It is truly sad that this thread has spiraled downward the way it has.
JustMe
I would like to address some of your comments.
Regarding comments about pet food company employeesI mentioned this recently, hopefully you saw my message, too.
I think everyone knows that a customer service rep has absolutely no responsibility for the crucial decision making process in any company. Unfortunately, they are the only person in the company who has to deal with the public on a daily basis. I can only hope and encourage everyone, callers and company employees alike, to deal with each other in a professional manner and with respect.
Reference to spiraling downward (My opinion)
First, there are still a lot people on this topic who have great questions that have yet to be answered and they have maintained the focus of the topic.
Personally, I believe pet owners are to the point they realize we probably will never have solid, truthful answers to questions regarding important issues in the pet food industry.
I cannot even begin to tell you how much I have learned about this industry since March and the first recalls. How many of us ever knew the harsh reality of rendering plants? How many of us ever realized how much of what we eat is imported and with virtually no inspection or assurance of quality or purity? How many of us knew how closely pet food and human food issues are linked? How many of us remember the ad campaigns that focused on “Made in the USA”? (How long ago was that?) Have you learned anything about government agencies whose very mission is to protect us and our food supply? Are you happy with what you have learned? I am not!
Now back to this topic. I have spoken to many people since this issue was made public. The one comment made by each person is they want to be able to trust someone (a company) and they want to know they are being told the truth. Anyone reading these boards should understand that.
That said, let’s look at the recent comments regarding vitamins. First, we’ll assume ingredients came from China. Then a press release on April 2, we are told “effective immediately” they are going to utilize ingredients from domestic suppliers only and exclude ingredients sourced from China. On May 2, I received an email response that all ingredients used were all from within the US, with the exception of venison. Yesterday someone posted they were told some of the supplements come from China, but with a certificate of purity. Last night someone posted they were told the company would “start” using ingredients from China, but not yet.
So, although I cannot verify any of the comments except the press release and the email, what do you believe?
From the corporate side it is a much different picture. A company, any company, is charged with protecting its brands and shareholder value. Public relations, from a corporate standpoint, may not necessarily be about telling the truth. It can be about presenting information in the best possible manner to protect the interests of the company. Next, think of advertising and marketing. Etc., etc.
Personally, a certificate of purity doesn’t mean much to me, especially after the past few months.
I certainly understand proprietary issues, but there comes a time when you just want to know the truth. You mentioned truth in your conversation with other companies on the subject of vitamins; it makes a difference.
As a consumer, you want to be able to make wise, informed decisions in the marketplace that will ensure you provide the best nutrition for the health and well-being of you, your family and your pets.
Consumers really are very smart. They actually can put the pieces together and read between the lines. They figure things out. And they don't like being duped.
I do believe people have a right to ask questions and get truthful answers. I believe they have the right to expect to be treated with respect. They also have the right and responsibility to make what can be crucial decisions regarding products. This is not like buying a pair of jeans that can be one of a hundred shades of blue. This is about food products that might, can and do harm pets.
Donna