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Author Topic: Taste of the Wild Dog Food Recall?  (Read 99719 times)
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JJ
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« Reply #75 on: August 25, 2009, 06:06:34 PM »

It looks to me that Diamond was successful in their silent recall of this dog food, I havent seen anymore mention of it anywhere...I think what scares me the most is that its a method that other PFC's will use when they see how successful Diamond was at burying the fact that something was wrong with their food and perhaps follow suit and do the same when they also know they have a food problem...just my opinion.
Sandi the more they try to keep silent and just pull the food off the shelves do they think for one minute this will build any trust and confidence in their food from doing this? Too bad we can't all just home cook for our pets (some won't eat home cooking I know) but for majority that would make them pay attention to their bottom line shrinking, wouldn't it?
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mary blonde
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« Reply #76 on: August 25, 2009, 06:18:25 PM »

I emailed TOTW to ask why the recall wasn't on their website so consumers would know about it.
This is the response I got:

I am sorry to hear you have been misinformed. The Taste of the Wild Pet
Foods has not been recalled.

We had a hold on a batch of Taste of the Wild Pacific Stream Canine
formula from our South Carolina facility. The analytical testing shows
that the product is out of specifications. The moisture content of this
run was very low, making the protein on a dry matter basis just out of
the upper limits on the specifications.

Thank you for completing the Taste of the Wild survey. We appreciate the
time you have taken to provide us with your comments.

Sincerely,

Pam Libbert
Customer Service Representative
Diamond Pet Foods

Seems like they won't even admit that the food left the plant!!
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Sandi K
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« Reply #77 on: August 25, 2009, 08:25:36 PM »

Wow MaryBlonde, are they really serious?  What a crock of dog-doo.  In the e:mail from their Melissa Brookshire which is posted above it says:  "The Taste of the Wild Pacific Stream (TDP0701) from Gaston, South Carolina with a best before date of 01 July 2010 was pulled from retailers."  It also says: "Several calls were received on this batch because of food refusal." And it says "There was some concern that the food may have been made with an additional protein source, so the decision was made to pull it from retailers to avoid more customers having trouble with feed refusal or potentially with digestive upset." And it says "There are many people who are feeding or who have already fed this batch without any issues at all."

So if it never left the plant, how come they were pulling it from retailers and how come they received reports of refusal? Good grief   Roll Eyes Tongue
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Auntie Crazy
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« Reply #78 on: August 25, 2009, 08:30:31 PM »

I called both TOTW and Diamond last week. I haven't posted until now, because I hadn't managed to reach anyone who can honestly tell me what happened. I still haven't, but I decided to at least offer an update.

The woman who answered at TOTW immediately transferred me to their on-staff vet, who was delighted to explain the 151 quality checks, including, in detail, the alarms and how they work.

She could not, however, confirm that this run of food was tested. Nor could she explain why, if it was tested, the "out of specification" issue wasn't caught. Nor why the food was allowed to leave the plant, tested or not. Every question I asked was diverted back to the quality checks. When I pointedly (and, I must admit, a little heatedly) asked, "All I want to know is, was this food checked or not? If so, how did it pass the checks? If not, why not?" she transferred me to the QA department, where I was sent to voice mail. I left multiple messages over multiple days and received one return call. After hours, when I wasn't there to answer the phone.

Diamond didn't answer any questions at all, they transferred me directly to the TOTW vet.

Based on the responses to date, Diamond and TOTW have no more integrity (despite their beautifully marketed "151 Quality Checks") than any of the other pet food companies.

Feed at your pet's peril.

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catmom5
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« Reply #79 on: August 26, 2009, 04:15:56 AM »

Sandi - dontcha know how hard it is to keep your stories straight when you don't tell the truth? I'm not even surprised anymore! Angry
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Spartycats
Guest
« Reply #80 on: August 26, 2009, 04:21:39 AM »

"We had a hold on a batch ... from our facility"

Excellent vague wording, wherein they hope the reader will infer that it never left the plant, but it doesn't really say that.
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5CatMom
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« Reply #81 on: August 26, 2009, 04:48:59 AM »

Auntie,

Thanks for calling.  LOL, another PFC ducking for cover.  Pet owners beware: Those who have nothing to hide - hide nothing.

Diamond's TOTW story sounds like Mars' Nutro story.  Both advertise their swell QA/QC procedures, but both fail to understand that effective procedures would have revealed the defects in their products.

Something very wrong with Diamond (TOTW) and Mars (Nutro), IMO.

5CM         

I called both TOTW and Diamond last week. I haven't posted until now, because I hadn't managed to reach anyone who can honestly tell me what happened. I still haven't, but I decided to at least offer an update.

The woman who answered at TOTW immediately transferred me to their on-staff vet, who was delighted to explain the 151 quality checks, including, in detail, the alarms and how they work.

She could not, however, confirm that this run of food was tested. Nor could she explain why, if it was tested, the "out of specification" issue wasn't caught. Nor why the food was allowed to leave the plant, tested or not. Every question I asked was diverted back to the quality checks. When I pointedly (and, I must admit, a little heatedly) asked, "All I want to know is, was this food checked or not? If so, how did it pass the checks? If not, why not?" she transferred me to the QA department, where I was sent to voice mail. I left multiple messages over multiple days and received one return call. After hours, when I wasn't there to answer the phone.

Diamond didn't answer any questions at all, they transferred me directly to the TOTW vet.

Based on the responses to date, Diamond and TOTW have no more integrity (despite their beautifully marketed "151 Quality Checks") than any of the other pet food companies.

Feed at your pet's peril.


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Sandi K
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« Reply #82 on: August 26, 2009, 07:10:09 AM »

Yes, Auntie, I want to also thank you for calling them.  You would think my back would be hurting as some companies must think we just fell off the turnip truck.....strange....my back seems fine.... Grin
« Last Edit: August 26, 2009, 07:25:55 AM by Sandi K » Logged
JJ
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« Reply #83 on: August 26, 2009, 10:23:55 AM »

Auntie good questions that were never really answered except to cause more confusion. Does not sound like this was ever tested, it did leave the plant, many pets ate this food, bad reactions, refusal to eat at all, BUT they claim it didn't leave? Then how did some pets have a reaction while others did not? Confused yet?
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Your blessings be more,
And nothing but happiness
Come through your door
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