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Author Topic: Problems with Orijen in Australia  (Read 345242 times)
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lesliek
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« Reply #420 on: December 21, 2008, 06:58:22 PM »

Welcome Jo ! I hope Orijen steps up with answers,unlike most pfc's that have been here. Reimbursement for all the Australian families affected would be a great start too.
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raggiesrule
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« Reply #421 on: December 22, 2008, 12:31:51 AM »

Thank you for the welcome. It will be interesting to see if anything is posted by Orijen today your time. Also interesting that yet again Clark has not responded to my questions though he was on the list very recently.

Jo
« Last Edit: December 22, 2008, 12:36:59 AM by raggiesrule » Logged
straybaby
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« Reply #422 on: December 22, 2008, 01:37:23 AM »

Hi Jo

Checking Clark's posting history, he seems to be posting lately on Thursdays and Fridays. Since that would be a holiday this week, hopefully he'll check in in the next day or so. I hope your kitties are continuing to improve. I can't imagine what you are all going through there and I hope answers that can help speed recovery come very soon.
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raggiesrule
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« Reply #423 on: December 22, 2008, 01:50:10 AM »

Thank you for checking his posting history I checked his membership and he was last active on Dec 21 2008 at 11:43:15 . I am assuming he will now not respond to my post and we may learn more if/when the promised press release comes from Orijen. Jo
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Carol
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« Reply #424 on: December 22, 2008, 09:54:46 AM »

Champion Petfoods LTD. is actively working on the Australian file.
We are finalizing details of the compassion fund which we will announce before Christmas 2008.
We also have information updates in the areas of research and testing, and will provide clarification on what Champion knew of irradiation prior to commencing shipments to Australia.
These updates will be on our website no later than on Monday, December 22nd, at 10am SMT .
“Our special ‘thank you’ to Tanya and Best Wishes to “BP Collette”. 


Nothing yet that I can find...hope this is not a broken promise...communication to affected cat owners should be a priority..
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Sandi K
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« Reply #425 on: December 22, 2008, 12:02:03 PM »

Thanks for the reminder on this Carol.  I just checked and no updates yet on their site......... Undecided 
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Clark Stride
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« Reply #426 on: December 22, 2008, 02:58:36 PM »

It should be up within an hour
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Clark Stride
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« Reply #427 on: December 22, 2008, 03:02:45 PM »

Hello Raggierule:

Our hearts go out to everyone who has been affected by this most unfortunate occurrence in Australia. At Champion we are pet owners and lovers also. I can only imagine how difficult it is for multiple pet owners like yourself to have to watch all but one go through this affliction. Our hearts go out to you and your loved ones wishing them a full and speedy recovery.

Hopefully I can answer all of your questions to your satisfaction.

1.   Champion was not aware our food had been irradiated until after it was on the market. The importer of ORIJEN looked after all of the Australian registration, documentation and regulations. It was not until they complained to us about the high cost of importation that we became aware of the process. Champion no longer exports to any country which requires irradiation. We  have also changed our policy regarding export procedures, Champion now requires our importers to inform us every step and regulation for importation. If we could have a decision back, it would be to allow our products to be irradiated. We didn’t know this would happen and after we found out, we assumed the process was safe, we are not the experts in irradiation. We had no idea of the actual levels of irradiation.

2.   As I stated above we were not aware until after the product was already on retail shelves.

3.   It is our understanding that all food as been removed from all retail shelves and is also no longer available on-line. If this is not correct please let us know where it is still available and I will personally contact the store.

4.   In the study at MSU done on our foods, there were a few compounds discovered. The summary from the veterinary toxicologist at MSU was that they did not find any chemical compounds that are known to cause neurotoxicity. That said, the compounds appear to be preservative in nature. The relevance of these compounds is not known, other than they are not known to cause neurotoxicity. The preservative compounds found were BHA and BHT (a common food antioxidant). The MSU test does not quantify the amount of these compounds present, so we have done further tests to determine the quantity of BHA and BHT in the food. We have determined there are some trace amounts of each of these two compounds in the food. Champion Petfoods does not add BHA and BHT to the food, but we have traced the presence of these antioxidants to one of our ingredients. We are addressing the presence of this antioxidant in our ingredient and ensuring that our ingredient channels are free of synthetic antioxidant. Although BHA and BHT are approved for use in pet food, we do not use them as antioxidants in our foods. The levels found in the food from Australia were minimal and are far less than the approved maximum level for pet food. We are continuing to investigate the compounds found in the food and serum samples sent to MSU; however, both the Veterinary Toxicologist at MSU and our consulting Veterinary Toxicologist have not identified any of these compounds as having a known toxicity.


I posted this message on cat world on the 13th December and needless to say received no response from Orijen or its reps despite Clark having no problems answering Nth Americans questions here about what is happening. Some might consider that strange when it is Australians whose cats have been so badly affected by Orijen and yet they have problems getting a response to their questions. Some of things that I mentioned in the post below may have changed in the last week - eg: the dog food may now have been removed from the shelf. But somethings clearly haven't changed - so Clark what about a response to the points made below.


We started Feb with 6 healthy cats + one that had an auto-immune disorder but it was well controlled - we started feeding Orijen shortly after it first became available as a small part of the cats diet. Since then we have had one cat have to be PTS, four develop wobbly cat syndrome/ partial hind end paralysis (or whatever you wish to call it) and one develop early symptoms but not progress to partial paralysis - this is the cat with the auto-immune disease which is no longer well controlled. The chinese herbs this boy is on for his auto-immune disease seems to have given him some protection. Interesting our affected cats are on some of the same chinese herbs. The only cat that still remains healthy is an 8yr old raggie alter that did not eat Orijen as she has some food allergies. She may have snuck a few mouthfuls so we are watching her carefully but hopefully her allergies meant that if she did sneak Orijen she would have thrown it up.

As I have previously explained thankfully due to lots of hard work from our vets and ourselves three of our four that have progressed to partial paralysis - 2 were very badly affected having stiff arched spines and both front & back legs stiff - they were to the point they were having trouble raising their heads - have started to recover.

A message for Orijen

We have been trying very hard to give Orijen the benefit of the doubt with what has occurred as they appeared to be making an effort to find out what has happened. However it appears their representatives both here and at Itchmo seem to think that being frugal with the truth is somehow acceptable.

Please do not tell us you understand what we are going through and are doing all you can to help when you can't even be generous with the truth.

1. So far you seem to think we will believe you were unaware that your food was irradiated on arrival or it was but you just didn't realise at what rate (depends if you listen to Michelle or Clark's version of the "facts").

It was very easy for people on this list to look up the import conditions on the AQIS site and see that irradiation was to be done at a minimum of 50kGy. Why then would you not know? And it was also easy for people to find out the process involved in irradiation and that if 50kGy was the minimum level the food had to reach there might well be some of the consigment that would reach levels considerably above this. It was also a very easy internet search that allowed all of us to find information that clearly pointed to irradiated foods causing significant problems with cats.

2. It would have been nice if we had been able to make an informed decision about whether we fed irradiate kibble to our pets or not but you did not give us that chance by labelling it as irradiated. No doubt a commercial decision as I very much doubt many people that were looking for a biologically appropriate healthy option for their cats and were prepared to pay for a very expensive kibble would have done so if they had known it was irradiated. I am aware that it was not a "legal" requirement to label the food as it is in fact not classed as food by the Australian govt

3. Why is there still Orijen dog food available on the shelf here when in your press release you said it would be withdrawn? The same thing seems to have happened when your representative said the cat food would be withdrawn - there was some delay in getting it off the shelf. If affected cat owners could still find it available surely your company could have done so? The same surely applies to the dog food still on the shelf?

4. We have your representatives saying that your foods have tested free to all toxins? From Clark Stride on 11/12/08 Itchmo "After testing for more than 180 toxins and chemical compounds, Michigan State University’s Veterinary Toxicologist has confirmed that ORIJEN cat foods sold in Australia are free of toxins. NO KNOWN TOXIC COMPOUNDS WERE FOUND."

This is the original report - wasn't it reviewed and 2 organic substances found in a sample sent from Australia and further investigations are being done?Huh And weren't toxic substances also found in the blood of one of the affected cats by MSU? And aren't we all awaiting further results?

It is clearly a good PR exercise for Orijen to have reps come on here and Itchmo and appear to give us information and offer help eg: your supposed empathy fund for people with affected animals that was mentioned by Michelle. However positive actions by at least part of your company and even the truth seem to be in short supply. I was particularly peeved by Michelle's comments about investigations looking for an "environmental cause" since your food has tested negative. Nice to see your company trying to lay off the blame for these affected cats when it still appears that your food is still the only common cause. Particularly given the only cat we have not affected is the only one that did not eat Orijen. And given that now our cats are off Orijen they are starting to show signs of recover.

Jo (whose patience with untruths & partial truths is wearing very thin)


PS: don't get me wrong I am glad Orijen is answering someone's questions and thank you for asking. A big thank you to all the Nth Americans that have made the effort to try and help us with what is a horrendous time in our lives.

Jo













« Last Edit: December 22, 2008, 03:23:45 PM by Clark Stride » Logged
petslave
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« Reply #428 on: December 22, 2008, 03:57:46 PM »

Dec 20 update from the website:

http://www.championpetfoods.com/Australia_Consumer_Release_Dec20.pdf
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alek0
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« Reply #429 on: December 22, 2008, 04:45:26 PM »

Questions for Clark:

1. Your compassionate fund specifies cat food only. What about cats in Australia who got sick after eating Orijen dog food, will they also be covered? There are at least two such cases.

2. Why is there BHA/BHT residue and do you test your ingredients for synthetic preservatives and melamine? Because if you don't routinely test, in present food market there is no way to ensure that your ingredients are indeed melamine-free and synthetic preservatives-free.

3. Timeline of the irradiation issue is unclear. August 2009? Also, it would help if you would clearly specify the details of import process, i.e. food was imported by XX, and YY signed the import forms approving the radiation issue. The main issue why people are so interested in the timeline is to figure out who approved it, since there have been conflicting statements on whether Champion knew in advance it would be irradiated. You have to set the record straight and clearly identify dates and people/companies involved if you want to keep the trust of your customers. I can accept "OK, we knew, signed it and approved because we thought it was safe and thoroughly studied before making it mandatory", but I cannot accept person A saying "we knew" and person B saying "no, we didn't know" and arguments going around in circles.

4. Can you comment on Al levels in your food?

5. Can Champion post testing results with actual names of chemicals tested and numbers obtained?

6. Studies cited mention cats exclusively fed irradiated diets. This is still not a convincing explanation, since many of the affected Australian cats have been fed Orijen as one of the dry foods in the mix, and were also getting canned and/or raw food once or even twice a day.
« Last Edit: December 22, 2008, 04:48:30 PM by alek0 » Logged
petslave
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« Reply #430 on: December 22, 2008, 05:22:31 PM »

Clark - can you tell us which ingredient contained the BHA/BHT? 

I know commercial ocean fish not destined for human markets must be preserved, and artificial preservatives are used for that in most cases.  BHA/BHT is also still used in some human foods. 
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Gypsystormshadow
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« Reply #431 on: December 22, 2008, 10:22:16 PM »

Hi all......Cat-World no longer wants us there anymore so they've closed down all threads relating to the Orijens pet food recall and the Heath and Recovery thread.....no more posts can be made in there (both locked) but all the information is still there....conflict between us and Admin and the Moderators.....
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JJ
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« Reply #432 on: December 22, 2008, 10:39:49 PM »

Welcome to Itchmo Gypsy. Maybe too much for them to handle? Shame that they locked the posts instead of splitting them into more manageable ones but that is they way they do things as being mods they have final say. May you enjoy your time on here and find lots of info too.
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Sandi K
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« Reply #433 on: December 22, 2008, 10:40:43 PM »

Welcome to Itchmo Gypsystormshadow, I am sorry for everything you and others with affected kitties are going through.  Maybe this thread here will have some answers for you and perhaps if you have questions, Clark will still answer those here.  Our moderators put up this thread too for those with affected kitties from the Orijen in Australia so maybe this thread will help too:  
http://itchmoforums.com/help-with-my-sick-pet/australian-orijen-users-hows-your-kitty-t7178.15.html

Many here have lost or affected pets from the pet food recalls of 2007, I can understand your anguish and fear and frustration.  Many prayers that your kitty will get better and that you can get answers and help and at the very least, I know our Itchmo members are very supportive people.   Im sorry I dont know if you have more than one affected.....

Also our Alek0 started this thread:  http://itchmoforums.com/pet-food-testing/orijen-food-testing-t7038.0.html;topicseen
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straybaby
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« Reply #434 on: December 22, 2008, 10:43:46 PM »

Wow. That's sad.

You guys may want to get together and save all the info in those threads in case they go from being locked to gone. I don't know the situation, but better safe than sorry.

Welcome. And sorry to see your "RIP STITCHIMUSS"   Cry Cry
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