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Author Topic: Premium Edge Cat food Voluntary Withdrawal  (Read 61414 times)
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menusux
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« Reply #120 on: December 04, 2009, 11:56:58 AM »

As Sandi says, the "151 checks" has disappeared from the Diamond website.  But the link to the page is still around:

http://www.diamondpet.com/faq/

"How can I be sure of the quality of the Diamond products?
"Diamond Pet Foods works very hard to provide your pet with the highest quality, safest products available. Our[151 checks program] (this is where the now dead link is) is one way that we accomplish this. All incoming ingredients are run through a battery of tests, specific for that particular ingredient. These tests are run in the high-tech laboratory that is on site. If any of the test results are questionable, the ingredient is not accepted into the plant. During the production of the food, additional tests are run to ensure that the product is being made to meets its nutritional levels and that there are not any contaminants that were somehow missed during the ingredient testing. All of these results are stored in a computer system for each batch of food. High-tech quality control is the best way to ensure product quality and safety.

http://www.diamondpet.com/promotions/5/

Current page that's blank

http://web.archive.org/web/20080525113652/http://www.diamondpet.com/promotions/5/

Internet Archives for the missing page crawl date May 25, 2008:

151 Checks? What does that mean?

141 Ingredient Tests.
10 Final Product Checks.
Zero Compromises.

Here's what goes into every Diamond product:

Each of our products undergoes a rigorous quality control process prior to shipment, including 141 ingredient tests and 10 final product quality and safety checks.
Diamond uses only the highest-quality ingredients.
Every Diamond Pet Foods product is Precision Formulated™ for content, quality, consistency and uniformity.
Diamond is audited regularly by a highly respected independent laboratory for food safety, quality and palatability.
We only sell products that we would be proud to feed to our own pets.


Did someone decide there should be truth in advertising?  Huh Roll Eyes
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5CatMom
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« Reply #121 on: December 04, 2009, 12:23:58 PM »

Got a bad feeling about this.

Is Diamond a contract manufacturer for other brands?

5CM
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What is man without the beasts? If the beasts were gone, men would die from a great loneliness of spirit. For whatever happens to the beasts, soon happens to man. All things are connected - - - Chief Seattle

We are the caretakers of our creatures . . . the peacekeepers of our planet
bug
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RIP little angel Katey


« Reply #122 on: December 04, 2009, 12:27:39 PM »

If PFC's were testing what they claim to be testing (i.e., nutrients and toxins), testing representative samples, and testing at appropriate intervals - well, we wouldn't be seeing premix errors and moldy food.

In a well defined and properly controlled manufacturing process, it's not necessary to 100% test your product at every operation.  The fact that PFC's harp about all the testing they're doing tells me a couple of things:

1)  PFC processes are out of control.
2)  They're not really doing what they say they're doing.

5CM

I think that what might be happening in some instances is that some PFCs are telling the public they do the testing but the manufacturer (outsourced production) is either dreaming up the numbers they give to the company or they just aren't doing any or all of the testing required. I don't see why a pet food company would want to put itself out of business this way. How stupid is that?

5Cat, Diamond makes Taste of the Wild, Felidae/Canidae, Solid Gold, Chicken Soup and much more.
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My little babies, you'll always be in my heart. Mom will see you later. Look after each other, ok?
5CatMom
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« Reply #123 on: December 04, 2009, 12:59:32 PM »

Bug,

Apparently, PFC's don't view a poor quality as "risky business".

They know how difficult it is for owners and vets to sort out food issues; that the industry isn't really regulated (in spite of what FDA says); and even when food is found to be tainted, there are no serious consequences for PFCs.

Why invest in "quality" when "poor quality" has no downside?

5CM
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What is man without the beasts? If the beasts were gone, men would die from a great loneliness of spirit. For whatever happens to the beasts, soon happens to man. All things are connected - - - Chief Seattle

We are the caretakers of our creatures . . . the peacekeepers of our planet
menusux
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« Reply #124 on: December 04, 2009, 01:03:55 PM »

FWIW, Diamond was the co-packer for Natural Balance dry foods at the time of the recalls.  The last I'd seen, NB had continued on with that business relationship.
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Sandi K
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« Reply #125 on: December 04, 2009, 04:13:16 PM »

If PFC's were testing what they claim to be testing (i.e., nutrients and toxins), testing representative samples, and testing at appropriate intervals - well, we wouldn't be seeing premix errors and moldy food.

In a well defined and properly controlled manufacturing process, it's not necessary to 100% test your product at every operation.  The fact that PFC's harp about all the testing they're doing tells me a couple of things:

1)  PFC processes are out of control.
2)  They're not really doing what they say they're doing.

5CM

I think that what might be happening in some instances is that some PFCs are telling the public they do the testing but the manufacturer (outsourced production) is either dreaming up the numbers they give to the company or they just aren't doing any or all of the testing required. I don't see why a pet food company would want to put itself out of business this way. How stupid is that?

5Cat, Diamond makes Taste of the Wild, Felidae/Canidae, Solid Gold, Chicken Soup and much more.

bug, to me, if this was the fault of an outside source, wouldnt Diamond be blasting that all over,? Seems to me in the past companies have been pretty good at pointing fingers away from themselves if they have an opportunity to do so. And even if it was the fault of some outside source, does that relieve them of responsibility? I guess the way I see it is, its their name on the product when it goes out for sale..they should have the final responsiblity to make sure their product is safe. Its not like they havent had several opportunities to learn from past mistakes, have they forgotten 2007?  As far as why would a pet food company want to put itself out of business this way? I think the companies have counted on the public people not learning about the problem..at least in the past.  If I remember correctly, in this case, they attempted to just have product pulled from store shelves without informing the public. It appears they put a statement at their site about it on 10-2 after word had already started to circulate.  Would they have put anything at their site otherwise?  The public learned about it which is not what they planned on.  So once the public learned about it, so did FDA.  It went beyond what the co was hoping for.  Thats just my opinion on it. 
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bug
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RIP little angel Katey


« Reply #126 on: December 04, 2009, 05:37:49 PM »

Sandi,

I actually meant that the PFCs that Diamond produces food for has paid them to do the proper testing and they don't seem to be doing it. I'm thinking that a company like Canidae, who Diamond manufacture's for, would be paying $$$ to have them test the food as before, during and after it's produced. If Diamond is fudging numbers or just not doing the testing when they say they are, this could account for the PFC posting that they do testing on their website when, in fact, it hasn't been done. Who knows what Diamond or Menu or ANI or Simmons tells its contracted companies about testing. There's a lot of passing the buck when there are contract companies involved. When it is a situation like Champion, who manufacture their own foods, it theoretically should be a no-brainer as to who is at fault because they are completey responsible for testing their own food. Regarding why they wouldn't do the testing. Yep, no reason to if they're never held accountable.
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My little babies, you'll always be in my heart. Mom will see you later. Look after each other, ok?
JJ
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« Reply #127 on: December 04, 2009, 06:39:24 PM »

Question for anyone - all the latest problems with pet foods - were they manufactured by Diamond? Besides the current problem? Can these be traced back to Diamond as the producer/manufacturer? Would be nice if these companies are bringing some pressure to bear on them that they better not skip or fudge any numbers on food they produce for other companies. We do not need another 2007 to happen again.
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May your troubles be less,
Your blessings be more,
And nothing but happiness
Come through your door
bug
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RIP little angel Katey


« Reply #128 on: December 04, 2009, 06:42:47 PM »

Well, the more recent recalls are from Nutro, Wysong and Premium Edge. Nutro and Wysong make their own dry food. Were there other recalls I'm missing?
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My little babies, you'll always be in my heart. Mom will see you later. Look after each other, ok?
JJ
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« Reply #129 on: December 04, 2009, 06:45:07 PM »

bug which were the foods with the mold in them? Were there not two companies so far? Do not know if they are made by Diamond?
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May your troubles be less,
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And nothing but happiness
Come through your door
bug
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RIP little angel Katey


« Reply #130 on: December 04, 2009, 06:46:56 PM »

I thought it was just Wysong. Maybe I am missing one. Oh, wait! TOTW had problems with the water content being too low or high. That is Diamond produced.
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My little babies, you'll always be in my heart. Mom will see you later. Look after each other, ok?
Sandi K
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« Reply #131 on: December 04, 2009, 08:01:08 PM »

Thanks for the clarification bug.  I guess when it comes down to it, who knows why they all do what they do...lol They certainly arent doing much to try win the most-trusted business award with consumers lately, jmo of course. 

I found this old warning letter they were issued which was kind of interesting as well as this Wiki info:

http://www.filadog.com/html%20docs/Articles/Web%20archive/g5811d.htm

http://en.wikipedia.org/wiki/Diamond_Pet_Foods

Diamond/Schell & Kampeter markets pet foods under the brands

Taste of the Wild (doing business under that name)
Chicken Soup for the Pet Lover's Soul
Professional
Country Value
Premium Edge
Bright Bites (doing business as Sugar Creek Pet Products)

It also manufactures under contract for other companies, including as of 2009 at least some of the pet foods sold under brands or business names

Canidae Pet Food
Costco's Kirkland Signature
Solid Gold Health Products for Pets
Dick Van Patten's Natural Balance Pet Foods
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JJ
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« Reply #132 on: December 04, 2009, 09:44:46 PM »

bug glad you remembered it was TOTW, I couldn't think of that one.

Thanks for the list Sandi. I knew they produced food for some of the more well known companies.
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May your troubles be less,
Your blessings be more,
And nothing but happiness
Come through your door
5CatMom
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« Reply #133 on: December 05, 2009, 04:04:46 AM »

Bug and SandiK,

Tks for the info on other brands made by Diamond.

Are we getting reports of any problems with them?

5CM
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What is man without the beasts? If the beasts were gone, men would die from a great loneliness of spirit. For whatever happens to the beasts, soon happens to man. All things are connected - - - Chief Seattle

We are the caretakers of our creatures . . . the peacekeepers of our planet
BW
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« Reply #134 on: December 05, 2009, 02:41:20 PM »

I just don't buy anything made by Diamond at all.  A couple years ago, I bought some Chicken soup for the pet lovers soul, and when I opened the can it was disgusting, a solid clump and moldy.  I just threw it away, and have never bought any again.  At that time, I didn't know it was Diamond.  I've just avoided it because of my experience regardless some people saying it was good.
I don't buy Solid Gold either because it's made by them.

I just don't think we should encourage Diamond by giving them our money for anything they make.
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