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Author Topic: Your Purchase Information  (Read 4635 times)
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pchurchill9
Newbie
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Posts: 1


« on: April 12, 2007, 02:30:12 PM »

Hello!

I am involved with the pet food recall and I have begun collecting documentation regarding my pet's food consumption.

Two of the major nation-wide pet store chains (PetSmart [www.petsmart.com] and PETCO [www.petco.com]) may have information that can help victims of the food recall obtain purchase history data.

If you shop at either PetSmart or PETCO and use one of those "frequent shopper cards" (PetSmart is "PetPerks" and PETCO is "PALS"), your purchases related to recall may have been tracked and the information can be returned to you upon request.

PetSmart
Customer Support: (888) 839-9638
Email Address: PetPerks-SSG@SSG.petsmart.com
 --> send your name, address, phone number and your PetPerks number to request your purchase history information.

PETCO
Customer Support: (888) 824-PALS(7257)
No Email
--> Call the Customer Support line and they will fax you a release form to officially request your purchase history information.

For people impacted by the food recall, the purchase history information is very important. The dates, quantities, and types of food purchased can provide information that may be helpful.

Best wishes!
P-
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nofloyd
Newbie
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Posts: 4


« Reply #1 on: April 18, 2007, 06:58:23 AM »

I contacted PetSmart a few weeks ago hoping they could give me a purchase history based on the pet perks card. They were fabulous, later that same day, I got back a spreadsheet of not all my purchases as I expected, but a customized spreadsheet of all the food I purchased since Dec. that was recalled.  [5 pages]

And after the more recent round of recalls I asked for a new list and again got a beautiful spreadsheet, now 8 pages, back to Nov. I've sent it along to Crawford & Co. I'm hoping that will do in lieu of original receipts.   
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