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Author Topic: Anyone has trouble finding Serengeti?  (Read 14971 times)
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Bengal Circus
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« Reply #30 on: March 10, 2008, 05:17:31 PM »

Hi All,

I'm usually a "lurker" here, but felt I had something to offer regarding Serengeti and it being seemingly difficult to find.
A couple of months ago, we tried a sample of Serengeti with our 2 Bengal kitties.  Both seemed to like it a lot, so we purchased 2 bags of it (the silver coloured bags).  As soon as I opened the first bag, the smell was overpowering - smelled very strongly like sage?!  Even the kitties seemed to notice it.  The sample bag smelled "pleasant".  Also, the kibble size was very small - smaller than the size in the sample bag.  Over the course of a week and more, we mixed in a small amount of the Serengeti with their regular kibble.  Both cats' appetite decreased and they even lost a little bit of weight.  We stopped the Serengeti, and their appetites went back to normal.
I emailed the manufacturer to inquire if they had changed the formulation and of course I got the standard "company" answer.  The person even referred to Serengeti as "dog food"!!  (Doesn't exactly inspire confidence for me!)  So, I sent samples of both kibble along with a letter asking them to explain the obvious differences to me - that was a month ago now.  I emailed the guy who had responded to me again - still waiting.
I noticed on their website that the Serengeti is "Out of Stock" - hmmm ........ coincidence??  I think not!
I double bagged the open bag of Serengeti into 2 Zip-lock bags and put it in a plastic storage container for now, but when I open the storage container, you can still smell the strong sage smell even through the 2 Zip-lock bags!
Anyway, I do think they "altered" their formula/ingredients and are just saying that it's temporarily unavailable because of having to re-label their packaging or whatever.  Just my 2 cents worth.
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alek0
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« Reply #31 on: March 10, 2008, 07:44:37 PM »

Yes, the smell of the food did change over time, I think and also how enthusiastic (or not!) cats were about eating it. They said that their formula hasn;t changed and will not change, but they need to print new bags when I sent them e_mail.

I decided not to use this food again, since I've heard from a pet store here which imports it that ingredients will be changed, while company claims ingredients are the same but they are just changing the bag. Combined with the secrecy about where the food is made, and the fact that somebody posted here test results which indicated lower protein than what is declared on the bag, I decided to switch.
So now I rotate Orijen and Indigo Moon.

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Bengal Circus
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« Reply #32 on: March 25, 2008, 06:53:09 PM »

Update on my previous post:

I finally got a response from Timberwolf Organics about my problem with Serengeti.  First of all, the guy I sent the samples to claimed my package was "misplaced" and it "took some time to track it down" Huh  The kibble I sent them from the sample bag I tried had an Exp. Date of Mar./08, and the kibble from the opened bag (that my cats wouldn't eat) had an Exp. Date of May/08.  This was the explanation I was given:

"Kibble from the sample bag (March 08) is slightly larger. At that time we were experimenting with a larger kibble size for the Serengeti. The overwhelming response was that the small kibble size (May 08) was the preferred size so we went back to that kibble size. The formula and ingredients are the same.
Since we do not use artificial colors, dyes or fragrances the color and smell can vary from run to run. We do not manufacture for those specifications as its nearly impossible to do in an all natural food."

 Angry  Incidentally, the kibble from the sample bag was 3 times larger!!  So, why didn't he tell me when I first emailed him that they were "experimenting" with the kibble size??  Instead, at that time he told me:

"Due to the nature of all natural dog food size, smell and color can vary from batch to batch based on how sharp the blade cutting the kibble was and how quickly the kibble dries. We don't use any dyes or flavoring to make it uniform."
(What does the sharpness of the blade cutting the kibble have to do with smell and colour???  And yes, he referred to it as dog food, when I was talking about cat food)

I'm sorry, but I just don't buy this explanation, nor am I going to buy Serengeti!!
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kaffe
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« Reply #33 on: March 25, 2008, 09:59:51 PM »

Thank You Bengal Circus for the update on Serengetti... it always saddens me when a used-to-be- good petfood goes down the QA sinkhole... I don't buy their explanations either.
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petslave
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« Reply #34 on: March 26, 2008, 10:22:31 AM »

Geez, it almost sounds like they packed dog food accidentally in the cat food bag.  Their dog food kibble is kind of small.  A lot of people are angry that they were putting chicken fat in the dog food for quite some time without listing it on the label:

http://forums.dogfoodproject.com/showflat.php?Cat=0&Number=33156&Main=33156

I wonder if this is the same thing that is going on with the cat food - ingredient changes without letting people know (or excuse me, because of new bags being improperly printed).

Another thought - I think they use the same plant as NV, which had that 'dense formula' problem.  Maybe this was a problem with more than one food brand?
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Laurie
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« Reply #35 on: March 27, 2008, 05:27:54 AM »

  Well it is as many of us had suspected. Serengeti is back in stock at many stores and it turns out that the ingredient list along with the guaranteed analysis has been changed. Hmmmm. Problems with the bag supplier my **s!  Liars!!!   Angry
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petslave
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« Reply #36 on: March 27, 2008, 06:15:57 AM »

I think all those nice plastic bags are made in China too.

Did you see what the formula changes were, Laurie?
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Laurie
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« Reply #37 on: March 27, 2008, 06:28:55 AM »

   The ingredients are as follows for the new: chicken meal, chicken, chicken fat, dried potato product, salmon meal, natural flavors, salmon oil, ground cinnamon, ground fennel, ground rosemary, ground basil, diried apricot, dried apple, dried kelp, dehydrated alfalfa meal, dried carrots, dried celery, dried beets, dried parsley, dried lettuce, dried watercress, dried spinach, dried tomato pomace, methionine, dried whey product, casein, potassium chloride, salt, lecithin, tauine, dried brewers yeast  etc.........  That is all I managed to copy from the bag.                             Gee they only changed it a little.  Roll Eyes
« Last Edit: March 27, 2008, 06:52:32 AM by Laurie » Logged
petslave
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« Reply #38 on: March 27, 2008, 06:36:03 AM »

Thanks! 

I bet the dried potato product is new, I remember it said potatoes before.  That 'natural flavors' thing always bugs me, it could be anything & if they don't tell me what it is, I won't buy it.  Might be an allergin for one of my pets for all I know.
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Laurie
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« Reply #39 on: March 27, 2008, 06:49:01 AM »

Here is the complete ingredient list in the new formula taken from their website. http://timberwolforganics.com/s.nl/it.A/id.107/.f?sc=2&category=-102   And this is the old formula. http://www.onlynaturalpet.com/products/Timberwolf-Serengeti-Herbal-Feline-Diet/177029.aspx   Major differences IMO.
« Last Edit: March 27, 2008, 06:51:34 AM by Laurie » Logged
kittylyda
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« Reply #40 on: March 27, 2008, 02:37:32 PM »

Yikes! That is certainly a lot of fruits, vegetables & herbs.  I can't say that I would feed that to my cats.
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Laurie
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« Reply #41 on: March 28, 2008, 07:21:59 AM »

 Another forum has been hinting that Iams may be purchasing Timberwolf. http://www.pitbullforum.com/viewtopic.php?t=83779
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Boxermom
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Posts: 1


« Reply #42 on: March 31, 2008, 11:10:08 AM »

This is absolutely not true.
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Laurie
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« Reply #43 on: March 31, 2008, 11:49:10 AM »

This is absolutely not true.
Please elaborate on info pertaining to your statement that it is "not true".
« Last Edit: March 31, 2008, 11:51:18 AM by Laurie » Logged
Arlo
Guest
« Reply #44 on: April 01, 2008, 08:20:18 AM »

Boxermom,
Please give us more info.  Many of us have seen other premium brands get bought out and then deteriorate into garbage.
Arlo
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