I wrote to
petfood@championpetfoods.com on June 20th:
My dogs have been treated for diarreah since June 11th. I went back to feeding them Orijen with EVO kibble after fasting them and keeping them on chicken & rice. I had a fecal test done and no parasites were found. They were back to normal until I fed them their regular diet yesterday morning & evening. My one dog messed up the carpet this morning with diarreah.
This morning I noticed small white pieces in with your kibble. One piece of kibble had a piece sticking up which felt like sharp plastic. I pressed it against my finger and if I pressed hard enough it would have pierced my finger.
Have you had problems with this lot? BB 10 JUN 09 #82660 1103081019
This is very upsetting that my dogs have been suffering from diarreah most likely caused by your food. I notified my Vet and he'll call me back.
Please look into this matter ASAP. I left a message with Charlie Kaufman in Quality Control. Thank you.
Charlie did call me back & I did got an email from Customer Service the same day.
This is my letter to Customer Service on June 20th:
Charlie Kaufman just returned my phone call.
After discovering the pieces in the kibble, I went onto your website to see if there was a recall - I saw no warnings. I called my Vet & the receptionist suggested I also check with the FDA to see if there were any recalls. I then went on line to find the forums were aware of the bone fragments in Orijen since April. I never noticed any fragments until today when one kibble had a large sharp piece sticking out. If I didn't notice that one piece sticking out, I would never have inspected the kibble to find other fragments. One lady posted: "I have a couple of dogs that had a bout of what I thought was colitis, but now I am thinking it was probably from eating the fish bones". My Vet had earlier mentioned it could be colitis to me as well. So apparently my dogs were not the only ones with diarreah. The diarreah stopped when I fed them cooked chicken & rice but started up again when I returned to Orijen.
I will return the two bags to the retailer & will show them the letter from Charlie if they are not aware of the lot numbers.
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I returned the bags to the retailer who was totally unaware of the problem. While I was shopping, she called the distributor and they claim they sent them an email. The salesperson removed all the bags from the shelf. I then called a retailer I know who sells Orijen to ask if he was aware of the problem. He said he knew about it 8 weeks ago and that he never had the bad lot numbers. He spoke to the distributor months ago and said these lots were not at his warehouse and said the problem was not in Florida. That is not true. The bags were still sitting on the shelf located in Florida where I also live.
What is upsetting to me is there is no warning on their website. Are they trying to down play their blunder??? Not very responsible IMO. BTW, it was the Adult kibble, not the 6Fish!