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Author Topic: Why We Keep Getting Beat by the Industries  (Read 1412 times)
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kaffe
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« Reply #30 on: May 27, 2008, 02:42:37 AM »

Karen I 2nd and 3rd that. WHEN do we start the pet food company of our own? I'm In and Karen's in - are we SERIOUS about this? We can start by seeing who lives in the same state and close enough to each other to set-up a time to all talk and lay out plans and then take it from there???

I know Kaffe wants too  Smiley  Smiley

She would have my full support.  Dunno if she is in WA state (I know many of us are).

he he he he

I'm in Oregon... not far from you guys.

If we start, we should start small.... and not centralized in the beginning... I'm thinkong more on the lines of real home-made petfood made in home kitchens b several of us in various states - using common recipes and suppliers and preparation methods... that kind of thing.  The if it "catches," we can be ambitious and buy a plant  Cheesy Cheesy Cheesy
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karvskitties
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« Reply #31 on: May 27, 2008, 03:30:44 AM »

Karen I 2nd and 3rd that. WHEN do we start the pet food company of our own? I'm In and Karen's in - are we SERIOUS about this? We can start by seeing who lives in the same state and close enough to each other to set-up a time to all talk and lay out plans and then take it from there???

I know Kaffe wants too  Smiley  Smiley

She would have my full support.  Dunno if she is in WA state (I know many of us are).

he he he he

I'm in Oregon... not far from you guys.

If we start, we should start small.... and not centralized in the beginning... I'm thinkong more on the lines of real home-made petfood made in home kitchens b several of us in various states - using common recipes and suppliers and preparation methods... that kind of thing.  The if it "catches," we can be ambitious and buy a plant  Cheesy Cheesy Cheesy

Sorta along the lines I was thinking of - KLONDIKE - YOU LISTENING?  Grin  Grin

Since I'm just startin, would take me awhile to build up.  But would be willing to buy food.  Most interested in your latest recipe iwth the peas, kdiney beans in the Kaffe cooks CRF thread (think that would be good for other kitties too).

Been doing my research, but so MANY DIFFERENT RECIPES, and SO MANY DIFFERENT WHAT SUPPLEMENTS DO WE USE - is driving me a little bonkers (I'm sure you can rerlate).
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Carol
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« Reply #32 on: May 28, 2008, 05:01:01 AM »

Jessiesgirl, I would be curious to know what P&G's policy was during the recalls.....were they reimbursing people for vet bills? And I think pets being labeled as property is even questionable, if my bike was stolen, I would get more back on that if I filed a claim than what my cat was worth.  And even if pets are labeled as property under the law, are pet food companies forced to follow that or perhaps because they make billions off of these so-called $65.00 bundles of fur, and when they are involved in poisoning, sickening and killing thousands of pets, they could do the right thing and treat the pet parents with respect and pay the vet bills that they caused, pay the time off work that they caused, pay for pain and suffering that they caused?   Or better yet, make pet food that doesnt contain garbage that make pets sick.  Whatever happened to doing the right thing.  There definately is an inequity in the law, the PFC's make billions but yet the "property" they are feeding is worth nothing?  I hope the Florida lawsuit that is pending will help reverse some of this.   Even worse to me, is that many of these companies had fair warning that something was happening long before March 16th, I find it hard to believe I was the only pet parent calling the PFC and reporting something suspicious with the food coinciding with my kitty's illness.  I thought it was the food, so much so, that I was even contacting various universities, along with the PFC, to see if they could test our food.  That was in Dec 2006, Jan 2007.  I think there is a big difference between following the law or hiding behind it when it fits their agenda.   

OMG Shocked---Sandi K---can you imagine IF someone had been willing to take and test your food?Huh Or at least take you seriously???  And you did not get the "food is safe" cwap that we still are hearing?Huh  Does anybody else feel the outrage I do after reading this from Sandi K?----She tried to get help in December ----I hope these places she contacted know that they had the opportunity to help "out" this horrible poisoning months before it was detected....all I can say about that right now.... Angry
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Sandi K
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« Reply #33 on: May 28, 2008, 07:20:16 AM »

Carol, well I had also contacted the PFC at the same time in Dec 2006 and sent off samples to them in Jan 2007 and yep, did get the food is fine "cwap" from them.  We had also requested copies of the lab reports to prove they tested it, never got those either......One of the universities said they would test it but only as part of a class for their students which wouldnt begin until months later, too late by then.  Another said they would prefer a diagnosis in our cat before they would test so they could know where to begin, well that wasnt possible because at that time, no one knew what was wrong with her.  Another univ said they would test it but only for bacteria, they didnt have the equipment for toxin testing....I had thought about letting them know later that she died and that her brand food was officially recalled on April 12th 2007, but then thought what was the point.  Perhaps some of them looked back when they heard about the recalls and remembered our request, I dont know.   

By the way, the food she was eating was Nutro Max Cat California Chicken Supreme.  I also called them first in Dec just to ask if they had had any formula changes.  They said no so I went on my not-so-merry way trying to figure out why she was acting funny about her food and getting sick.... 
« Last Edit: May 28, 2008, 08:16:37 AM by Sandi K » Logged
JJ
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« Reply #34 on: May 28, 2008, 07:38:54 PM »

SandiK as far as the Nutro Ultra Holistic for dogs that's what I had been feeding from March of 2006 thru Aug. of 2006. Stopped because of the runny stools, throwing up yellowish bile and the grass eating as if something was upsetting her tummy. So would believe they changed the formula or ingredients sometime say July 2006 or even possibly earlier.

Carol-OMG-your exactly right in stating that they knew, THEY KNEW, months before and let this food continue to be sold and eaten by the dogs and cats all over and without a conscience at all.

Just confirms that my beloved Lady also was sickened and slowly poisoned as the toxics in the food (a brand made by Merrick but not the Merrick food) accumulated in her system slowly weakeaning her and eventually causing her to go way before her time. I am so darn frickin' p'od right now I could just spit.
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Sandi K
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« Reply #35 on: May 28, 2008, 08:04:59 PM »

Just confirms that my beloved Lady also was sickened and slowly poisoned as the toxics in the food (a brand made by Merrick but not the Merrick food) accumulated in her system slowly weakeaning her and eventually causing her to go way before her time. I am so darn frickin' p'od right now I could just spit.

JJ, Im right beside you just spitting away.  Im with you friend,  Wink
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Poco
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« Reply #36 on: May 28, 2008, 11:12:02 PM »

I didn't know you went thru that, too, Sandi.  That is so horrible to even hear about.   Sad  It makes it worse to think of time and lives wasted, I know.
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« Reply #37 on: May 29, 2008, 06:37:16 AM »


By the way, the food she was eating was Nutro Max Cat California Chicken Supreme.

Poor Kiki.  Cry Same thing Isis was eating.  Isis was luckier.  My cats also ate the dry Nutro.

Cameo started refusing the Cal Chicken and other Nutro canned foods around March 2006.  I thought it was just her.  Never dreamed there was anything wrong with the food.

BTW I still have a can in my "archives."
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« Reply #38 on: May 29, 2008, 07:06:10 AM »


I also called them first in Dec just to ask if they had had any formula changes.  They said no so I went on my not-so-merry way trying to figure out why she was acting funny about her food and getting sick.... 


You have to wonder just how many people went through this identical scenario.

The apparent lack of accountability in customer service with the PF companies is alarming.  Any responsible company that sells a product to consumers should have a customer service rep/group in place to handle questions and concerns from consumers, especially if the product can impact health.  Of critical importance is any issue/problem with the product.  There has to be a system of record keeping with contacts to the company that details potential problems.  Executives should be kept informed and aware of such information.  How else would they know if there is a problem or not and how would they deal with that problem if they did not have input from those who purchase the product.
Our first call to the pet food company was in January, 2007.  That was the first of many contacts. Each time we were told “no formula change” and “no other complaints.”   

I learned a valuable lesson - trust your dogs;  my dogs were telling me something with their symptoms.
Donna C
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Carol
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« Reply #39 on: May 29, 2008, 07:48:06 AM »


I also called them first in Dec just to ask if they had had any formula changes.  They said no so I went on my not-so-merry way trying to figure out why she was acting funny about her food and getting sick.... 


You have to wonder just how many people went through this identical scenario.

The apparent lack of accountability in customer service with the PF companies is alarming.  Any responsible company that sells a product to consumers should have a customer service rep/group in place to handle questions and concerns from consumers, especially if the product can impact health.  Of critical importance is any issue/problem with the product.  There has to be a system of record keeping with contacts to the company that details potential problems.  Executives should be kept informed and aware of such information.  How else would they know if there is a problem or not and how would they deal with that problem if they did not have input from those who purchase the product.
Our first call to the pet food company was in January, 2007.  That was the first of many contacts. Each time we were told “no formula change” and “no other complaints.”   

I learned a valuable lesson - trust your dogs;  my dogs were telling me something with their symptoms.
Donna C


Is it worth it to start a thread here at itchmo with people listing the dates they called or emailed, who they contacted, and their response as well as details of their cat or dog 's illness?  It probably would be very painful but if more people see how many tried to get some answers months before this was made public---just maybe this would be that wake up call that is needed to get those involved that did not use the recalled foods.....just a thought....we have to keep this in the news somehow ---otherwise it will be forgotten -except by us here! Sad
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Poco
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« Reply #40 on: May 29, 2008, 03:06:43 PM »

I can't think of any reason why that would be a bad idea.  Maybe if someone were involved in civil or criminal investigations over the delays they might not want to participate.  I don't know if anything like that is going on even, though.

People in the software business utilize really good tracking tools for logging and following up in customer complaints.  I don't see why that kind of tracking software couldn't be adopted by pet food companies.  Canz, a New Zealand company, I think, must be doing this.  I emailed them with a question and immediately got an auto response with a case number.  Then later I got a personal response.  Then I was able to update them using that number.

They were VERY nice and professional and organized.  I was really happy with that.
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« Reply #41 on: May 30, 2008, 06:42:45 AM »


Is it worth it to start a thread here at itchmo with people listing the dates they called or emailed, who they contacted, and their response as well as details of their cat or dog 's illness?  It probably would be very painful but if more people see how many tried to get some answers months before this was made public---just maybe this would be that wake up call that is needed to get those involved that did not use the recalled foods.....just a thought....we have to keep this in the news somehow ---otherwise it will be forgotten -except by us here! Sad

I think any information that continues to be revealed is beneficial to the cause. 

I would also hope it helps people to understand that this is not just an issue with Menu and ingredients from China.  Test results and pet illness has proven that.
Donna C
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trudy1
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« Reply #42 on: May 30, 2008, 04:19:48 PM »

I want to be in on helping make the pet food. But i'm in N.C. I still want to help.
Kaffe, when You said what about an expensive cat, like the Asheria died? Well, 2 of my show bengals cost a fortune.And then to show them cost a lot more. I
 wouldn't be saying this, but i did loose one of them to the food. The companies don't really care what price you paid, or what you put into an animal. Or how much you loved it.
« Last Edit: May 30, 2008, 04:21:47 PM by trudy1 » Logged
JessiesGirl
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« Reply #43 on: May 31, 2008, 07:00:17 PM »

Trudy, as much as I hate to admit it in a forum like this one, I worked for the liability claims handler for P&G when the pet food issue broke. I was not a claims handler--I was in sales. My boss had to cancel a meeting I had with prospects because he had to fly to Cincy to talk to P&G about how they were going to handle things the day before it all went public.

The problem is that pets are classified as 'property' under the law. Which limits one's recompense if that property is compromised. (Yes, that's how it is worded in claims). You may have a case if you have records showing what you paid for the animal, and perhaps if you have records regarding what you paid to show it, data regarding stud fees, etc. But it's a hard case.

I think, and I may be wrong as I was not actively involved, that this was a class action suit, meaning an average payout was determined and paid to all claimants. Is that consistent with your experience? I know there were discussions with P&G around overall business impact. I told my boss flat-out (and he was dog owner too) that if P&G killed my dog, they could bet their asses that I would NEVER buy another P&G product again in my life. I'd take whatever means were necessary to ensure that. Which would cost a lot more to them than whatever they felt they should pay for a pet. Not sure where that ended up as I was not part of the claims team. But I can assure you, my company made a lot of money from this CAT (our industry lingo for a catastrophe). Insurance carriers and claims handlers were the only ones who did.

Even though it is incredibly painful to the pet families, all liability cases are handled in the same manner, human or pet. A man who is steadily employed, killed or maimed in the prime of his life, gets a higher payout than a child or a woman st home with her kids, because there are external ways to quantify his worth. It's just sick, isn't it?   A dead claimant is worth less than a live but maimed claimant. It is really enough to make you vomit and then want to hurt someone. Welcome to the world of insurance claims. It's a mean, nasty place in many ways.

Even with Worker's Compensation--in many states, my leg is worth more than a laborer's leg if lost. Why? Because my weekly wage is higher. Yes, I can do my job with NO legs, and the laborer obviously can not, but I would be paid more in many states because I earn more, even though that loss of leg impacts my earning potential in less significant ways.

I don't even know where to start in an attempt to change the system. There are many, many flaws.  With human and animal loss.
« Last Edit: May 31, 2008, 07:06:01 PM by JessiesGirl » Logged
JustMe
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« Reply #44 on: May 31, 2008, 07:17:20 PM »

Trudy, as much as I hate to admit it in a forum like this one, I worked for the liability claims handler for P&G when the pet food issue broke. I was not a claims handler--I was in sales. My boss had to cancel a meeting I had with prospects because he had to fly to Cincy to talk to P&G about how they were going to handle things the day before it all went public.

The problem is that pets are classified as 'property' under the law. Which limits one's recompense if that property is compromised. (Yes, that's how it is worded in claims). You may have a case if you have records showing what you paid for the animal, and perhaps if you have records regarding what you paid to show it, data regarding stud fees, etc. But it's a hard case.

I think, and I may be wrong as I was not actively involved, that this was a class action suit, meaning an average payout was determined and paid to all claimants. Is that consistent with your experience? I know there were discussions with P&G around overall business impact. I told my boss flat-out (and he was dog owner too) that if P&G killed my dog, they could bet their asses that I would NEVER buy another P&G product again in my life. I'd take whatever means were necessary to ensure that. Which would cost a lot more to them than whatever they felt they should pay for a pet. Not sure where that ended up as I was not part of the claims team. But I can assure you, my company made a lot of money from this CAT (our industry lingo for a catastrophe). Insurance carriers and claims handlers were the only ones who did.

Even though it is incredibly painful to the pet families, all liability cases are handled in the same manner, human or pet. A man who is steadily employed, killed or maimed in the prime of his life, gets a higher payout than a child or a woman st home with her kids, because there are external ways to quantify his worth. It's just sick, isn't it?   A dead claimant is worth less than a live but maimed claimant. It is really enough to make you vomit and then want to hurt someone. Welcome to the world of insurance claims. It's a mean, nasty place in many ways.

Even with Worker's Compensation--in many states, my leg is worth more than a laborer's leg if lost. Why? Because my weekly wage is higher. Yes, I can do my job with NO legs, and the laborer obviously can not, but I would be paid more in many states because I earn more, even though that loss of leg impacts my earning potential in less significant ways.

I don't even know where to start in an attempt to change the system. There are many, many flaws.  With human and animal loss.

You seem to know a lot more than the average sales rep would know.  You sound like a claims adjustor yourself.
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Pet food posts are solely observations on my pets' reactions to the foods I feed them, not recommendations.
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