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Author Topic: FDA Suspends Temporary Emergency Permit of Pet Food Maker Evanger's  (Read 132295 times)
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lesliek
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Trooper,Remy & Fragile


« Reply #30 on: April 26, 2008, 06:37:15 PM »

Investigator- You might want to go check out my test results at www.pfpsa.org .That food made my dog really sick. I agree they are trying to make a good & safe product, however they are overlooking some basic cautions about vitamin & mineral supplementation. I was also told I would get a refund & receive info about the results of their own investigation & testing of the food. I never heard back at all, & had several unreturned phone calls. I still have a nice big bag sitting unopened because I never received the info for returning it.I ordered directly from them & had to wait for it because it was back ordered,so it can't be blamed on improper storage by me or a pet food store. I received it 3 days after it was made.It made all 5 dogs who ate from the bag sick in varying degrees. I would have more belief in the qc and care about their customers and the animals they feed if it had not been 10 mos with no answers.
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Brenton Weaver
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« Reply #31 on: April 26, 2008, 07:14:45 PM »

Hello,

My name is Brenton Weaver. I am the Rocky Mountain Territorial Manager for Evanger's Dog & Cat Food Co. I would like to point out that we have had NO safety issues at our plant. The problem was with the way our paperwork was filled out. For an example, one of the problems that the FDA had was that our overnight crew labeled work done after midnight as being from the previous day. The FDA has found no problems with the quality of our foods. We actually did not know that we were, in fact, violating FDA rules on paperwork. If any of you have any questions about our products, please call our office at 1-800-288-6796, or 1-847-537-0102. I can be reached at 970-471-2913 through tomorrow, Sunday the 27th (reasonable hours, please).

Thank you for your support,
Brenton Weaver
Evanger's Pet Foods
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kaffe
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« Reply #32 on: April 26, 2008, 07:26:06 PM »

Thank You Mr. Weaver for dropping in to explain what the problem seems to be from your end.  The way you explained it, it seems that the only problem is inaccurate paperwork.  However, the wording of the FDA order seems to pint to more than botched paperwork - something about the food in danger of being under-cooked. 
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Brenton Weaver
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« Reply #33 on: April 26, 2008, 09:48:18 PM »

"I understand that this does not mean that the food was produced incorrectly, but it does seem for the best if the recordkeeping system is in compliance.  Do you know when that will happen or if it has already?" - Klondike


Most of the issues have already been resolved, and Holly & Joel, owners of Evanger's, are working with an outside consultant to ensure that the rest of our issues will hopefully be solved by early in the week. We appologize for the scare that we have given everyone, and want to ensure everyone that there is no safety problem with our food, and there is no botulism.

Thank you everyone for understanding,
Brenton Weaver
Evanger's Pet Foods
970-471-2913
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kaffe
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« Reply #34 on: April 26, 2008, 11:30:09 PM »

Yes - thank you again, Mr. Weaver.  Many of us are truly concerned about this issue becuase many of us here feed our pets food made by and at Evengers'.
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lesliek
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« Reply #35 on: April 27, 2008, 11:45:56 AM »

No I didn't get a pm from them. I know a lot of people like their foods, I thought they looked good also. Thats why I ordered it.  I or someone else here mentioned the copper problems & posted the links on every thread here about Evangers & it has been ignored. Kind of the same response I got last year after the first 2 phone calls to them. This is why I don't use pet food anymore. I don't think the burden of testing & looking for safety issues should be on the consumer,that should be the responsibility of the pfc's.
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Brenton Weaver
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« Reply #36 on: April 27, 2008, 12:01:44 PM »

Lesliek,

I'm sorry that you did not get a response from our office. How long ago was your inquiry? We had some problems with our answering machine a while back, so there's a chance that you may have tried to contact us durring those times. If you call our office Monday-Friday from 8am to 7pm Central time, you should be able to speak to someone. Cynthia is probably the best person to contact regarding copper lvls in foods, etc.

Hope the info helps,
Brenton Weaver
Evanger's Pet Foods
970-471-2913
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Brenton Weaver
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« Reply #37 on: April 27, 2008, 12:43:07 PM »

To answer a few of the questions that have been raised here-

There have been no botulism cases in our foods.
The problem was with our documentation and our paperwork (no major violations)
This was not an investigation by the FDA, it was a normal inspection (the first inspection since the Sher's bought the plant in 2001)

We are also not opperating under an emergency permit, the FDA report had false information in it. We are also conducting business as usual, in every state.

Anyone who has questions should call our office at 800-288-6796 or 847-537-0102.

Thanks,
Brenton Weaver
Evanger's Pet Foods
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3catkidneyfailure
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« Reply #38 on: April 27, 2008, 01:22:13 PM »

Mr. Weaver:

I can't tell you how much it is appreciated that a commercial pet food company would actually reply to consumer
inquiries about the safety of their pet food. I don't believe any consumer here is on an unjustified witch hunt
against any particular pet food company or pet food manufacturer. Our concerns are simply the safety of
commercial pet food since March 16, 2007.

I hope the companies and manufacturers can see that an unexplained FDA enforcement action which mentions
a potential lethal consequence to our companion animals would cause a great deal of concern for pet parents
after the recalls, illnesses, and deaths of the last year. I also hope the companies are now aware that the pet
parent consumers are now following FDA enforcement actions in the thousands as the present earliest possible source
of information about a potential problem with pet food, in addition to pet parents posting together problems they
are experiencing on the internet in hopes of spotting trends earlier than the information provided by industry.

Many pet parent consumers are very skeptical of individually calling companies and manufacturers, as many of
them tried during the recalls and either were ignored, or fluffed off and told everything was fine by companies whose
foods were subsequently recalled.

That has caused certain lack of trust issues between consumers and companies which I don't believe can be solved
by traditonal contact the company individually methods. I believe the divide and conquer and minimize company exposure
technique is not working for many consumers any more. Additionally, many of us have observed commercial industry
standards towards consumer complaints seem to be stonewalling among some companies, as evidenced by Richard Sellers
article, "Recall Realities," found here:
http://www.petfoodindustry.com/ViewArticle.aspx?id=18136

I, for one, am most glad to know this seems to be a dispute about FDA regulations and paperwork, rather than a boltulism
threat, as mentioned in the FDA notice, with your company and its products. Should the FDA confirm that, or be allowed
to confirm that, that would pretty much give confidence to many pet food consumers.

However, the old system does not seem to be working for consumers, industry, or the FDA. FDA action without explanation
causes concerns to the consumer, harm to the industry, and a lack of clarity on the part of FDA activities seemingly.
No consumer wants proprietary business information from the companies and manufacturers. What pet parents are
concerned about is commercial pet food safety. So perhaps what industry could consider, when an FDA action that
consumers are now watching occurs, is posting clearly and concisely on the company web site specific information
regarding the FDA action for all consumers to see, and/or more information in the FDA enforcement action notice regarding
threat level to pet food safety, including testing results on pet food if any health threats are of concern to the FDA.

That might prevent unjustifed consumer panic from occurring and prove more beneficial to all the concerned parties,
FDA, companies and manufacturers, and pet parent consumers. I hope the opinions of this one consumer will be
received in the spirit of improvng the situation for all of us.

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Sandi K
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« Reply #39 on: April 27, 2008, 02:26:47 PM »

I posted this under the cat food site too, wasnt sure the exact right place to put it....this Consumer Affairs article has some more details and while it does sound paperwork related, it wasnt quite as simple as just that, the ending result could have had more serious consequences.....

 FDA Orders Illinois Pet Food Maker to Clean Up Its Act
Risk of botulism in Evanger's dog, cat food 
 
http://www.consumeraffairs.com/news04/2008/04/pet_food_recalls94.html

 
The Food and Drug Administration has issued an order requiring that Evanger's Dog & Cat Food Co., Inc., in Wheeling, Ill., obtain an emergency permit from the agency before its canned pet food products enter interstate commerce.

A recent inspection revealed significant deviations from prescribed documentation of processes, equipment, and recordkeeping in the production of the company's thermally processed low-acid canned food (LACF) products, the agency said.

The FDA said the problems could result in under-processed pet foods, which can allow the survival and growth of Clostridium botulinum (C. botulinum), a bacterium that causes botulism in some animals as well as in humans.

"As outlined in the Food Protection Plan, the FDA uses a risk-based approach to locate the areas of greatest risk for foods, and targets preventive controls and inspections to those areas, " said Dr. Stephen Sundlof, director, Center for Food Safety and Applied Nutrition. "The FDA's authority to issue an order requiring an emergency permit is an enforcement tool designed to prevent unsafe foods from reaching consumers.”

The FDA issues an "Order of Need for Emergency Permit” if it determines that a company fails to meet the regulatory requirements to process a product that does not present a health risk.

For Evanger's to resume business, the company must document that corrective actions and processing procedures have been implemented to ensure that the finished product will not present a health hazard.

Botulism is a powerful toxin that affects the nervous system and can be fatal. The disease has been documented in dogs and cats.

Signs of botulism in animals are progressive muscle paralysis, disturbed vision, difficulty in chewing and swallowing, and progressive weakness to the body. Death is usually due to paralysis of the heart or the muscles used in breathing.

In light of human botulism illnesses and recalls that occurred due to under-processed hot dog chili sauce, and potentially under-processed canned green beans, FDA has urged all LACF processors to review their operations and the apply scientific principals and regulations that have been established to provide a safe product.

 
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lesliek
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« Reply #40 on: April 27, 2008, 02:56:04 PM »

Mr Weaver- I am also glad to see you posting here. I think it is important to maintain contact between concerned pet parents and pfc's.
  My problem started in May 2007,I spoke to Cynthia & then Joel & was told he would call me back about the results of their own investigation. I waited 2 weeks & called back,again spoke to Joel who told me they hadn't found any answers yet. Again he said they would contact me. I gave him my personal info and my invoice # . He said I would receive a refund and notice of how to return the food. That is the last time I spoke to anyone other than the receptionist or answering machine. The other calls were in June & July 2007. I didn't even bother to contact the company about my test results,I assumed you were not interested due to lack of contact to me.While I am glad to see this being addressed here, I find it hard to believe that you had phone or computer problems for 3 months.I also find it hard to believe that 3 different people lost my contact information. And since I ordered it from your website it should have been in your records anyway. I would hope that you don't get so many complaints about your food making a dog this ill that it gets lost in the complaint files. I will call one more time,and give my information again. After that if I get nowhere I will continue to tell people about my experience with the company and food and allow them to make their own decisions about whether they want to use it. Leslie.
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3catkidneyfailure
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« Reply #41 on: April 27, 2008, 03:52:49 PM »

Cancel the "and/or" in my post, Mr. Weaver. Just make it and information from the FDA
in an effort to make things better for all of us.
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Brenton Weaver
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« Reply #42 on: April 28, 2008, 04:37:16 AM »

I appologize, but I'm leaving on my honeymoon today. If anyone needs information regarding the FDA matter, please contact our office. Thank you everyone for understanding what is going on with us...

Well, I'm off to drop my dog and two cats off at my new in-laws. Everyone take care, and if anyone has anything new they want to ask me, I will be able to answer questions after I get back on the 9th of next month.

Thanks again,
Brenton Weaver
Evanger's Pet Foods
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Sandi K
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« Reply #43 on: April 28, 2008, 06:30:40 AM »

Hmmm, I thought the above posts did have some questions in them...... Undecided  Oh well.....sigh
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3catkidneyfailure
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« Reply #44 on: April 28, 2008, 07:16:23 AM »

Me, too, Sandi. Polite but sincere questions of factual evidence and tired old
pet food industry public relations spin.
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