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Author Topic: Problems w/ Innova and test results-  (Read 141740 times)
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shibadiva
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« Reply #765 on: July 24, 2007, 05:40:55 PM »

Natura knows where to find vitamin pre-mixes that are not from China?Huh?
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A small body of determined spirits fired by an unquenchable faith in their mission can alter the course of history.
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kaffe
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« Reply #766 on: July 24, 2007, 06:29:58 PM »

I must confess that I am somewhat comforted by the lab results posted by PAtkins - mighty decent of him, I think.  That he came in here to our forum and followed up with the lab testing and results shows me (at least) that he does care about our concerns in this forum and has done what he thought should be done.  Just like PAtkins, we all make decisions on how to address particular problems - decisions that not everyone we know will necessarily agree with or embrace.  But I also DO understand the stance of those whose beloved pets have been detrimentally affected by tainted petfood.  I know that if something happened to my furkids becuase of a petfood, I'd be packing death to petfood companies.  My furkids, bless them, have dodged the bullet with the Eukanuba recall (wrong lot numbers).  So much has that affected me that I have switched them to home-prepared raw food at considerable expense and effort to myself.  My interest in this thread is that I DO use a tablespoon of Innova Evo dry cat food sprinkled over raw food as "bribe" and as an occassional treat.  The levated liver enzyme levels of some cats reported here does concern me and last night, I have done a little research of how this sort of thing happens (feline liver diseases).  I learnt that the crystals in some clumping clay litters can cause liver damage in cats if ingested!  Shocked  WHY do the manufacturers not tell us thiese things in the packaging of their products?  I am at the moment congratulating myself for listening to that "still small voice" that told me to stay away from clay clumping kitty litters (although I have used them a couple of times in the past). 
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mickey
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« Reply #767 on: July 24, 2007, 07:11:19 PM »

leslie-

Thanks for the tip. I havent been able to get a hold of the vet to ask her if she tested for thyroid. I will see about testing for it.

Am I the only person here that wants to run blood work monthly???
Im telling you, this recall has us all on edge, doesnt it?
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KaylasDad
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« Reply #768 on: July 24, 2007, 09:14:34 PM »

Hi,

Although I'm a new member on this forum, I've been following this thread for a long time (my wife is a member).

After reading more comments from other concerned owners, I called Natura this afternoon. I spoke with Veronica, the service rep at the 800 number. I explained that I had a two and a half year old German Shepard that had been on Innova since she was a puppy, and had just recently (three weeks ago) started acting lethargic, had gastric upset, was refusing her food, and wasn’t acting herself. Within 48 hours of taking her off the Innova product, she was back to normal in all respects. So…

I asked if it was true that Natura was using a vitamin mix manufactured in China. The response was that they are going to START using Chinese ingredients in the future…but haven’t as yet. When I commented that using vitamins, or any ingedient from China was about the stupidest thing imaginable in view of the current tainted products from China, she said that the vitamins would be fine because they would have a certificate that said so! Seems to be more BS to me, since they have already said that they use vitamins from China.

I also asked why the samples sent to them by other customers were not re-tested by the same labs….the response was that it was unnecessary since they tested samples from the same lot. When I commented that it was poor scientific procedure, Veronica said she “wasn’t going to debate the subject” She further stated that if the information I was getting was from the Itchmo site, that I shouldn’t believe what I read. Maybe I shouldn’t believe info on Itchmo…especially if it’s posted by Natura or Atkins!

She asked if I had my dog tested or vet checked. I said no, I didn’t, but that since the dog returned to normal after being taken off the Innova product, it was pretty clear, even from solely empirical data, that the food was the cause. She suggested that the dog had somehow developed a sensitivity to the food and that there was nothing wrong with the food itself. PLEASE! After more than two years, the dog is now food sensitive? And at precisely the same time that other owners are reporting similar problems/symptoms? This woman spouts almost as much BS as Atkins himself!

She eventually became rather rude and asked if there was anything else I wanted to discuss….and then hung up on me in mid-sentence.

Seems to me this company is more suited to the fertilizer business than the pet food business….they certainly know how to shovel the BS!

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PFR07PS
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« Reply #769 on: July 24, 2007, 09:46:39 PM »

Offy,

You asked for this earlier . . .

http://www.fda.gov/cvm/FOI/Feedmanufacturers.htm


Donna
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mickey
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« Reply #770 on: July 24, 2007, 10:30:50 PM »

How can Natura/Innova start using chinese based products, when theyve been stating proudly nothing from China?

Does anyone know any dry food not bagged by menu and with no products from China?
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kaffe
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« Reply #771 on: July 24, 2007, 10:57:51 PM »

Natura is going to start using vitamins from China? Roll Eyes  Is that Veronica person deliberately trying to get a rise from all of us here?  Well, she has succeeded with me!  When the little of what's left in my one bag of Evo dry is gone, that's it!  No more Natura products in this house!  After all the "good work" that PAtkins has done, this PR gal from their own office has done gone and sabotaged it!  Silly rabbit!  Roll Eyes
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Orange Fuzzball
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We miss you KD


« Reply #772 on: July 24, 2007, 11:57:06 PM »


Does anyone know any dry food not bagged by menu and with no products from China?

Menu doesn't bag any dry food, they only produce canned food. There's a partial list of who makes what at http://www.thepetfoodlist.com/manufacturers.htm.

As for no products from China - I doubt any manufacturer can say that honestly. If the problem is indeed with the Chinese-made vitamins, then we have got a scary problem on our hands and every pet food is suspect.  Sad
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KimS
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« Reply #773 on: July 25, 2007, 12:20:12 AM »

Wow, Natura are a bunch of jerks. How sad. That woman couldn't possibly be paid more than minimum wage, right.
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carolo
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« Reply #774 on: July 25, 2007, 01:04:21 AM »



I asked if it was true that Natura was using a vitamin mix manufactured in China. The response was that they are going to START using Chinese ingredients in the future…but haven’t as yet. When I commented that using vitamins, or any ingedient from China was about the stupidest thing imaginable in view of the current tainted products from China, she said that the vitamins would be fine because they would have a certificate that said so! Seems to be more BS to me, since they have already said that they use vitamins from China.


First, welcome to the forum!  I'm delighted to hear your dog has improved, but I'd get her to the vet for blood work just to be on the safe side.  It would be worth it to know that her kidney function was fine, liver fine.  I'm hoping it wasn't her food causing the symptoms.  Am thinking what the same bag might have done to an older dog or one with an already compromised system if it was her diet.  Please understand I'm not disputing your information.  I have been making an attempt to stay as unbiased as possible while all this unfolds.  My own dog refused his last bag of Karma, which had similar looking particles/chunks in it.  I was also feeding other Natura labels...the California Natural line.  Got lucky with him but it could have gone the other direction.  He's young and a small breed.

The conversation you are telling us about with Veronica is most unpleasant.  Things like this don't make me any more comfortable with the thought of returning to Natura dog foods and treats.  It is very hard to escape some vitamins originating in China if you feed commercial dog food that has added vitamins and minerals.  A few companies do test their vitamins before adding and that helps somewhat, although they can not possibly test for every potential toxin. There is at least one that adds no vitamins at all but relies on their ingredients to provide total nutrition. Natura has had such an amazingly good history, gone to such lengths to produce outstanding products above and beyond what is usually expected of a pet food company that I hate to see them destroy themselves over this one issue.  I know they must be reading Itchmo forums and this one thread in particular.  I hope Natura listens carefully and understands why we are disappointed. 

It is the lack of straightforward and timely information on this issue that has some of us so focused.  We've all learned an amazing amount, and for me the journey has just begun.

Please keep us posted on your own dog and if you decide on blood work I hope you share the results here.
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JustMe
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Elvis


« Reply #775 on: July 25, 2007, 05:42:33 AM »

It is truly sad that this thread has spiraled downward the way it has.  It has turned into one that disparages individual workers at companies.  Very sad indeed.  With all the flaming going on here by various posters.  I was hoping to see just the facts here, not personal attacks belittling workers at companies. I may be wrong, but I don't think that was the intention of this thread way back when it started.  I thought it started as an individual reluctantly coming forward into the spotlight and trying to warn other pet parents of a possible problem with a certain brand of food and a fact-finding mission.  Yes, I do rotate my cats on EVO feline canned and my dogs have eaten a few bags of EVO dry and several cans of EVO, and they liked the food.  It's not the primary food they get, but I like the food and am interested in findings and developments as I would like to continue feeding it on a rotating basis.  There aren't many grain-free options at this point and EVO is one of them.  I, too, desperately need to know exactly what is in my pets' food and that the food I feed my fur kids is safe.

I've seen numerous comments, not only on this thread, but others wishing various companies would go out of business.  Isn't that short-sighted?   Obviously, something is drastically wrong with pet food and now we find our own food, and we need to know before more lives are lost.  There aren't supposed to be toxins in our foods.  Let's see.  People want to see Menu closed down, people want to see the big pet food companies out of business, and now this company that was seen as a breath of fresh air.  Ummm, is everybody going to home cook then or what?  Because other than raw, that will be your only option if all these companies go under.  I just want these companies to clean up their act and produce a safe food for my pets.

I thank everybody on these forums for opening my eyes to better food choices for my pets and myself, actually.  However, it takes me a long time to sift through the flames and get to the nitty gritty here.

I've been busy working on the new Cat and Dog Food Forums and haven't had time to catch up on other threads.  When I came and looked at this thread yesterday, I was shocked actually at how it had deteriorated into a flame fest and belittling of people. 

As far as taurine and vitamins, I talked to 2 owners of companies (not the company of this thread) early on when the recalls started.  Both of them were honest with me and said that as far as taurine, something like 90% comes from China.  Used to be Japan, now it's China.  As far as vitamins for our pets and ourselves, mostly China.

Donna,

Thanks for the feed manufacturers link you gave above, and my comments definitely are NOT aimed at you or Don.  I'd just hate to see the way this thread has spiraled downward. 

These are just my opinions as a participant here.  I am NOT a moderator on this board.  So, go ahead, I have my flame retardant suit on.
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"One cat just leads to another."  ~ Ernest Hemingway
KaylasDad
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« Reply #776 on: July 25, 2007, 07:19:29 AM »

It is truly sad that this thread has spiraled downward the way it has.  It has turned into one that disparages individual workers at companies.  Very sad indeed.  With all the flaming going on here by various posters.  I was hoping to see just the facts here, not personal attacks belittling workers at companies.
These are just my opinions as a participant here.  I am NOT a moderator on this board.  So, go ahead, I have my flame retardant suit on.

I'm sorry you feel my post was some sort of attack on an individual. I was simply reporting the FACT that Veronica said thay were going to Start using Chinese vitamins, contrary to the information previously given by Natura. I also reported the FACT that she was argumentative and rude and hung up on me midway through our conversation. I further reported the fact that she did NOT want to discuss how the food was tested or why samples from other owners were not re-tested.



Just my opinion...if it sounds like BS...it probably is! And the company line from Natura certainly sounds like the same sort of BS that we've heard in the past from other companies.

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JustMe
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Elvis


« Reply #777 on: July 25, 2007, 07:48:46 AM »

I'm sorry you feel my post was some sort of attack on an individual.
Just wanted to point out that I did not name any posters, and your post wasn't even yet on the thread I read last night.   Lips sealed

When I came and looked at this thread yesterday, I was shocked actually at how it had deteriorated into a flame fest and belittling of people. 

Ciao!

P.S.  Is that a photo of Kayla for your avatar?  She's beautiful.  We have 2 German Sheperd girls, aged 1 and 2.  My favorite breed.
« Last Edit: July 25, 2007, 08:07:47 AM by JustMe » Logged

"One cat just leads to another."  ~ Ernest Hemingway
SmartCookie
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« Reply #778 on: July 25, 2007, 08:02:20 AM »

People, please do your research!  Vitually ALL of our vitamins come from China.  This is a much bigger problem than just Natura.
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PFR07PS
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« Reply #779 on: July 25, 2007, 08:15:30 AM »


It is truly sad that this thread has spiraled downward the way it has. 


JustMe

I would like to address some of your comments. 

Regarding comments about pet food company employees
I mentioned this recently, hopefully you saw my message, too. 

I think everyone knows that a customer service rep has absolutely no responsibility for the crucial decision making process in any company.  Unfortunately, they are the only person in the company who has to deal with the public on a daily basis.    I can only hope and encourage everyone, callers and company employees alike, to deal with each other in a professional manner and with respect.   

Reference to spiraling downward   (My opinion)

First, there are still a lot people on this topic who have great questions that have yet to be answered and they have maintained the focus of the topic. 

Personally, I believe pet owners are to the point they realize we probably will never have solid, truthful answers to questions regarding important issues in the pet food industry. 

I cannot even begin to tell you how much I have learned about this industry since March and the first recalls.  How many of us ever knew the harsh reality of rendering plants?  How many of us ever realized how much of what we eat is imported and with virtually no inspection or assurance of quality or purity?  How many of us knew how closely pet food and human food issues are linked?  How many of us remember the ad campaigns that focused on “Made in the USA”?   (How long ago was that?)  Have you learned anything about government agencies whose very mission is to protect us and our food supply?  Are you happy with what you have learned?   I am not!

Now back to this topic.  I have spoken to many people since this issue was made public.  The one comment made by each person is they want to be able to trust someone (a company) and they want to know they are being told the truth.   Anyone reading these boards should understand that. 

That said, let’s look at the recent comments regarding vitamins.  First, we’ll assume ingredients came from China.  Then a press release on April 2, we are told “effective immediately” they are going to utilize ingredients from domestic suppliers only and exclude ingredients sourced from China.  On May 2, I received an email response that all ingredients used were all from within the US, with the exception of venison.  Yesterday someone posted they were told some of the supplements come from China, but with a certificate of purity.  Last night someone posted they were told the company would “start” using ingredients from China, but not yet.

So, although I cannot verify any of the comments except the press release and the email, what do you believe? 


From the corporate side it is a much different picture.  A company, any company, is charged with protecting its brands and shareholder value.  Public relations, from a corporate standpoint, may not necessarily be about telling the truth.  It can be about presenting information in the best possible manner to protect the interests of the company.  Next, think of advertising and marketing.  Etc., etc.

Personally, a certificate of purity doesn’t mean much to me, especially after the past few months.

I certainly understand proprietary issues, but there comes a time when you just want to know the truth.  You mentioned truth in your conversation with other companies on the subject of vitamins; it makes a difference.   

As a consumer, you want to be able to make wise, informed decisions in the marketplace that will ensure you provide the best nutrition for the health and well-being of you, your family and your pets.  Consumers really are very smart.  They actually can put the pieces together and read between the lines.  They figure things out.   And they don't like being duped. 

I do believe people have a right to ask questions and get truthful answers. I believe they have the right to expect to be treated with respect.  They also have the right and responsibility to make what can be crucial decisions regarding products.  This is not like buying a pair of jeans that can be one of a hundred shades of blue.  This is about food products that might, can and do harm pets. 
Donna

« Last Edit: September 15, 2007, 03:06:36 PM by PFR07PS » Logged
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