Boy am I ever so disappointed in this company.
Actually I am angry.
And embarassed, because I actually recommended this product.
http://www.drsfostersmith.com/product/prod_display.cfm?c=3261+1883+8982&pcatid=8982Last week, I ordered 5 new ones, to replace some that were almost thread bare.
They were delivered to me yesterday.
F&S has a new flat rate shipping on certain items and I did not see it on the catalog. I placed the order by mail and sent a check, using the chart inside to calculate the shipping. I calculated $11.99 and the actual shipping was $5.99. F&S told me the would leave the $6.00 as a credit towards future orders......pretty creepy.
To make matters worse the Cozy Cushion was the worst quality I have ever seen. If you look at the little insert within the picture of the product, you will see (the picture is actually clearer in the catalog) that the interior warming core is silver covered bubble wrap which is exactly how my older ones are made.
The new ones felt thin and wrong, so I opened one up along the seam and there is a tissue paper thin piece of foil in there and it doesn't even go the entire length and width of the pad!!! Gracious, the aluminum foil in my kitchen cupboard is thicker than this.
I got on the phone with F&S to voice my displeasure and I was told that my complaint would be referred to quality control and the buyers as well.......these things are now MIC, where as my older ones were made here. I also told customer service that I wanted my $6.00 returned to me in the form of a check, my original method of payment.
Today I got a call from QC and they told me the pad more than met their satisfaction.
I told them I felt their picture of this pad is a misrepresentation of the product.
They disagree.
I stiched up the pad I opened and mailed them all back for a refund.
Why is it that these companies think we are just a bunch of idiots?
If they are this lax about a nonfood product, I would be really worried about
anything edible that comes from that company.
F&S.......you stink IMHO
