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Author Topic: Your Guide 2 Reporting Food/Drug Problems 2 FDA 2009  (Read 2974 times)
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3catkidneyfailure
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« on: August 08, 2009, 09:23:11 AM »

There is much changing on the FDA website. So here's new consumers guide to making your complaints count
by reporing your consumer complaints.

For pet food, the advice from FDA is call consumer complaint coordinators
For pet drugs, call the CVM

http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm095859.htm

...
Tips for Reporting
1. Report what happened as soon as possible after you discover a problem. Be prepared with the following information:

names, addresses, and phone numbers of people affected
your name, postal and e-mail address, and phone number
name, address, and phone number of doctor or hospital if emergency treatment was provided
product codes or identifying marks on the label or container
name and address of store where product was bought and date of purchase
name and address of company on the product label

2. Do not discard the product packaging and labeling. They provide codes, numbers, and dates
that will help FDA trace the product back to the plant.

3. In addition to reporting to FDA, the agency recommends reporting the problem to the manufacturer and
to the store where the product was purchased.

4. When in doubt about how to report a problem, call your local FDA Consumer Complaint Coordinator.

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Quick-Reference Chart for Reporting Problems to FDA
 
Type of Problem Type of Product Report to
emergency (serious, life-threatening event)
 FDA-regulated products (human drugs, animal drugs, medical devices, biological products, foods, dietary supplements, cosmetics, radiation-emitting electronic products)
 FDA's 24-hour emergency line at 301-443-1240 or
FDA Consumer Complaint Coordinator in your geographic area.
Also contact your health care professional for medical advice.
 
serious adverse event (side effect)
product quality problem (such as a medication having a suspicious odor)
product use error (such as mixing up products with similar drug names or packaging)
 human health care products:

human drugs
medical devices
blood products and other biologics (except vaccines)
dietary supplements
infant formulas
medical foods such as nutritional supplements
 MedWatch, or call 1-800-332-1088 to request reporting form or
FDA Consumer Complaint Coordinator in your geographic area.
Also contact your health care professional for medical advice.
 
food-related non-emergency (such as allergic reaction to a product with no allergens listed
in ingredients; a non-life-threatening foodborne illness)
 food products (except meat, poultry, and frozen, dried and liquid eggs)
 FDA Consumer Complaint Coordinator in your geographic area.
If problem involves meat, poultry, or frozen, dried or liquid eggs, call USDA hotline at 1-800-535-4555.
 
illness or injury related to a vaccine
 human vaccines
 Vaccine Adverse Event Reporting System (VAERS), or call 1-800-822-7967 to request reporting form.
Also contact your health care professional for medical advice.
 
blood transfusion-related fatality
 blood products
 See Notification Process for Transfusion-Related Fatalities, or call 301-827-6220 or e-mail fatalities2@fda.hhs.gov.
 
clinical trials complaint
 clinical trials
 See Good Clinical Practice in FDA-Regulated Clinical Trials
 
cosmetic problem
 novelty makeup
face paint
other cosmetics
 MedWatch, or call 1-800-332-1088 to request reporting form or
FDA Consumer Complaint Coordinator in your geographic area.
 
product sold online (such as product you suspect is being illegally sold or promoted on Web)
 FDA-regulated products sold online (human drugs, animal drugs, medical devices, biological products, foods, dietary supplements, cosmetics, radiation-emitting electronic products)
 See Reporting Unlawful Sales of Products on the Internet
To report e-mail promoting medical products that you think might be illegal, forward email to webcomplaints@ora.fda.gov.
 
animal food problem
 pet food
animal feed
 FDA Consumer Complaint Coordinator in your geographic area.
 
animal drug or device problem
 veterinary drugs or devices
 FDA's Center for Veterinary Medicine at 1-888-FDA-VETS (1-888-332-8387) or at CVM.
 

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Types of Problems FDA Doesn't Handle
Contact the agencies listed to report or complain about the following problem areas. See your local phone directory for phone numbers not provided here.

restaurant food and sanitation—local or state health departments (check blue pages of your local phone book or find your state health department at www.cdc.gov/mmwr/international/relres.html)
unsolicited products in the mail—U.S. Postal Service at www.usps.gov
accidental poisonings—Poison Help at 1-800-222-1222 or local hospital
pesticides or air and water pollution—U.S. Environmental Protection Agency at www.epa.gov/tips/
hazardous household products (including toys, appliances, and chemicals)—U.S. Consumer Product Safety Commission hotline at 1-800-638-2772 or see www.cpsc.gov/talk.html
alcoholic beverages—Bureau of Alcohol, Tobacco, Firearms and Explosives at www.atf.gov/contact/hotlines.htm
drug abuse and controlled substances—U.S. Drug Enforcement Administration at www.usdoj.gov/dea/contactinfo.htm
hazardous chemicals in the workplace—U.S. Department of Labor's Occupational Safety and Health Administration at www.osha.gov/html/Feed_Back.html
warranties—Federal Trade Commission helpline at 1-877-FTC-HELP (1-877-382-4357) or TTY 1-866-653-4261 or see www.ftc.gov/ftc/contact.shtm
dispensing and sales practices of pharmacies—state board of pharmacy (available at National Association of Boards of Pharmacy at www.nabp.net)
medical practice—state certification board (check blue pages of your local phone book)
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This article appears on FDA's Consumer Updates page, which features the latest on all FDA-regulated products.

 

Updated: March 3, 2009
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catbird
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« Reply #1 on: August 08, 2009, 10:43:25 AM »

3cat, thanks for posting this.  I am going to sticky the topic to the top of the board, so that people can find it quickly when needed.
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The problem with cats is that they get the exact same look on their face whether they see a moth or an axe-murderer--Paula Poundstone
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