Itchmo Forums for Cats & Dogs Brought to you by Itchmo: Essential news, humor and info for cats, dogs and pet owners.
September 04, 2010, 12:58:01 AM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News:
 
   Home   Help Search Login Register  

Go To Itchmo.com: Read the latest cat, dog and pet news, pet food recall info, product reviews and more — updated daily.


Pages: 1 ... 59 60 [61] 62 63 ... 81
  Print  
Author Topic: Problems with Orijen in Australia  (Read 50928 times)
0 Members and 2 Guests are viewing this topic.
Sandi K
Hero Member
*****
Posts: 4358


« Reply #900 on: August 10, 2009, 09:33:05 AM »

I have to say that I havent posted much in this thread because, frankly, I find it upsetting to read about all the poor kitties and the awful way the owners have been treated.  Its too much of a reminder of what happened to my KiKi during the 2007 recalls.  I have always felt this thread belongs to the poor people who have been affected by Orijen and felt it to be a place they could go to for help and support ,etc.  But I have to say I think its real insensitive for someone to post anything here about "crazy cat/dog people".  Its fine for people to have their opinions about things but at times perhaps its best to keep comments like that to themselves, I mean really, what is the point of saying something like that in this thread that have people and their kitties suffering because of negligence at the hand of Orijen/Champion? 

I think its interesting that some are accused of informational inconsistencies but yet the person who said that can cite statements that have not proven to be fact.  Do we know for a fact that Orijen removed all food from store shelves in a timely manner, who can really know that to be true?  The information about the staff member, who can know that to be true? Is it information a pet retailer obtained from Orijen and if so how do we know that to be true? And really, who cares.  The fact remains that this food made cats sick and die and the company was at fault.  Is it supposed to make those affected feel better about their cat not being able to walk by saying the company removed the food from the shelves too late for their kitties?  Its the same type of statements I have seen regarding other recalls and its hype.  I have learned since 2007 that one can quote all the facts in the world but some will still say that people are over-reacting and are inflammatory.  Its an industry method used to discredit and frankly, anyone that would use that towards these people affected by Orijen is really insensitive to say the least. 

I have seen the pet store owner in my area think they know all the facts about pet food recalls and tell me information that I know to be innacurate.  Just because one might communicate with distributors of pet food doesnt mean the info they are being told is fact.  If pet store retailers are such an accurate source of information, then did they not learn about sick pets before the 2007 pet food recalls and if so, why didnt they do something to bring it light sooner?   

I whole-heartedly agree with leslie, any company that would treat these pet parents the way Champion has, is not a company that I would ever want to do business with period.  As far as the comment about Nutro, I also dont know why that was brought up but this thread is about Orijen and the damage its negligence has brought upon many cats and the lifes of their owners so I wont even comment about that.   
Logged
bug
Hero Member
*****
Posts: 3030


RIP Bones - my big, beautiful boy


« Reply #901 on: August 10, 2009, 04:21:29 PM »

I can understand how this is a very emotional topic for everyone, but I've been reading and re-reading some of the posts and I think we just have examples of two sides of the issue. Obviously, this thread is about the injustices that the Australian cat parent have endured, but because of the particular information found by many of the people involved in this thread, it is difficult to discern what is real and what is hearsay. I don't think anyone discredits any of the quoted information provided by any of the Australian people here. I think what is in question, for some, is the new papers (from another thread) that have come to light. I have not read them myself and won't comment on them.

I do know that people do not react the same way to situations. We are all human and it doesn't mean that one person cares less about what is happening to these poor cats than another, but, the emotional reaction will never be the same from one person to the next.

I re-read Babysweet's comments and took them to mean that perhaps many of us had been classified as "crazy cat people" on sites such as Twitter, and perhaps others, where Nutro had been discrediting all efforts.I don't think she meant that those affected in Australia are zealots. I have met people who have perused this forum and find it a little on the "extreme" side for them -- I get it. Not everyone thinks the same way. I respect them so long as they do the best they can for their pets.

Everyone is entitled to their opinion and if some people reading this are choosing to continue feeding Orijen in spite of what has happened in Australia, that is their informed choice. It doesn't mean they don't care, it just may mean that their pet won't eat anything else, or that this is the food that has kept them healthy for many years. I don't know.

What I do know is that everyone here wants the best for their pets. Until one has been affected by a food-related recall, they'd never know what it was like to have bought the "best" and suffered the worst. My nightmare was Menu, but I still use their foods -- as do most of us. Some will continue to buy Champion's products. Some have given up and homecook.

I know this is a tireless battle for the Australian people, I wouldn't want to walk an inch in their shoes, but I hate to see fights here (that's what I'm seeing). Can we all just respect each-others' opinions and choices, even if it means biting our tongues? I don't think anyone is being intentionally malicious here. We're all praying for the recovery of these little ones and for the cessation of all irradiation to pet foods.

I hope I haven't gone too off-topic. Sorry mods.
Logged

Red and Bones, my baby boys, you'll always be in my heart. Mom will see you later. Look after each other, ok?
lesliek
Hero Member
*****
Posts: 6102


Trooper,Remy & Fragile


« Reply #902 on: August 10, 2009, 05:17:59 PM »

I think bug is right about what babysweet meant,but I stand by what I said. Having been the mother of a petfood company victim,and attacked myself because of it I still warn others. If they act this way once they will again. What none of them seem to get is we need factual test results and answers to be able to treat their victims. Yes refunds and vet bill compensation are wonderful,but most of all we need quick answers to be able to do proper medical treatment. Pfc's that promise answers and compensation and then delay,attack or threaten don't make themselves look good to any prospective clients. As you all know,we only have a small amount of limited pfc's food here for emergency backups, I've found commercial petfood to be way to expensive. And I don't mean because of the initial cost. Cooking may be time consuming,but at least I know exactly what they are eating. And if there is a problem,I know which ingredients are new and may have caused it.  The answers I need are as close as my petfood notebook.
Logged

"the world's most inept extortionist"
raggiesrule
Full Member
***
Posts: 117


« Reply #903 on: August 11, 2009, 03:24:51 AM »

I have just received advice that the Australian contact for the compassion fund has been advised that they are to close their file on this matter and all correspondence should be sent directly to Champion foods. This I imagine means anyone that has directed correspondence through him to Champion re: claims in excess of $2000/cat and ongoing expenses will need to contact Champion directly about these matters even if documentation has already been submitted through him.

Jo



Logged
maxymia
Jr. Member
**
Posts: 48


« Reply #904 on: August 11, 2009, 05:35:00 AM »

While we are on this subject there is something that I have not divulged yet as I did not know how to take it but perhaps someone could help make it clearer for me.

As some of you may know Champion only paid for half of my costs even though my costs were under the $2K limit per cat. I rang the person from the company in Australia looking after our claims and asked them if Champion's insurance company was making the decisions on what gets paid. His answer, "Champion do not have insurance for this", these were his exact words. I was taken back and said nothing else on the matter. I would also like to add that the man I spoke to was very nice and IMO seemed to be on our side.

I do not know too much about this but I would assume that Champion would or should have insurance against this type of thing, if they don't I would hate to see what would happen if this was on a much larger scale. I thought that maybe Champion just did not want to put this through insurance but then again this is not what I was told. If anyone could shed some light on what may be going on here please do. This may be something that we need to find out, or maybe they do have insurance but if the insurance company sees this as their fault will not pay. Any suggestions on how to get more info on this.

Lastly, Champion have been ignoring all of my and other owners emails with regards to claims so what the hell are we to do now. I have sent the same email 5 times with the same questions and all were ignored. Are we meant to believe that Champion are suddenly going to turn into decent human beings and start answering our emails and paying our claims. The contact in Australia was the only way I could get anything through to Champion so what now?

Logged
JustMe
Administrator
Hero Member
*****
Posts: 8711


My RB Angels Elvis, 1991-2010, and Twit, 2001-2010


« Reply #905 on: August 11, 2009, 05:42:27 AM »

That is interesting.

However, the other possibility is that the company is "self-insured", which you don't see all that often, but I have seen it, particularly with municipalities.  

http://en.wikipedia.org/wiki/Self_insurance
Logged

Eventually they will understand,
Replied the glorious cat
For I will whisper into their hearts
That I am always with them
I just am....forever and ever and ever.
Poem for Cats, author unknown

"A kitten in the animal kingdom is like a rosebud in a garden", author unknown
maxymia
Jr. Member
**
Posts: 48


« Reply #906 on: August 11, 2009, 05:55:39 AM »

Thanks JustMe, that was super quick. If this is the case it seems that Champion has not used the risk management method in calculating the correct amount of money to set aside to compensate for any potential future loss. Approx 100 cats were affected in Australia and they are not paying all costs. I did not reach the limit of $2k per cat and Champion only paid half of my costs even though all items were listed in my cats medical records as advised by my vet.

I honestly can't believe this is happening. They have not answered our emails for months and months and I would be very surprised if they start now.
Logged
bug
Hero Member
*****
Posts: 3030


RIP Bones - my big, beautiful boy


« Reply #907 on: August 11, 2009, 07:04:27 AM »

I surmise that they do not have insurance for this type of thing. We have this kind of mode of thought here that we just don't sue people for things. There are very few lawsuits that make the papers and most of those involve the government. We are not a litigious society for some reason and I wouldn't be surprised if there wasn't a contingency for this. I don't know it for a fact, just thinking out loud. Champion is a small company and I don't think they would have thought that something like this could happen to them. I would imagine that anything that they are paying out is coming from their profits. It's a possibility.

Just to show you why we don't really think about suing much: Here in my province, you can't sue someone if they hit your car and cause an accident, even if they cause you physical damage. There is something here called "no-fault" insurance because our insurer is the provincial government. Essentially, you are entitled to a certain amount of benefits and if your needs exceed that, you are SOL -- you can't sure for more. Ever.

I would suggest calling Champion if they haven't replied to your email. They always answer their phone and they don't have this huge customer service department -- most of the administration has been available anytime I have called.
Logged

Red and Bones, my baby boys, you'll always be in my heart. Mom will see you later. Look after each other, ok?
bug
Hero Member
*****
Posts: 3030


RIP Bones - my big, beautiful boy


« Reply #908 on: August 11, 2009, 01:10:06 PM »

Ah, looks like when they are not busy irradiating food, or calling Americans "protectionists" when we get bent out of shape about them stealing our jobs under NAFTA, Canadians are suing each other almost as vigorously as Americans.

http://www.cbc.ca/canada/british-columbia/story/2008/08/26/bc-listeria-class-action-lawsuit.html

Anyway, having insurance whether by self or outside firms is a matter of responsibility whether one expects to be sued or not.

There have been a couple of class action lawsuits over tainted human food where people have died. Yes. But, in general, you don't find the same level of litigiousness (if that's even a word), than some other countries because are laws often limit the awards and what you can actually sue for. It would be interesting to know how many lawsuits there were here, per capita, as compared to other countries. I think many people don't bother with lawsuits in many cases as the law is not on their side (e.g., botched home renovations, medical malpractice, etc.).
Logged

Red and Bones, my baby boys, you'll always be in my heart. Mom will see you later. Look after each other, ok?
The Cats Mother
Full Member
***
Posts: 152


« Reply #909 on: August 11, 2009, 03:01:38 PM »

   How small is Champion Foods ?

            "The company was founded in 1975 and is based in Morinville, Canada. Champion Pet Foods operates stores in Canada and the United States, as well as online stores in Austria, England, France, Germany, Portugal, and Sweden."

http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=30825663

                                    kathy


Interesting that among all those wholesome fresh ingredients listed in the blurb there is no mention of the product from the rendering plant, Griffin Industries, that processes condemned animals bakery and greasetrap waste into a sludge incorporated into pet food among other things.

And for the 20+ owners each seeking recompense of between $1000-$3000 above the $2000 cap on their Fund, the amount owing is not a lot in comparison with the size of their business. I wrote to them:
"We are not talking hundreds of people and hundreds of thousands of dollars. ......It seems the height of cold-heartedness and meanness to be quibbling over such sums when your company has a multi-million dollar business spanning the globe"
Logged
Spartycats
Hero Member
*****
Posts: 1323


« Reply #910 on: August 11, 2009, 03:18:37 PM »

Griffin wasn't mentioned here either.

http://itchmoforums.com/news-recall-related/problems-with-orijen-in-australia-t6985.0.html;msg103971#msg103971
Logged
bug
Hero Member
*****
Posts: 3030


RIP Bones - my big, beautiful boy


« Reply #911 on: August 11, 2009, 08:56:00 PM »

I had used this brand exclusively in the past and was never deceived by their non-disclosure of the use of Griffin Industries. Any food that contains "meals" would have had to have come from a rendering plant. They are using fresh, regional ingredients when it comes to their meat, fish, poultry, eggs and plant material. Meat meals can never be fresh delivered to their door because of the nature of meat meals. Is it really that important in the grand scheme of things?

Was anyone under the assumption that they produced their own meals? Does anyone know if there are any specifications regarding what is provided to them by Griffin industries? Is Griffin the only supplier of meals for that company? Do we actually know what the processes are in manufacturing meals by Griffin industries? They have removed the "No BHA/BHT" from their bags -- that's another clue-in.

OK. I don't like the way Griffin makes it sound like "Disneyland" at their plant and maybe I don't like the idea of meals being used in a food. Maybe I think it's just fine. I'm pretty sure that any of the other pet food companies use plants such as this for their meat meals. They can be avoided by buying canned food or feeding homemade. If that's not an option because of food preference, then, your other option is to buy food with plant-based proteins instead of meals and well, we know what happened with that.

If every ugly truth was told about the tricks of the trade, no one would buy pet food. Or would they? How about people who are just trying to make ends meet and have to feed what we call "cr*p" but their cat lives to be 22?

All I'm trying to say is we have to quit jumping on every little tidbit of information as if it was a horrible injustice and dissect it to death. Orijen's bag says it is made with fresh, regional ingredients. It is. That isn't a lie. It doesn't say, selectively, as anyone in this and other industries would do to be successful in marketing their product, that the meals come from a rendering plant. That's not a surprise to me.

People here are angry and rightfully so, their companions have been taken from them. But take a look at the millions of people buying pet food from conglomerates like P & G. Now, count the number of people that access this forum and read about the ins and outs of pet food. Guess who's ahead in the game? It's the PFCs and for all the lobbying that has taken place since 2007, nothing and I mean nothing has changed. Doesn't mean we should give up, but if anyone thinks any of these companies are going to be buried, I'm pretty sure history has shown us they will change their stripes and live on.

My goal in participating in these forums is to help people with pets AND to maybe help the pet food industry make changes because they are needed, but, I don't think carving them up here is a good way to incite change. All they're going to do is tell everyone else that they did their best and the people here are out of control.

And for the 20+ owners each seeking recompense of between $1000-$3000 above the $2000 cap on their Fund, the amount owing is not a lot in comparison with the size of their business. I wrote to them:
"We are not talking hundreds of people and hundreds of thousands of dollars. ......It seems the height of cold-heartedness and meanness to be quibbling over such sums when your company has a multi-million dollar business spanning the globe"

THIS, I totally agree with. All expenses should be paid and if they want to, they can seek compensation from the Aus gov't and the importer in the form of a lawsuit. Champion needs to pay up, take this as a HUGE lesson learned and make sure they don't do something this stupid again.
Logged

Red and Bones, my baby boys, you'll always be in my heart. Mom will see you later. Look after each other, ok?
maxymia
Jr. Member
**
Posts: 48


« Reply #912 on: August 11, 2009, 09:36:26 PM »

Bug I hear what you are saying but the fact remains that Champion petfoods website is quite misleading.

You wrote, "Orijen's bag says it is made with fresh, regional ingredients. It is. That isn't a lie. It doesn't say, selectively, as anyone in this and other industries would do to be successful in marketing their product,"

This is from their website,"All animal ingredients are government (Canadian Food Inspection Agency) certified and produced exclusively from animals passed ‘fit for human consumption’.
# All ingredients are produced in dedicated ‘human grade’ facilities.
"

Is Griffin Industries a dedicated 'human grade' facility?, Is all the slop they make fit for human consumption? please note that Champion's website states that ALL INGREDIENTS are produced in dedicated ‘human grade’ facilities. I guess it comes down to which statements you want to look at. I pretty much agree with everything you said but when you go to Champions website, well that's another story. There is no mention of meals being used when they are describing their food and also no mention of any ingredients that aren't locally grown. So I think it is fair to say that most of not all PFC do their best at stretching the truth when it comes to advertising.

Bug we are not here to try and turn everyone against Champion. What we are doing is keeping you all informed on what is happening here and how we are being treated so you can all make informed choices on what to feed your pets. I absolutely adore animals and without letting people know what has happened to us I could not sleep at night knowing that there may be a possibility of another issue further down the track. We have really been treated quite badly by Champion over here in Australia and I feel I need to speak up for the sake of cats and dogs worldwide. Some people like myself would appreciate this kind of info and others may not and I am open to anyone challenging any info put on here but it is not fair to tell people to stop posting info. We live in a world of choices and you can choose whether or not you want to keep reading this thread but to tell us to stop is not fair on us and it is not fair on our beautiful precious pets.
« Last Edit: August 11, 2009, 09:49:54 PM by maxymia » Logged
bug
Hero Member
*****
Posts: 3030


RIP Bones - my big, beautiful boy


« Reply #913 on: August 11, 2009, 09:55:06 PM »

OK, I'm not sure if I'm on the same website as you, but I couldn't find that statement. Instead, in the FAQ (http://www.championpetfoods.com/faq/), it asks:

Q | FRESH MEAT QUALITY - Are ORIJEN ingredients human grade?

Yes. All ORIJEN fresh meats (chicken, fish, turkey, eggs) are of table quality. Chicken, fish and turkey meals are produced exclusively from animals that are certified as fit for human consumption by the Canadian Food Inspection Agency (CFIA).

Just putting it out there, but, do you think it's possible that Champion sends CFIA inspected and passed fresh poultry to the Griffin rendering plant which makes their meal for them? Could the statement not still be true?

ETA: Found this further down:

Our chicken meals and fats are produced from human-grade chicken ingredients in Alberta, Canada.

So, when was this Griffin thing from -- what year? Could be they now have it all done locally?
« Last Edit: August 11, 2009, 10:02:13 PM by bug » Logged

Red and Bones, my baby boys, you'll always be in my heart. Mom will see you later. Look after each other, ok?
babysweet
Sr. Member
****
Posts: 276


« Reply #914 on: August 11, 2009, 10:01:52 PM »

Let me just state for the record that I do not work for Champion (or any other food company for that matter).  

I also want to clear some things up.

As bug said, I would not want to walk an inch in the shoes of those who have been affected by the irradiation issue in Australia.  My heart truly does go out to each and every one of you - and I, like many others here, have shed tears reading members' accounts of illness and even death.

My comments may have been less than clear.  I was not referring to ANYONE here as a crazy cat/dog person.  I was referring to the fact that soooo many of my reps discount online information and forums like this one as populated by "crazy cat/dog people" when I bring to their attention the complaints that I have come across or questions that have been raised.  As a matter of fact, a number of my reps (yes, I work in pet food retail) know me by reputation long before they've met me.  I'm not an easy customer to deal with, particularly when you don't have your facts straight, or all your ducks in a row.

What I was saying is that the issue here is easily dismissible by those "outside" when the facts are not presented clearly and correctly.  If support is what's being sought after here, errors are seriously detrimental to the cause at hand.

My comments regarding Nutro (let's add every pet food company here involved in all the BS we've all been wading through for the past decade) were not meant to make this issue smaller - my frustration comes from the fact that I feel like not enough frustration is being felt by enough people in regards to so many other companies who continue to put out products that are potentially dangerous.  I simply used Nutro because they're the current brand in hot water, dismissing not only those people here but around the internet in general as the abovementioned "crazy cat/dog people".  

In regards to my comments about those companies who are still providing food with fish bone issues such as those that Champion dealt with, check out the videos on YouTube showing bone filled Wellness, or the photos I have posted clearly showing BG kibble full of HAIR.  Not only are these companies not removing their product, they're continuing with the "no problem here" and "pay no attention to the man behind the curtain" mantras.  

Lastly, to expand on what bug mentioned earlier about the size of Champion - they employ about 40 people.  This is NOT a large company.  Yes, they export to many countries, but as the Australia paperwork illustrates, we're not looking at large volume sales here.  To put things into perspective, Petcurean (another canadian manufacturer, makers of Go! Natural and Summit dog and cat foods) is listed as having around 100 employees.

For the record, I too agree that Champion should be paying up.  Claims should be taking place in a much easier fashion, and all reasonable expenses should be taken care of, quickly, and with the concern that the situation deserves.
Logged
Pages: 1 ... 59 60 [61] 62 63 ... 81
  Print  
 
Jump to:  

Copyright 2007 Itchmo.com: Read the latest cat, dog and pet news, pet food recall info, product reviews and more — updated daily.
Powered by SMF 1.1.11 | SMF © 2006-2009, Simple Machines LLC | Sitemap