So are they going to harass you with shipments until you give in and give up?

If you have an address of a photo, (usually ends in .jpg or another photo/image format), you just put that between the image delineators.

Of all the ignorant, crass, and craven things to do, leslie, it's this company shipping you unsolicited food that we
all suspect because of the FDA's actions. Don't return it to them. Just place it with the rest of the trash.

Leslie,

Here’s some thoughts regarding the dog food that Evanger’s continues to send to you. 

You might contact the Better Business Bureau to file a complaint.

I would also consider filing a complaint with the Federal Trade Commission, www.ftc.gov.  You actually have two areas to base the complaint on. 

1.  The fact the company continues to ship product to you even though you have requested them to stop, you have not ordered/requested the product and you do not want their products.  I would think this has some relevance to interstate commerce. 

2. You can also reference truth in advertising.  Your dog was sickened while eating this product.  You also have private test results.  You obviously would not want to continue feeding the product whether free or not. 

Truth in advertising requires a company be truthful, non-deceptive and have evidence to back up their claims.  If a product makes a claim to health or safety, it has to be supported by “competent and reliable scientific evidence” which means tests or studies evaluated by people qualified to review it. 

Reference the claims made by Evangers – these are a few from their website, you may have others (on product packaging, print ads, etc.) 




The FTC handles most matters regarding food advertising and the FDA handles most matters regarding food labeling. 

The Federal Trade Commission has an on-line form for consumer complaints.


You might also want to contact FedEx.  You have not ordered or requested the product, have asked the company to stop shipping to you and, more importantly, you do not want the product.  Ask FedEx if they have any policies that protect a consumer from receiving unsolicited/unwanted shipments and specifically what you should do the next time a package is left at your door.  I know that UPS has a policy for returning unwanted shipments by simply calling the carrier to "return to sender."  FedEx has not responded to my inquiries. 

I agree with your thoughts on receiving the product.  If you trash it, it still gives the appearance you "received and kept" their complimentary gift to you.  I would return it, but I would also pressure the shipper to return it at Evanger's cost. 
DonnaC

I would think there is a better chance of FTC involvement than BBB.  There is criteria that has to be met in order for FTC to take action.  However, this provides another avenue for pet owners to pursue.  It also gets the information filed with another Federal agency. The FTC has a secure online database for entry of consumer complaints.  IMO, the truth in advertising aspect is one that deserves consideration.  What claims are made in advertising about a specific product?    Obviously, they will not address individual consumer complaints, but like with Nutro, the more complaints filed, the more likely to catch their attention. 

-----

Also, look at how a PF company advertises their products; what words do they use to describe the product; how do they entice you to purchase?  Recently a member posted how they watched a PF company change their descriptions from “human grade to holistic to high quality” over the last year.  There's a reason for that change.  All one has to do is look at a company's print ads, TV ads, in-store advertising, package labeling, websites, etc.  It's a matter of holding them accountable for what they advertise.

Good ideas, on FTC. I might also suggest a certified letter requesting Evanger's send you
no further free food of any kind at any time because based on your consumer experience
with the product and test results from an independent laboratory, you do not wish to use
the product, and furnish a copy to Fed Ex, FTC, BBB, or any other interested party. That way
you give a drop-dead date to Evanger's, after which hopefully it becomes their loss on the returns.

One has to presume the FDA emergency operating permit action has caused a perceptible loss of business,
as it has with other food products. You'd think clearing that would be the company's first concern, especially
as bacterial contamination is so prominant in the food news lately. Then
perhaps treating customer issues more carefully would improve their business also.

leslie when you see your Fedex delivery guy can't you ask him how to have a request on file that a signature is required before leaving any package or envelope at your home? That way like UPS they would try to deliver it again and once you saw it was from Evangers you could refuse it and it would be returned to them at their expense? Why should you have to pay to return something you never requested or wanted in the first place?

Maybe they are sending you free food as an appeasement of some sort. Like if we send her food then we can say we compensated her for any of her troubles? Stinks to me if thats what they are doing in sending you this food.