separte these flakes from the catfood?  I have a couple of Felidae cans which are also canned by Evangers - I want to see if these have the same flakes.
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JustMe
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« Reply #8 on: March 19, 2008, 05:51:12 AM »

What is that stuff.   Undecided  There is so much of it.  They do resemble "hulls" or "skins" of some sort. At first I thought they might be some insect material, but when I enlarged your photo, it doesn't look like insect material.

I did have a cat vomit up a food that had rice in it (different brand) and it looked similar to that, but only a few pieces and they looked white when vomited.  Mine looked like rice hulls, for lack of a better description. 

Has your cat had any vomiting episodes since off this food?

kaffe:  I would think if you ran the food under water for awhile you could possibly separate it.
« Last Edit: March 19, 2008, 06:35:03 AM by JustMe » Logged

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5cats
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« Reply #9 on: March 19, 2008, 06:11:51 AM »

When I went to look in the unopened cans of food to see if they had the hulls, too, they were pretty obvious.  But to separate the hulls from the rest of the food, I added water, stirred it up really well, drained off as much water as I could without dumping everything, and then kept repeating.  Most of the food washed off with the water, and lots of hulls were left behind.

The cat that threw up the hulls has vomited since, but I don't think it's related to having ingested the hulls.  All of my other cats eat raw, whole prey but for some reason she has a hard time keeping down more than a tiny bit of raw at a time (she's 15, and we just adopted her in November), and she has a sensitive tummy in general.  That's why I was looking for a better-quality, grain/vegetable/fruit-free canned food for her--to mix with the raw to help her transition to an all-raw diet.  But after the pet food recalls, and now this, I've completely lost my faith in the pet food industry.  Even the so-called "better brands" seem to care more about the bottom line than in insuring species-appropriate ingredients, customer confidence, and quality control. 
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Offy
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« Reply #10 on: March 19, 2008, 06:21:05 AM »

Kind of looks like dried soybean pods/hulls.

I'll look & see if I have any cans. I think the last ones I had were their 95% meat ones.
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lesliek
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« Reply #11 on: March 19, 2008, 06:24:48 AM »

I thought rice or soy hulls too. Try the ag dept like Klondike suggested.There is usually 1 for each county.It looked like there was hair also.Was that in the food or is it from your cats ? My daughter thought she saw shiny crystal like pieces in the hulls.
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5cats
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« Reply #12 on: March 19, 2008, 06:33:09 AM »

I thought rice or soy hulls too. Try the ag dept like Klondike suggested.There is usually 1 for each county.It looked like there was hair also.Was that in the food or is it from your cats ? My daughter thought she saw shiny crystal like pieces in the hulls.
The hair was from the cats, and anything else was from the carpet (because the picture is actually of the hulls she threw up--they were more obvious than from the rinsed food (because with the rinsed food, some of the hulls still had food inside them, making it harder to tell it was just the hulls, not actual grains). I rinsed off what little liquid was thrown up along with the hulls so I could try to figure out what they were, since none of my cats had ever vomited something that looked like what she up-chucked before... Sorry if this is too graphic... Shocked
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JustMe
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« Reply #13 on: March 19, 2008, 06:43:04 AM »

Heck no, this isn't too graphic.  We have whole threads devoted to vomit and poop.   Grin

I just edited my post.  I wanted to make clear that the food I had with the "hull"=type stuff was a different brand.

I looked at your codes, but can't understand them.  Does this product have actual expiration dates?  I'm wondering if they were produced on the same day.  The reason I wonder is that awhile back I had a case of food that contained a grain that wasn't supposed to be in there.  It was determined that the grain was leftover from the previous food run of another type of food.  In this case, the grain was also not distributed evenly.  Some cans had 5, some had 25.  These were whole pieces of grain, and nobody got ill on it in our case, fortunately.  They also could tell by examining a sample can and the location of the grain inside the can at what point in the run it was produced.
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5cats
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« Reply #14 on: March 19, 2008, 06:56:56 AM »

Heck no, this isn't too graphic.  We have whole threads devoted to vomit and poop.   Grin
I find that's the case on all the other cat forums I belong to, as well.  We're generally not a squeamish lot...  Cheesy

Quote
I looked at your codes, but can't understand them.  Does this product have actual expiration dates?  I'm wondering if they were produced on the same day. 
I have cans from three of the lots listed, and there are two different expiration dates listed (Nov 2010 and Dec 2010).  The Blue Seal employee I talked to told me that the presence of the hulls was so widespread, that they couldn't isolate the contamination to specific lot numbers.  Another employee told me that the hulls were inconsistently present within affected lot numbers, like the food you found.  I find it hard to believe that this is a case of:
Quote
grain was leftover from the previous food run of another type of food
because it is found in so many lots--too many to isolate!  The cans I have contain the hulls distributed throughout the sample in large quantities, as far as I can tell.

 
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