BACK TO NATURA fight in pm's please THIS TOPIC MATTERS TO ME AND MY PETS...NATURA.....Where is that great customer service and caring for our pets.....

Offy,
I wasn't aware you had such a sick kitty. I hate to hear that.

Offy,
I can even more so see why you would be so angry, since you yourself have had problems with Innova. I'm so sorry for that. It's such a rough thing to have to deal with. I think a sick pet is one of the hardest things in the world to go through. They are just so innocent and undeserving of illnesses and ailments. I'll certainly keep Geneva in my prayers.

Offy,
That's absolutely heartbreaking, especially considering that she's so young. She's a very beautiful cat, and I wish I could just make her all better for you. I have such a weakness for cats, I just can't stand the thought of one suffering.

As you said, the pet food companies have absolutely no care for the longterm hell so many, such as yourself, are going through. I wish we could make them go through for just one day, what many have been experiencing for months now.

EricV, Offy and fellow bloggers,

More than anything I want us to stay focused here.  I am the “private individual” referred to by the pet food company president, the customer service reps, the field sales reps and now store managers and bloggers everywhere.   

EricV, I’m glad you removed the content of the store manager’s message because it only makes me angry to see yet one more attempt from the PF company to discredit what is a legitimate concern from a consumer.  You see, I am no different from any other person who enters Travis’ store to purchase product.  I just got the lucky pick on two bags of Innova one day in a store similar to his and those bags just happened to contain unusual chunks embedded in the kibble.  Lucky me.

Regarding the “condemning the highly reputable company” comment, just looking at the many posts here and the absolute refusal of a company to respond sends a clear message and it is not one of “high reputation”.  How long does it take to develop a response?  They have had our sample since May 24, nearly 2 months. 

Have you ever stopped to think why their response time is so long? 

Have you ever wondered where the questionable product in stores will go while they continue to delay? 

Have you ever questioned why your pet has unusual symptoms that cannot be explained?

Have you ever stopped to think that pets are still sick on non-recalled food?

Have you ever considered how many tears have been shed from pet owners who only want to love and care for their pets, yet feel responsible for making them sick?

Have you ever asked why?  Why? 

I am thankful that some have come forward and shared their findings and concerns.  However, I think some people have seen how this company has attempted to discredit me, how their attorney attempted to intimidate me and how they have diverted the attention away from the issue with the pet food and made it an issue about a person.  As a result, I believe some people are reluctant to come forward. 
 
People do not stop to think that this “private individual” is a real person.  I have two dogs that I love very much and I just want to provide for and protect them. 

I have had the opportunity to speak with others.  I frequently receive emails where they share their similar stories and concerns in confidence.  I talk with people on the phone and listen to them share, through tears, of their frustration in dealing with a sick pet and not knowing how to help.  I hear them share how they feel responsible. 

You may have “dodged the bullet” for now, but rest assured the issues with pet food are not over.  If your pet is not sick and has no problems with their food, consider yourself lucky.  But, my guess is it is just a matter of time.  The pet food issue is a ticking timebomb and, personally, I don’t think anyone will ever provide the truth to us. It is up to us to find out why.  It's just a matter of putting all the pieces together! 

Donna

Debsue

I remember reading somewhere on the forum that the dried white stuff is most probably vitamin E that has crystallized. Don't know if Natura uses Vitamin E as a preservative or not. That could be the white chunks.


Does that make it OK that it is the wrapping?? You probably figured that out already didn't you. Like all this plastic that keeps getting found in canned food, gee ya think it might just be the plastic wrap that the meat came in, duhhh.

That doesn't make it OK to be in the food, no matter where it comes from, DUHHHHH

db

Well, you know the old meats from supermarkets go to the renderer, blue plastic trays, plastic wrap and all. hmmm synthetic material..

You know, if they're having a production quality issue due to increased demand, all they would need to do is come clean and fix it. This would go a long way towards restoring confidence.

That would explain the garbage in the kibble. Still wouldn't explain the toxins in the tests - but I'm more and more convinced that problem is much bigger than one company. They're not doing themselves any favours by the way they're handling this.