Better Business Bureau and Pet Food Companies

JustMe

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Herdin' Cats and 2 GSDs

Better Business Bureau and Pet Food Companies

« on: August 12, 2008, 09:20:11 AM »

I've been looking up some PFCs on the BBB. Some interesting stuff.
You can see if your companies are members, what their standing is, how many complaints recently, how many complaints resolved, not resolved. Very interesting.

Note: They have started keeping track of compliments apparently. I saw that on there somewhere. You may need to have the addresss of your company to get to the correct state or do an advanced search. I only looked up the ones I use and also one that gets complained about on the forum a lot. Old Mother Hubbard and Nature's Variety (M.I.Industries) both had satisfactory ratings, 1 complaint in last 36 months, resolved. It was under M.I. Industries, so not sure which product. They produce other brands besides NV.

The other company had a "D". Angry

Maybe people should use this as another avenue when they have problems.

http://us.bbb.org/WWWRoot/SitePage.aspx?site=113&id=6cda12e2-5967-437f-876e-bd452a591b91


« Last Edit: August 12, 2008, 09:29:45 AM by JustMe »	Logged

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Poco

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Re: Better Business Bureau and Pet Food Companies

« Reply #1 on: August 12, 2008, 10:12:48 AM »

Very interesting. Never thought of looking at BBB. From my own experience making complaints to them, they are good with dealing with businesses that are very, very bad. If someone looks like a true con artist, they will issue an alert and try to get it into the media.

But I read that they are totally supported by member business's dues, so if businesses merely write a response to your complaint, that can be sufficient for them to tick the case case off as satisfactorily resolved. I have seen comments both by members and consumers that BBB can be very biased in favor of businesses. (That was my own experience.)

So I would not trust a company based upon a good BBB rating, though if the company has a bad rating, I'd, (personally, just my own opinion), RUN as fast as I could away from that company!


« Last Edit: August 12, 2008, 10:15:10 AM by Klondike »	Logged

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3catkidneyfailure

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Re: Better Business Bureau and Pet Food Companies

« Reply #2 on: August 12, 2008, 10:35:44 AM »

Perhaps BBB is business-oriented, like AAFCO/FDA. But if enough complaints accumulate, at least
the consumer can find that out. Thanks for the links.

File a complaint here:
https://odr.bbb.org/odrweb/public/GetStarted.aspx

View complaint statistics here as a consumer:
http://us.bbb.org/WWWRoot/SitePage.aspx?site=113&id=ec2f39d2-b948-4f54-9959-01130dde2f61


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sharky

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Posts: 321

Re: Better Business Bureau and Pet Food Companies

« Reply #3 on: August 12, 2008, 02:23:32 PM »

the BBB is a CRAP shoot .. as the businesses PAY yearly and MANY MANY DO NOT belong and thus get a low mark since they dont pay into, seldom do they KICK anyone out who is paying and if you look they seldom state bad things about PAYING memebers.. JUST food for thought ...


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