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Pet Food Info (Menu Foods, Iams, Purina, Hills, Ol'Roy, etc.) => News (Recall Related) => Topic started by: Auntie Crazy on August 17, 2009, 03:40:21 PM



Title: Taste of the Wild Dog Food Recall?
Post by: Auntie Crazy on August 17, 2009, 03:40:21 PM
It looks like there may be a recall underway that hasn't been announced yet. Both of these links are from a greyhound forum; I have not been able to confirm this information first hand, through TOTW or the FDA. Maybe some of the super-sleuths here can?

http://forum.greytalk.com/index.php?showtopic=236846 (http://forum.greytalk.com/index.php?showtopic=236846)
http://forum.greytalk.com/index.php?showtopic=236842 (http://forum.greytalk.com/index.php?showtopic=236842)



Title: Re: Taste of the Wild Dog Food Recall?
Post by: raggiesrule on August 17, 2009, 03:58:25 PM
Very concerning thread for those feeding this brand and not least because there are several different stories coming from the company according to what has been written on the grey forum - sounds oh so familiar - stay safe everyone and your precious furry ones.

Jo


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 17, 2009, 05:02:48 PM
There are a few things that bother me about this, one being that some people at that forum have received an e:mail from TOTW basically admitting a recall, so why dont they have anything at their website and why hasnt there been any FDA release about it? Are they trying to do a silent recall?  What about the other dogs out there that are eating this food and dont know about it?  

Another thing is that if you recall, my Sophers had been having diahrrea that came out of nowhere for about 3 weeks and we finally got it to stop pretty much immediately...when we removed the TOTW dry food she was eating.  Now, of course, it might be a total coincidence but Im not sure.  Has anyone else that is feeding TOTW dry cat food noticed any problems at all with their kitties?  Sophers was not on any rotation diet so might have been eating more of it than some other kitties here...I dont know.  I dont like freaking out about stuff but at the same time, we cant just bury our heads in the sand anymore when these things happen.  The bag she was on is dated 02-May-10.  

Forgot to add, thank you to AC for finding this. Thank god we have Itchmo and its members keeping their eyes and ears open for our pets


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Snake_Lady on August 17, 2009, 05:55:55 PM
 Has anyone else that is feeding TOTW dry cat food noticed any problems at all with their kitties?  Sophers was not on any rotation diet so might have been eating more of it than some other kitties here...I dont know.  I dont like freaking out about stuff but at the same time, we cant just bury our heads in the sand anymore when these things happen.  The bag she was on is dated 02-May-10.  

I've been feeding TOTW to my cats since Dec. 2008 with no problems. Well, to be precise, one cat will develop diarrhea on ANY grain free ( tried Core and TOTW) if fed it 100%. He gets fed a mix of TOTW, Core and a mystery brand (it varies, based on what is on sale...but it is one with grain in it ) and has no problems.

My kittens are on TOTW, Wellness Core and Wellness Kitten. Again, no issues.

But, I do stress, I do NOT feed 100% TOTW, I feed it in amongst 1 or 2 other foods.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 17, 2009, 06:12:58 PM
Thanks for that info Snake Lady  how I wish I could get my Sophers to eat a rotation diet...sigh....she says no, plain and simple. 


Title: Re: Taste of the Wild Dog Food Recall?
Post by: petslave on August 17, 2009, 07:13:20 PM
SandiK, did you see this Susan Thixton article?  Mentions a cat in AK on TOTW that got sick:

http://itchmoforums.com/your-problems-with-pet-food/diamond-natural-cat-food-t8894.0.html;msg132873#msg132873


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Auntie Crazy on August 17, 2009, 07:27:04 PM
Yikes! Multiple issues with multiple Diamond products, including Taste of the Wild? And cases of food destroyed? That's pretty bothersome to me!

If the food is "bad" enough to destroy, the problem is "bad" enough for the public to be informed. I hate to go all paranoid, but I can't imagine a single reason a company would deliberately destroy it's own product unless it was to hide something.

Somebody, please tell me there's another possibility!


Title: Re: Taste of the Wild Dog Food Recall?
Post by: lesliek on August 17, 2009, 07:30:35 PM
To prevent us or members of other pet websites from getting it & having it tested most likely.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Auntie Crazy on August 17, 2009, 07:39:14 PM
But surely, SURELY, in this age of twitter-mania, they've got to recognize if one of us knows something, we ALL know. Trying to hide a potentially deadly screw-up, in this manner, well, it's tantamount to screaming their guilt from a roof-top; it's darn close to business suicide.

I am aghast. There's just no other word for it.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: menusux on August 17, 2009, 08:00:31 PM
This looks to be a "silent recall", as the NV was:

http://www.naturesvariety.com/news/29

http://www.naturesvariety.com/news/28

Raw

http://www.naturesvariety.com/news/2

Dog dry food

http://www.naturesvariety.com/news/28

Cat dry food

There's nothing about it anywhere but here and the Greyhound forums.  Diamond has no plants in Galveston that they admit to on their website:

http://www.diamondpet.com/faq/#173

"We have three plants, all located in the United States. Our original plant and home of Diamond Pet Foods headquarters is located in central Missouri. The other two plants are located in northern California and South Carolina."

They're at Gaston, SC, Meta, MO, and Lathrop, CA.

http://www.thestate.com/business/story/857489.html

The State July 9, 2009

"Diamond Pet Foods is spending $3.8 million to expand its Gaston plant.

"Diamond Pet Food’s two other facilities, in Missouri and California, are operating at capacity, so the company decided to expand in South Carolina, he said.

"The company has increased testing for incoming corn, and it checks outgoing batches, too.

"And, it has created new products, including “Taste of the Wild.” That product does not include grains and is made of exotic meats such as bison and quail."

In bringing up the fact that at the time of the 2007 recalls, Diamond's canned foods were being produced by American Nutrition, we need to remember that NB was dealing with them for their canned products also (I see we have a new report of plastic found in NB canned); they still use ANI for their canned and Diamond for their dry, last I heard.

Re: the Greyhound forums saying there was a problem in the Galveston plant--could the poster meant Gaston, where the expansion is going on?


Title: Re: Taste of the Wild Dog Food Recall?
Post by: menusux on August 17, 2009, 08:09:54 PM
Uh-Huh!

http://forum.greytalk.com/index.php?showtopic=236846&view=findpost&p=4165926

Here's the email I just received. It's not Galveston but GASTON, SC.

"Only the Pacific Stream with the best before date of 01 July 2010 (made in Gaston, SC) was pulled from retailers.  The moisture was very low on this batch and we have received reports of feed refusal. The decision was made to pull it from retailers to avoid more customers having trouble with feed refusal. One or two people called about digestive upset so there was a concern that possibly another protein source was introduced into the food. There is not anything poisonous or dangerous in the food. It will not hurt your dogs. I have spoken with many people who are feeding this batch without any issues at all.

"This is not a recall, simply a voluntary callback of the food from retailers that had this particular batch."

(Where have we heard that before?  ::) )

It looks like only the Pacific Stream TOTW for dogs made at the Gaston, SC plant is the issue.  As of now, the post at the greyhound forum is less than 30 minutes old--poster indicates the e-mail with this information was just received.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Auntie Crazy on August 17, 2009, 08:24:22 PM
"This is not a recall, simply a voluntary callback of the food from retailers that had this particular batch."

Oh, I'm sorry, it's a "callback"! Well, of course, nothing to worry about here!  *gag*

And two problems, not one, with the second unconfirmed and unidentified? Where are their QC folks?

Beyond frustrating.

I am removing the And if, "There is not anything poisonous or dangerous in the food.", then why are cases of it being destroyed? remark because the Truth about Pet Food article references Chicken Soup (not TOTW) as the food the shop owner was told to destroy.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: menusux on August 17, 2009, 08:52:59 PM
http://www.diamondpet.com/promotions/5/

Committed to quality and safety
141 Ingredient Tests.
10 Final Product Checks.
Zero Compromises.


"This is our slogan for quality and consistency, but what does this really mean to you and your pet?

"Our ingredients and finished products undergo an extensive evaluation prior to leaving our facility as a bag of pet food. State of the art laboratories that make use of the newest technology for product analysis help us deliver quality to you in each and every bag.


"Each incoming ingredient has a list of specifications that it must meet. These ingredients are inspected as the truck comes into our facility. Depending on the ingredient, the specific tests that it undergoes will vary. However, all ingredients are inspected for smell, color, texture and purity. Most ingredients are also tested in a near infrared unit for nutrient content. This NIR measures levels of protein, fat, fiber, ash and moisture. The nutrient content is very important to ensure that the ingredients going into the recipe are of the utmost quality and provide the required nutrition to your pet.

"Some examples of tests that are run on specific ingredients include:
•    Peroxide level on fats, oils and protein meals
•    Aflatoxin test on corn, millet, rice
•    Vomitoxin test on wheat, barley
•    Fumonisin test on corn
•    General toxicity screening (Toxi-Screen) – detects harmful levels of any toxins present in the ingredient or finished product

"Samples are collected with a robotic arm, eliminating human influence from the sampling process.

"Although we thoroughly check each incoming ingredient, we don’t stop there. Computers are used to batch each recipe and alarms sound if there is any deviation from the precise recipe.

"Finished product testing is the final critical step in ensuring that the food that you feed to your pet is the best available. Samples are taken throughout the process and tested for level of cook (determined by appearance of the kibble and bushel weight), nutrient content (using the NIR technology), aflatoxin, and bacterial contamination. In addition, we use a special Toxi-screen test that checks finished product samples for any type of toxic contamination. The sealed bags pass through a metal detector prior to being stacked on a pallet. Because the system is automated and cameras are installed throughout the manufacturing facility, we can be confident that the food in each bag has been properly handled throughout the process.

"Once the product leaves our facility, unique identifiers enable us to track each batch of food through the marketplace. Production codes are used on every bag of food and are unique for the product, the plant where it was manufactured, the line on which it was manufactured, the operator who was in charge, and the time the food was put into the bag. The expiration date is another important part of this code. Tags are placed onto the pallets and scanned when the food is loaded onto a truck to be delivered to one of our distributors. Based on the information on the tag, we are able to track which batches went to which distributors. Many of our processes are based off the written protocols used in human grade facilities.  When our facilities are audited for quality and safety, the audit is the same as one that would be done in a human grade facility.  Although pet foods are not considered to be human grade, we hold ourselves to the standards as if they were".

So with all of these things supposedly going on there, how does this happen with the TOTW Salmon, how is it that you aren't sure whether the protein source of it is salmon or not?  Further, let's not forget about the melamine in 2007 and the aflatoxin in 2005.

"Many of our processes are based off the written protocols used in human grade facilities.  When our facilities are audited for quality and safety, the audit is the same as one that would be done in a human grade facility.  Although pet foods are not considered to be human grade, we hold ourselves to the standards as if they were."

Let's see--the peanut plants had protocols too, and they were "audited" for quality and safety too--there were a lot of salmonella contaminated foods which were recalled from those "audited" human grade plants..... >:(

"Computers are used to batch each recipe and alarms sound if there is any deviation from the precise recipe."

Was it on vacation when the possible change of protein source occurred?  ::)


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 17, 2009, 08:58:18 PM
Oh silly Auntie Crazy, dont ya know, its a voluntary "callback", that makes it even better...  ::)  

OK so now its a moisture issue and a couple of people called and reported digestive upset so they somehow gleened from that possibly another protein source was introduced into the food?  Huh?  

All I can say to Diamond is, dont people have the right to know when something is wrong or different with your food that could be causing digestive upset and food refusal in their dogs?  For cripes sake, I think about all the people out there that are wondering what is wrong with their dog, is their dog sick, oh maybe we should take it to the vet and then the vet not knowing what is wrong.  This is outrageous that pet food companies are allowed to do this.  And what about dogs with other illnesses that digestive upset could be dangerous to such as IBD?  Depending on the degree and how long I consider digestive upset to be considered "sick" so how they can say it wont make your dogs sick is nuts to me.  And what about people that have maybe bought several bags all at once which I do, they will be using this food for a long time potentially without knowing there is a problem....aaargh!


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 17, 2009, 09:25:13 PM
Oh and by the way, this does it for me with Diamond food, no more for my Sophers.  If I cant trust that a pet food company will tell me or the public when they know there is something different or wrong with their food and let me be the judge whether my pet can tolerate the problem, they are not on my list of foods to use anymore.   Its a sneaky way of doing business in my opinion.  Done, zip, adios, ciao, mahalo, au revoir, sayonara....you get my drift.   :P


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Carol on August 18, 2009, 03:59:39 AM
Voluntary call back = recall in my eyes.... >:(




Title: Re: Taste of the Wild Dog Food Recall?
Post by: August on August 18, 2009, 04:08:57 AM
HHHHHHHHHHHHHHhhhhhhhhhhhhhhhhhhhhhhhhhhh.    :-X

We've been eating TOTW Cat for....jeez, how long now?  A number of months.  We rotate with about 4 other grain-free though.

We haven't been having any issues.

 :(


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Carol on August 18, 2009, 04:22:28 AM
I just called Tractor Supply near me and was told he was told to pull just one date of the Pacific Stream off the shelf without a reason... I believe he said Jul 10  but I do not know if he meant the year 10 or the date 10 as I have read Jul 01 elsewhere....

(where is the hitting the head icon?--you know--doh---)


Title: Re: Taste of the Wild Dog Food Recall?
Post by: 5CatMom on August 18, 2009, 04:35:03 AM
Was the food manufactured in the same SC plant that had the aflatoxin recall?

If I recall, Diamond had a protocol for aflatoxin testing, but they weren't following it.  The result was aflatoxin contaminated food that killed 100's.    

"Diamond denies any wrongdoing and contends that they have not violated any laws."

http://www.consumeraffairs.com/news04/2008/01/pet_food_recalls86.html#ixzz0OXM8t60a


Title: Re: Taste of the Wild Dog Food Recall?
Post by: lesliek on August 18, 2009, 04:36:47 AM
Well looks like another bites the dust. The list of ok companies keeps shrinking.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: 5CatMom on August 18, 2009, 04:39:19 AM
Well looks like another bites the dust. The list of ok companies keeps shrinking.

No kidding.  What else does that SC plant make?  Do they contract manufacture for other brands?

5CM 


Title: Re: Taste of the Wild Dog Food Recall?
Post by: 5CatMom on August 18, 2009, 05:39:18 AM
Uh-Huh!

http://forum.greytalk.com/index.php?showtopic=236846&view=findpost&p=4165926

Here's the email I just received. It's not Galveston but GASTON, SC.

"Only the Pacific Stream with the best before date of 01 July 2010 (made in Gaston, SC) was pulled from retailers.  The moisture was very low on this batch and we have received reports of feed refusal. The decision was made to pull it from retailers to avoid more customers having trouble with feed refusal. One or two people called about digestive upset so there was a concern that possibly another protein source was introduced into the food. There is not anything poisonous or dangerous in the food. It will not hurt your dogs. I have spoken with many people who are feeding this batch without any issues at all.

"This is not a recall, simply a voluntary callback of the food from retailers that had this particular batch."

(Where have we heard that before?  ::) )

It looks like only the Pacific Stream TOTW for dogs made at the Gaston, SC plant is the issue.  As of now, the post at the greyhound forum is less than 30 minutes old--poster indicates the e-mail with this information was just received.

Tks for posting.  The greyhound gang does good work.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: bug on August 18, 2009, 06:25:53 AM
Is it just me or is there a discrepancy/problem with some of the information in Susan Thixton's article (link provided earlier in this post) where they were attributing the problem with the canned food to Diamond manufacturing? Doesn't Diamond only manufacture dry foods? Isn't ANI the manufacturer of their wet foods? Am I missing information about the company?


Title: Re: Taste of the Wild Dog Food Recall?
Post by: petslave on August 18, 2009, 07:01:15 AM
Yes bug, it is confusing.  We were talking about that in the other thread.  The canned food is not made by Diamond, it's made by ANI.  I wish she would clarify that if she posts again on the problem.  Still, good to know if there might be another problem with the canned food.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: wicked fate on August 18, 2009, 07:27:46 AM
I've had Kallisto on TOTW Salmon and Venison Dry now for about a month, and nothing out of the ordinary at all. Not even a hint of stomach upset or food refusal. I've been mixing it though with NB Duck & Green Pea.

Now I question about keeping it in the rotation. I have a hard time believing this is specific to one product...


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 18, 2009, 07:32:48 AM
I would say the discrepancy/problem doesnt lie in Susan Thixtons article, she is just reporting what she is being told by many different sources, pet food store owners, a lady who had many cats get sick on Diamond food, etc.  Doesnt the discrepancy/problem lie with Diamond not putting out info so that people know whats going on?  There is a pet food store owner who said Diamond came and got Chicken Soup food from their store after reports of problems with dogs eating it ,there is a dog forum group who is receiving e:mails from Diamond about TOTW food being called back...We dont know if that Pacific Stream food is wet or dry food, they make both kinds in that flavor...so why is it up to Susan Thixton or a dog forum to have to be finding this info out, why arent we asking that question of Diamond?  This is what happens when pet food comanies dont give info to the public and I hope people put that responsibility back on the pet food company. And somehow if its wet food made by ANI, that is supposed to clear Diamond of any responsibility?  Its their name on the label, why dont they have responsibility for the food they put out on shelves regardless of who their canning facility is?

With the Pacific Stream dog food issue, to me, it goes back to the company knows there is a problem but they arent putting anything out other than private e:mails to people that inquire and to distributors and maybe a few store owners.  Its a problem bad enough that they are removing food from shelves, thats what I dont like.  I always look at reports of problems from other pet owners, like in the Orijen, or Nutro or with this.  I look at how the company is handling a food problem and how they treat the owners.  If they arent treating them very well, I say, hmmm, they could do that to me too and that is what makes me decide to do business or not do business with them any longer.  If it can happen to others, it can happen to you too, maybe in a different scenario but it will happen again until these companies get it that they cant do business like that any longer.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: menusux on August 18, 2009, 07:39:28 AM
Was the food manufactured in the same SC plant that had the aflatoxin recall?

If I recall, Diamond had a protocol for aflatoxin testing, but they weren't following it.  The result was aflatoxin contaminated food that killed 100's.    

"Diamond denies any wrongdoing and contends that they have not violated any laws."

http://www.consumeraffairs.com/news04/2008/01/pet_food_recalls86.html#ixzz0OXM8t60a

Another Uh-Huh!

http://www.fda.gov/Safety/Recalls/ArchiveRecalls/2005/ucm111929.htm

Diamond Pet Food Recalled Due to Aflatoxin


FOR IMMEDIATE RELEASE -- December 20, 2005 -- Diamond Pet Food has discovered aflatoxin in a product manufactured at our facility in Gaston, South Carolina. Aflatoxin is a naturally occurring toxic chemical by-product from the growth of the fungus Aspergillus flavus, on corn and other crops.

Out of an abundance of caution, we have notified our distributors and recommended they hold the sale of all Diamond Pet Food products formulated with corn that were produced out of our Gaston facility (see complete list below). Please note that products manufactured at our facilities in Meta, Missouri and Lathrop, California are not affected.

States serviced by our Gaston facility include Alabama, Connecticut, Delaware, Florida, Georgia, Kentucky (eastern), Maine, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, West Virginia, Vermont, and Virginia.

So it looks like if you're in the states above, you may have some of the bad TOTW.

For the record, NB was using Diamond for their dry at the time of the recall, and ANI for their canned.  Here's the USA Today link re: Diamond and NB dry:

http://www.usatoday.com/money/industries/2007-04-17-premium-pet-food-recalled_N.htm

Natural Balance pet food recalled

http://en.wikipedia.org/wiki/Natural_Balance_Pet_Foods

Natural Balance Wikipedia page

http://www.pr.com/press-release/37232

ANI also produced some of the NB treats--recall information for them (melamine) at link above.

At the time of the recall, NB spoke about discontinuing their relationship with ANI because the "rice protein concentrate" was added to some of their products ANI produced without the knowledge and consent of NB.  AFAIK, NB is still using ANI for their canned foods and Diamond for their dry.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: bug on August 18, 2009, 07:43:28 AM
I would say the discrepancy/problem doesnt lie in Susan Thixtons article, she is just reporting what she is being told by many different sources, pet food store owners, a lady who had many cats get sick on Diamond food, etc.  Doesnt the discrepancy/problem lie with Diamond not putting out info so that people know whats going on?  There is a pet food store owner who said Diamond came and got Chicken Soup food from their store after reports of problems with dogs eating it ,there is a dog forum group who is receiving e:mails from Diamond about TOTW food being called back...We dont know if that Pacific Stream food is wet or dry food, they make both kinds in that flavor...so why is it up to Susan Thixton or a dog forum to have to be finding this info out, why arent we asking that question of Diamond?  This is what happens when pet food comanies dont give info to the public and I hope people put that responsibility back on the pet food company. And somehow if its wet food made by ANI, that is supposed to clear Diamond of any responsibility?  Its their name on the label, why dont they have responsibility for the food they put out on shelves regardless of who their canning facility is?

With the Pacific Stream dog food issue, to me, it goes back to the company knows there is a problem but they arent putting anything out other than private e:mails to people that inquire and to distributors and maybe a few store owners.  Its a problem bad enough that they are removing food from shelves, thats what I dont like.  

I'm not suggesting that Susan is to blame for the discrepancy. She is just reporting what she knows. I just noticed that they were talking about a wet food, and Diamond's plant only makes dry, so if there's something going on with TOTW or any of the dry food, it should have nothing to do with the wet, which is made at a completely different plant.

Yes, Diamond is responsible for any of their product, but we don't know if there is a problem with Diamond and its ingredients or ANI and its processes and procedures. We just can't say that because there's something wrong with the kibble, there would be a link to what's wrong with the wet food. The ingredients used may not be the same or even come from the same place.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 18, 2009, 07:51:10 AM
I guess Im confused, we know there is a problem with the TOTW dog food Pacific Stream..which this thread is about.  People are receiving e:mails from Diamond stating there is a problem.... :-\  I dont know whether its the wet food or the dry food...but it was started by Diamond...


Title: Re: Taste of the Wild Dog Food Recall?
Post by: menusux on August 18, 2009, 07:59:13 AM
Sandi,

Diamond produces dry food only, its own and for others.  Their wet food was being made by American Nutrition at the time of the recalls:

http://www.fda.gov/Safety/Recalls/ArchiveRecalls/2007/ucm112181.htm

"FOR IMMEDIATE RELEASE -- Meta, MO -- April 26, 2007 -- Because of the canned pet food recall initiated today by American Nutrition Inc., Diamond Pet Foods has announced it is withdrawing a limited number of canned products manufactured by American Nutrition. This action is limited to three specific canned products: Diamond Lamb & Rice Formula for Dogs 13 oz. cans, Chicken Soup for the Pet Lover's Soul Kitten Formula 5.5 oz. cans, and Chicken Soup for the Pet Lover's Soul Puppy Formula 13 oz. cans.

"Diamond Pet Foods is taking this voluntary action after learning the Food and Drug Administration (FDA) confirmed rice protein concentrate used by American Nutrition contained melamine, a substance not approved for use in food.

"No other Diamond brand or Chicken Soup brand canned or dry pet food formulas are affected by the American Nutrition recall.

"Diamond Pet Foods has not received any indication of quality or safety issues, including pet illness, with the three withdrawn products. However, because American Nutrition informed the company that these three specific products may include rice protein concentrate, Diamond Pet Foods felt this action was necessary for the protection of its customers and their pets.

"It should be noted that the products being withdrawn were not formulated or labeled to contain rice protein concentrate. While the FDA is investigating this, current information indicates this error is a result of a manufacturing deviation by American Nutrition."

So their canned is either still produced by ANI or someone else.  The 3 Diamond plants are dry foods only.  If the problem is still being described as a Gaston, SC one only, then it's the dry version of the food.  ANI's plant is in Utah:

http://www.anibrands.com/contact.htm

American Nutrition Inc
PO Box 1405
Ogden, UT 84402


Title: Re: Taste of the Wild Dog Food Recall?
Post by: 5CatMom on August 18, 2009, 08:46:16 AM
Luc Barked: Mon Aug 17, '09 8:40am PST  
  
"I spoke to TOTW this morning. It's not just higher protein (IF that's even the cause). There seems to be three main problems JUST with the Pacific Stream (not including the other formulas). Those problems are:

1. Possible machine malfunction
2. Wrong protein source added (really bad for those dogs who cannot tolerate whatever protein they added)
3. Problem with South Carolina distribution plant

Now, those are all three VERY different problems. It all starts and ends with quality control. If you don't have that...you have Diamond."

http://www.dogster.com/forums/Food_and_Nutrition/thread/633854/2


Bam-Bam Barked: Tue Aug 18, '09 7:15am PST   
   
"Okay I JUST got off the phone with TOTW...
Here's the facts:
* It is not and was NEVER a recall
* It was a HOLD put on production, and a request for retailers to remove the Pacific Stream from their shelves
* The concern was that the protein levels were too high
* They got the tests back yesterday, and found that the moisture levels were too low and THIS in-turn caused the protein levels to skyrocket."

http://www.dogster.com/forums/Food_and_Nutrition/thread/633854/5
 

5CM


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 18, 2009, 09:47:56 AM
So why dont they just come out with some sort of info so people currently feeding that food can stop using it....my issue is not with them pulling stuff off of shelves but with not letting people know that have that food in their homes and are currently feeding it. We here have the benefit of knowing this because of info from that dog forum, not everyone out there has that....how can those people call to ask questions when they dont even know there is a problem with the food? 

oops I meant rcexplorer....were you able to determine that its the dry food affected?


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 18, 2009, 10:06:59 AM
Thank you for the info


Title: Re: Taste of the Wild Dog Food Recall?
Post by: lesliek on August 18, 2009, 10:34:43 AM
Glad people are getting some answers,but agree with Sandi they need to be more public about it.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: JJ on August 18, 2009, 10:57:15 AM
Luc Barked: Mon Aug 17, '09 8:40am PST  
  
"I spoke to TOTW this morning. It's not just higher protein (IF that's even the cause). There seems to be three main problems JUST with the Pacific Stream (not including the other formulas). Those problems are:

1. Possible machine malfunction
2. Wrong protein source added (really bad for those dogs who cannot tolerate whatever protein they added)
3. Problem with South Carolina distribution plant

Now, those are all three VERY different problems. It all starts and ends with quality control. If you don't have that...you have Diamond."

http://www.dogster.com/forums/Food_and_Nutrition/thread/633854/2


Bam-Bam Barked: Tue Aug 18, '09 7:15am PST   
   
"Okay I JUST got off the phone with TOTW...
Here's the facts:
* It is not and was NEVER a recall
* It was a HOLD put on production, and a request for retailers to remove the Pacific Stream from their shelves
* The concern was that the protein levels were too high
* They got the tests back yesterday, and found that the moisture levels were too low and THIS in-turn caused the protein levels to skyrocket."

http://www.dogster.com/forums/Food_and_Nutrition/thread/633854/5
 

5CM
Moisture level too low - could someone find out if this means not enough moisture was put in to allow for less of the actual ingredient(s)? Would that mean more 'real' product, not moisture, was in the pacific stream? If this is the case - why would more product be a reason to pull the food?


Title: Re: Taste of the Wild Dog Food Recall?
Post by: lesliek on August 18, 2009, 10:58:25 AM
It would make the food more nutrient dense & cause stomach issues,remember the NV problem ?


Title: Re: Taste of the Wild Dog Food Recall?
Post by: bug on August 18, 2009, 11:03:55 AM
It was probably over-dried, resulting in a too-dense food. I started a thread about a video from one of the PFCs. If you watch it, you'll see the process kibble goes through and where that "moisture testing" comes up.

http://itchmoforums.com/pet-food-questions-and-researching-foodsingredients/natura-manufacturing-tour-video-t8959.0.html


Title: Re: Taste of the Wild Dog Food Recall?
Post by: 5CatMom on August 18, 2009, 11:43:18 AM
Couple of things.

AAFCO Nutrient Requirements of Dogs (maintenance) - Dry matter basis, the minimum requirement is 18%, but there is no maximum.

http://www.peteducation.com/article.cfm?c=2+1659+1661&aid=662


TOTW contains 10% moisture, and 25% protein.  These are "as fed" values.  In order to compare to AAFCO, they have to be converted to "dry matter basis".

Here goes.  If the food is 10% moisture as fed, the remaining dry ingredients represents 90%.

Divide 25% (the "as fed" protein) by 90% (remaining dry ingredients), and you get 27%.  So the food contains 27% protein on a dry matter basis.  Well, that's higher than the AAFCO minimum of 18% protein.

OK.  Lets say Diamond has a manufacturing error, and the amount of moisture does down.

Let's say it goes to 1%.  Now the food is 1% moisture as fed, and the remaining dry ingredients represent 99%.

Divide 25% (the advertised "as fed" protein) by 99% (remaining dry ingredients), and you get
25.2% protein on a dry matter basis.

Now, let's say the moisture goes to ZERO.  Then the dry ingredients represent 100%.

Divide 25% by 100%, and you get 25% protein on a dry matter basis.

OK, we reduced the moisture in the food from 10%, to 1%, to zero%, and the protein went DOWN.

But Taste of the Wild said the moisture was too low, so the protein was too high.

Ack!!!!!!!!!!!!!!!  Now I'm really confused.


5CM  


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Offy on August 18, 2009, 11:58:14 AM
try this nutrition calculator:

http://www.scheyderweb.com/cats/catfood.html

with the NV way back when they said an ounce  ::) a half cup weighed more.. more calories.. nutrient dense. kinda like putting the whole chocolate covered cherry in your mouth at one time...(well, that is a good example for me cos doing that will make me gag cos it's SO sweet LOL)

well heck... an aluminum bb vs a lead one.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: bug on August 18, 2009, 12:14:46 PM
Y'know, 5Cat, now that you've brought that calculation up...

Let's say their food is contains 50g protein/kg of food (just hypothetical), it wouldn't matter if there was more or less moisture in the dang stuff, 50g is 50g. The moisture would affect the consistency of the food (probably a harder, drier kibble, maybe crumbly) and the palatability. Also, if the moisture content was too high, the food would be more likely to support bacterial life, but too low? Hmmm. I somehow don't know that the CS reps really understand what the problem is. I can understand if there was an aberrant protein source inadvertently introduced into the food -- that could cause a problem with digestibility. I guess moisture could also somewhat affect digestibility.

This is a weird one.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: 5CatMom on August 18, 2009, 12:23:54 PM
Bug,

LOL, I'm sure it's more complicated than just doing an "as fed" to "dry matter" calculation.

But, it's still interesting to think about.

Guess I'm skeptical of too simple explanations from a PFC.  

An "aberrant protein source inadvertently introduced into the food" -  that makes sense.

Hummm, this could get interesting.

 ???
5CM


Title: Re: Taste of the Wild Dog Food Recall?
Post by: mary blonde on August 18, 2009, 12:42:02 PM
Protein source from China??


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Carol on August 18, 2009, 12:57:22 PM
I received an email back from a vet at TOTW this am and was told basically what is posted at the greytalk forum...But my issue is with how this is going on with pet owners having it in their cupboards and not knowing about it unless they are a member at that forum  or here--nothing at the website...and my email mentioned feed refusal so I betcha there are dog owners taking their dogs for a check up to see if they are sick and who knows, maybe if this info was made more public---they might be sparred their $$$$'s that it may cost...  I see the bigger problem not being the high protein, but the lack of info to the public...their website would be a good first step!


(ps--my email from Dr Brookshire told me not to reproduce it ...or else it would be cut and pasted here, there, everywhere!)


edited to add...

If the info I received could be posted at the website it certainly would help answer some questions..and if that had happened with this situation I would be applauding..not criticizing..and that is a hard thing to get me to applaud a pet food company! :P


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Carol on August 18, 2009, 01:55:15 PM
another forum discussing...

http://dolforum.com/forum/showthread.php?t=43116


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 18, 2009, 01:59:37 PM
Well looks like the "you cant believe everything you read on the Internet" lecture is being provided by Diamond in an e:mail to a member at the dogster link..... http://www.dogster.com/forums/Food_and_Nutrition/thread/633854/5

I would have loved to have seen Diamond just put out a statement saying they are pulling this food off the shelves and say why to get word out in order to get it away from dogs that might be eating it.  Instead they are starting the usual PFC tactic of bashing internet information.  Its kind of ironic, they are the ones that caused this problem for themselves by not being upfront about this.  Mincing words about whether its a recall is silly...they are removing product from the shelf so I call it a silent recall, they call it a call-back or now I see one e:mail where they are saying its a "hold"....would have looked much better to me if they had just put something out in order to get it away from dogs that are eating it.  

Just confirms my decision to not buy their food anymore.  


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Auntie Crazy on August 18, 2009, 05:57:30 PM
This is a TOTW rep's email to someone on the Great Dane forum:

Whole thread here (http://dolforum.com/forum/showthread.php?t=43116).

Re: Taste of the Wild?
From: Melissa Brookshire (mbrookshire@diamondpet.com) Sent: Tue 8/18/09 2:55 PM To: RM
Re: Taste of the Wild I have a revised statement based on information that I just received from management:

The Taste of the Wild Pacific Stream (TDP0701) from Gaston, South Carolina with a best before date of 01 July 2010 was pulled from retailers. This is not a recall and there is nothing dangerous in the food.

Several calls were received on this batch because of food refusal. Because it is unusual to receive more than a single call on a batch of food, the matter was fully investigated. It was found that the moisture was very low on this batch and the protein was higher than typical. There was some concern that the food may have been made with an additional protein source, so the decision was made to pull it from retailers to avoid more customers having trouble with feed refusal or potentially with digestive upset. Further testing indicated that there was not an additional protein source and that the high protein was simply caused by the over-drying of the food.

There is not anything poisonous or toxic in the food. It will not hurt your dogs. There are many people who are feeding or who have already fed this batch without any issues at all.

This ONLY affects the single batch mentioned above.

I would be happy to have you post this information.

Thank you.

Okay, this series of events makes sense to me and would almost please me in reviewing the actions taken. However, Diamond loses points by not getting this info out to the public and only responding to our pleas for information after the fact. And then loses more for getting ticked off at our flurry of fear.

A heartfelt message to pet food manufacturers, "GET AHEAD OF THE CURVE!"

We know no one is infallible; we're not looking for you to be. We ARE, however, looking to keep our companions with us for as long as possible, with the lowest level of stress possible. So if you have a problem with an entire range of products or a single batch of food - POST THE INFO, so we know the scope of the issue and understand its level of impact on our pets.

The time for sweeping stuff under the radar is long gone. We're all swimming in the same pond and transparency is necessary for consumer confidence.

[/rant]


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 18, 2009, 06:24:33 PM
I agree AC, they have only themselves to blame for any flurry of internet activity regarding this issue.  And then to get upset because people found out and wanted more info is just plain silly, what do they expect after the 2007 recalls?  I am still mad that they havent put anything out publicly, I think its a chicken way of doing business and I just hope dogs arent getting sick (even if it might be minor like tummy upset) from eating this food for too long...I want to thank the pet store owner who I think was the one to bring this to light....we need more out there like them who are watching and letting their customers know whats really going on, if we had more doing that perhaps the PFC's would realize the old way of business has to go.  I am very disappointed in how Diamond handled this, I just see that if they could do this with dog food, then they could do it with my cats food also.  I work hard enough keeping my Sophie on track as it is, she doesnt need even what might be little things like this messing everything up that we work so hard to keep under control....if this scenario was changed and it was cat food involved and I found out later after she had been refusing food or having GI upset, that it was from the food that the company chose not to tell me about, I would be furious.  Its not too late for Diamond to still do the right thing and tell people so that they can take their dogs off any of the affected bags...hear that Diamond?


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 18, 2009, 07:08:13 PM
A thought came to mind.....with the theory that Diamond is saying that not enough moisture caused the protein level to be too high......couldnt one use that same theory with the vitamins/nutrients that are added to the food?  You add a certain amount and if the recipe calls for water and you dont add enough water, wouldnt that cause the vitamins/nutrients to not be as diluted as it would normally be for the recipe?  I dont know...just throwing this out for convo... :-\


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Carol on August 19, 2009, 04:04:18 AM
This is a TOTW rep's email to someone on the Great Dane forum:

Whole thread here (http://dolforum.com/forum/showthread.php?t=43116).

Re: Taste of the Wild?
From: Melissa Brookshire (mbrookshire@diamondpet.com) Sent: Tue 8/18/09 2:55 PM To: RM
Re: Taste of the Wild I have a revised statement based on information that I just received from management:

The Taste of the Wild Pacific Stream (TDP0701) from Gaston, South Carolina with a best before date of 01 July 2010 was pulled from retailers. This is not a recall and there is nothing dangerous in the food.

Several calls were received on this batch because of food refusal. Because it is unusual to receive more than a single call on a batch of food, the matter was fully investigated. It was found that the moisture was very low on this batch and the protein was higher than typical. There was some concern that the food may have been made with an additional protein source, so the decision was made to pull it from retailers to avoid more customers having trouble with feed refusal or potentially with digestive upset. Further testing indicated that there was not an additional protein source and that the high protein was simply caused by the over-drying of the food.

There is not anything poisonous or toxic in the food. It will not hurt your dogs. There are many people who are feeding or who have already fed this batch without any issues at all.

This ONLY affects the single batch mentioned above.

I would be happy to have you post this information.

Thank you.

Okay, this series of events makes sense to me and would almost please me in reviewing the actions taken. However, Diamond loses points by not getting this info out to the public and only responding to our pleas for information after the fact. And then loses more for getting ticked off at our flurry of fear.

A heartfelt message to pet food manufacturers, "GET AHEAD OF THE CURVE!"

We know no one is infallible; we're not looking for you to be. We ARE, however, looking to keep our companions with us for as long as possible, with the lowest level of stress possible. So if you have a problem with entire range of products or a single batch of food - POST THE INFO, so we know the scope of the issue and understand its level of impact on our pets.

The time for sweeping stuff under the radar is long gone. We're all swimming in the same pond and transparency is necessary for consumer confidence.

[/rant]


DITTO!!!!


Title: Re: Taste of the Wild Dog Food Recall?
Post by: 5CatMom on August 19, 2009, 04:35:05 AM
Protein too high?

So what was the protein level?  Is that real protein, or apparent protein?  How was the protein level determined?

No dog expert, here, but I don't understand the part about dogs refusing food because the protein was too high.  The "as fed" protein in Orijen dog food is 40%, and Regional Red is 38%.

(No promotion intended)

Still confused.

And then there's this:
http://www.nytimes.com/2009/07/27/world/americas/27salmon.html
http://www.patagoniatimes.cl/index.php/20090727858/News/Salmon-News/CHILES-GOVT-CONFIRMS-ANTIBIOTICS-ABUSE-IN-SALMON-INDUSTRY.html

5CM
=^..^=


Title: Re: Taste of the Wild Dog Food Recall?
Post by: JJ on August 19, 2009, 10:15:21 AM
When did this become knowledge that pets refused to eat this food-how long ago was Diamond notified? I tried this food back in May and my dog ate one bowl of it then refused to ever touch it after that. How long has this refusal really been going on-anyone know for certain? Must be a lot of people reporting refusal to cause a pulling of the food. What's really in it that is causing the refusal to eat it? - thank goodness the dogs are smart enough to know something is not right and just say NO.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: menusux on August 19, 2009, 01:21:57 PM
There's nothing at all about this matter on TOTW or the Diamond websites.  Having the company provide an official explanation on either or both of them would seem to be the right way to try handling this. 

In sending e-mails and asking they be posted to various message boards, this puts Diamond in the same boat as the "internet stories" they're complaining about because there's technically no proof the posted e-mails really have come from Diamond; they're creating their own "internet stories".  ::)

Diamond appears to forget what happened with the aflatoxin horror--from FDA:

http://www.fda.gov/ICECI/EnforcementActions/WarningLetters/2006/ucm075865.htm

http://www.fda.gov/AboutFDA/CentersOffices/ORA/ORAElectronicReadingRoom/ucm061767.htm

http://www.fda.gov/AnimalVeterinary/NewsEvents/CVMUpdates/ucm048391.htm

They also don't seem to remember this, less than 2 years later, either:

http://www.fda.gov/Safety/Recalls/ArchiveRecalls/2007/ucm112205.htm

"FOR IMMEDIATE RELEASE -- Meta, MO -- May 23, 2007 -- Diamond Pet Foods announced that it has recalled a limited quantity of Nutra Nuggets 40 Lb. Lamb Meal and Rice Formula because of confirmatory testing that indicates the product may include traces of melamine resulting from cross contamination during manufacturing. No animal deaths have been reported.

"This action is limited to Nutra Nuggets 40 Lb. Lamb Meal and Rice Formula with production codes of NLR0404A2SL, "Best Before" Oct. 9, 2008, and NLR0404B2SL, "Best Before" Oct. 9, 2008. The recalled product was manufactured at the company's Lathrop, Calif. facility. No other Nutra Nuggets products are affected."

http://www.fda.gov/Safety/Recalls/ArchiveRecalls/2007/ucm112181.htm

"FOR IMMEDIATE RELEASE -- Meta, MO -- April 26, 2007 -- Because of the canned pet food recall initiated today by American Nutrition Inc., Diamond Pet Foods has announced it is withdrawing a limited number of canned products manufactured by American Nutrition. This action is limited to three specific canned products: Diamond Lamb & Rice Formula for Dogs 13 oz. cans, Chicken Soup for the Pet Lover's Soul Kitten Formula 5.5 oz. cans, and Chicken Soup for the Pet Lover's Soul Puppy Formula 13 oz. cans.

"Diamond Pet Foods is taking this voluntary action after learning the Food and Drug Administration (FDA) confirmed rice protein concentrate used by American Nutrition contained melamine, a substance not approved for use in food."

http://www.usatoday.com/money/industries/2007-04-17-premium-pet-food-recalled_N.htm

USA Today April 2007

"Wilbur-Ellis CEO John Thacher said his company sold the concentrate to five pet-food makers, but that most of it went to two firms. One of the primary companies was Diamond Pet Foods, which packs some of the Natural Balance product but doesn't use the concentrate in any Diamond-made foods, says Diamond spokesman Jim Fallon. The other major customer, which Thacher would not name, tested the rice protein and found no melamine, Thacher says. Natural Balance's rice protein concentrate is mixed with venison meal, Thacher says."

So before one starts making waves about "internet stories", it might be a good idea to try setting things straight on one of your company's websites instead of joining the parade.  :-X


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Offy on August 19, 2009, 02:36:38 PM
Adding to the litany of internet information:

SCHELL & KAMPETER, INC. d/b/a DIAMOND PET FOODS

Diamond Pet Food Settlement Website 2008:

http://www.recalledpetfoodsettlement.com/index.php3


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Auntie Crazy on August 19, 2009, 04:10:41 PM
...So before one starts making waves about "internet stories", it might be a good idea to try setting things straight on one of your company's websites instead of joining the parade.  :-X

Pet food manufacturers, are you listening?


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Rob on August 19, 2009, 04:37:06 PM
This is a TOTW rep's email to someone on the Great Dane forum:

Whole thread here (http://dolforum.com/forum/showthread.php?t=43116).

Re: Taste of the Wild?
From: Melissa Brookshire (mbrookshire@diamondpet.com) Sent: Tue 8/18/09 2:55 PM To: RM
Re: Taste of the Wild I have a revised statement based on information that I just received from management:

The Taste of the Wild Pacific Stream (TDP0701) from Gaston, South Carolina with a best before date of 01 July 2010 was pulled from retailers. This is not a recall and there is nothing dangerous in the food.

Several calls were received on this batch because of food refusal. Because it is unusual to receive more than a single call on a batch of food, the matter was fully investigated. It was found that the moisture was very low on this batch and the protein was higher than typical. There was some concern that the food may have been made with an additional protein source, so the decision was made to pull it from retailers to avoid more customers having trouble with feed refusal or potentially with digestive upset. Further testing indicated that there was not an additional protein source and that the high protein was simply caused by the over-drying of the food.

There is not anything poisonous or toxic in the food. It will not hurt your dogs. There are many people who are feeding or who have already fed this batch without any issues at all.

This ONLY affects the single batch mentioned above.

I would be happy to have you post this information.

Thank you.

Okay, this series of events makes sense to me and would almost please me in reviewing the actions taken. However, Diamond loses points by not getting this info out to the public and only responding to our pleas for information after the fact. And then loses more for getting ticked off at our flurry of fear.

A heartfelt message to pet food manufacturers, "GET AHEAD OF THE CURVE!"

We know no one is infallible; we're not looking for you to be. We ARE, however, looking to keep our companions with us for as long as possible, with the lowest level of stress possible. So if you have a problem with an entire range of products or a single batch of food - POST THE INFO, so we know the scope of the issue and understand its level of impact on our pets.

The time for sweeping stuff under the radar is long gone. We're all swimming in the same pond and transparency is necessary for consumer confidence.

[/rant]


Okay - sorry just don't buy into this. I've been readying on the sidelines because I've been super busy lately.

A couple of points of interest.

1. There are 151 quality check points along the way so the diamond website CLAIMS
2. There are spot checks during each batch to test for correct nutrient profiles and ALARMS will go off if something is wrong

or

Are we being told one thing and practice is different than procedure? Has anyone ever followed along on the Food Network to see how human candies and manufactured food, etc... are made? and how the software controls ingredients, cooking times, etc....? And how the companies test all along the way so they don't waste money running a batch, bagging it, shipping it and then have to "call back" the food?????

I'm not an idiot yet this email from them certainly makes me thing they must think we are dumb as dirt!

I'm also alarmed that the author said there may have been another protein source. WHAT???? with 151 quality checks an additional protein source could have been added???? You mean you DON'T KNOW?????? Again - this food is not made in the backyard or out of the back of a truck with single cup measures and teaspoons. This is supposed to be a modern manufacturing facility. I guess the "alarms" that should go off if something is wrong must have been on snooze....cause I find it hard to believe that the alarms didn't go off.

And a dog food company is calling back food that is SAFE to eat JUST BECAUSE a few dogs refused to eat it????? Do they not check their sheets / computers during the food runs to ensure all is calibrated and the resulting food is correct? Are their ALARMS not set right???? I mean - how long does it take to get test results back before they call back food????? And it comes back just too much protein? Sorry - the Guaranteed Analysis would have shown something was wrong if they were checking along the way. Would be interesting to see what test results came back on the food - maybe they will publish it - do you think?

Sorry - just don't buy it and No....I wouldn't buy it.



Title: Re: Taste of the Wild Dog Food Recall?
Post by: Auntie Crazy on August 19, 2009, 05:14:17 PM
Okay - sorry just don't buy into this. I've been readying on the sidelines because I've been super busy lately.

A couple of points of interest.

1. There are 151 quality check points along the way so the diamond website CLAIMS
2. There are spot checks during each batch to test for correct nutrient profiles and ALARMS will go off if something is wrong

or

Are we being told one thing and practice is different than procedure? Has anyone ever followed along on the Food Network to see how human candies and manufactured food, etc... are made? and how the software controls ingredients, cooking times, etc....? And how the companies test all along the way so they don't waste money running a batch, bagging it, shipping it and then have to "call back" the food?????

I'm not an idiot yet this email from them certainly makes me thing they must think we are dumb as dirt!

I'm also alarmed that the author said there may have been another protein source. WHAT???? with 151 quality checks an additional protein source could have been added???? You mean you DON'T KNOW?????? Again - this food is not made in the backyard or out of the back of a truck with single cup measures and teaspoons. This is supposed to be a modern manufacturing facility. I guess the "alarms" that should go off if something is wrong must have been on snooze....cause I find it hard to believe that the alarms didn't go off.

And a dog food company is calling back food that is SAFE to eat JUST BECAUSE a few dogs refused to eat it????? Do they not check their sheets / computers during the food runs to ensure all is calibrated and the resulting food is correct? Are their ALARMS not set right???? I mean - how long does it take to get test results back before they call back food????? And it comes back just too much protein? Sorry - the Guaranteed Analysis would have shown something was wrong if they were checking along the way. Would be interesting to see what test results came back on the food - maybe they will publish it - do you think?

Sorry - just don't buy it and No....I wouldn't buy it.

Very, very good points.

I feed raw, so I don't review commercial foods any longer - I was unaware TOTW's website claimed such precise quality control.
(Alarms?! :o)

And you're absolutely right, Rob - both (all?) of these issues should have been detected BEFORE the kibble shipped (how could I have forgotten that!!???).

Diamond can't have it both ways. Either they sent the food out knowing it failed their "quality checks", or they failed to make said "quality checks".

Which is it, Diamond?

You know, I'm deeply tempted to call them and ask that very question.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: lesliek on August 19, 2009, 05:18:02 PM
Good to hear from you Robert ! With all the safety checks Diamond & other pfc's claim,its amazing how many problems get through isn't it ? Also amazing how everything you hear on this internet thingy is wrong,until the pfc's post it.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Offy on August 19, 2009, 05:30:19 PM
Good review of the TOTW issues.

ROFL - if you think about it the pfcs are really good at pointing out how WRONG their websites are and how misleading they are to people who read them and believe it to be facts,, instead of recognizing it for what it is..advertising.

Nutro & Diamond/TOTW being the most recent ones to prove their FAQs/cGMPs aren't as good as they claimed on their websites... a "voluntary recall" and now this "call back"/"hold". Somebody want to point TOTW to the Recall pages at FDA.. like where they define recall, market withdrawals, etc... lololol..


Title: Re: Taste of the Wild Dog Food Recall?
Post by: menusux on August 19, 2009, 05:40:39 PM
http://www.diamondpet.com/promotions/5/

Committed to quality and safety
141 Ingredient Tests.
10 Final Product Checks.
Zero Compromises.


"This is our slogan for quality and consistency, but what does this really mean to you and your pet?

"Our ingredients and finished products undergo an extensive evaluation prior to leaving our facility as a bag of pet food. State of the art laboratories that make use of the newest technology for product analysis help us deliver quality to you in each and every bag.


"Each incoming ingredient has a list of specifications that it must meet. These ingredients are inspected as the truck comes into our facility. Depending on the ingredient, the specific tests that it undergoes will vary. However, all ingredients are inspected for smell, color, texture and purity. Most ingredients are also tested in a near infrared unit for nutrient content. This NIR measures levels of protein, fat, fiber, ash and moisture. The nutrient content is very important to ensure that the ingredients going into the recipe are of the utmost quality and provide the required nutrition to your pet.

"Some examples of tests that are run on specific ingredients include:
•    Peroxide level on fats, oils and protein meals
•    Aflatoxin test on corn, millet, rice
•    Vomitoxin test on wheat, barley
•    Fumonisin test on corn
•    General toxicity screening (Toxi-Screen) – detects harmful levels of any toxins present in the ingredient or finished product

"Samples are collected with a robotic arm, eliminating human influence from the sampling process.

"Although we thoroughly check each incoming ingredient, we don’t stop there. Computers are used to batch each recipe and alarms sound if there is any deviation from the precise recipe.

"Finished product testing is the final critical step in ensuring that the food that you feed to your pet is the best available. Samples are taken throughout the process and tested for level of cook (determined by appearance of the kibble and bushel weight), nutrient content (using the NIR technology), aflatoxin, and bacterial contamination. In addition, we use a special Toxi-screen test that checks finished product samples for any type of toxic contamination. The sealed bags pass through a metal detector prior to being stacked on a pallet. Because the system is automated and cameras are installed throughout the manufacturing facility, we can be confident that the food in each bag has been properly handled throughout the process.

"Once the product leaves our facility, unique identifiers enable us to track each batch of food through the marketplace. Production codes are used on every bag of food and are unique for the product, the plant where it was manufactured, the line on which it was manufactured, the operator who was in charge, and the time the food was put into the bag. The expiration date is another important part of this code. Tags are placed onto the pallets and scanned when the food is loaded onto a truck to be delivered to one of our distributors. Based on the information on the tag, we are able to track which batches went to which distributors. Many of our processes are based off the written protocols used in human grade facilities.  When our facilities are audited for quality and safety, the audit is the same as one that would be done in a human grade facility.  Although pet foods are not considered to be human grade, we hold ourselves to the standards as if they were".

So with all of these things supposedly going on there, how does this happen with the TOTW Salmon, how is it that you aren't sure whether the protein source of it is salmon or not?  Further, let's not forget about the melamine in 2007 and the aflatoxin in 2005.

"Many of our processes are based off the written protocols used in human grade facilities.  When our facilities are audited for quality and safety, the audit is the same as one that would be done in a human grade facility.  Although pet foods are not considered to be human grade, we hold ourselves to the standards as if they were."

Let's see--the peanut plants had protocols too, and they were "audited" for quality and safety too--there were a lot of salmonella contaminated foods which were recalled from those "audited" human grade plants..... >:(

"Computers are used to batch each recipe and alarms sound if there is any deviation from the precise recipe."

Was it on vacation when the possible change of protein source occurred?  ::)

http://www.diamondpet.com/contact_us/

Address:
PO Box 156
Meta, MO 65058

Diamond Address

http://www.tasteofthewildpetfood.com/contact_us/

Taste of the Wild Pet Food
PO Box 156
Meta, MO 65058

So Diamond IS promising the 151 Quality Checks and TOTW is their product.  IMHO, if anything like their website proclaims was really going on there, we wouldn't need to have this discussion because no food that didn't pass the 141 Ingredient Checks (141 chances to know your protein source and the level of it) and 10 Final Product Checks (10 more to know the food was too dry) should have made it out of the Gaston, SC, or any one of the 3 Diamond plants.  ::)


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Rob on August 19, 2009, 05:45:44 PM
@menusux AMEN, AMEN, and AMEN!


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Auntie Crazy on August 19, 2009, 06:52:47 PM
Ok, I've sent my work-self the contact info for both Diamond and TOTW and tomorrow I intend to call and ask both how this food made it past the 151 quality checks and why the recall/hold/call-back (note-to-self, watch the sarcasm) information hasn't been posted to (at least!) the TOTW website.

My call won't change anything, but I just can't sit back and do nothing.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 19, 2009, 07:54:37 PM
Thank you Auntie Crazy for doing that.   It bothers me that they say it wont make your dogs sick. While that might be true in most general cases, I would prefer they let the pet owners be the judge of that once given all the appropriate information to make an informed decision.  Its like playing Dr over the internet, each case is different and there might be some dogs that this could make sick, whether it be mild GI upset or possibly worse, no one can truly say and especially someone that doesnt know your pets medical history.  I wish they would just provide the info and let the owners decide please, in my opinion its irresponsible to do otherwise.  


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Rob on August 19, 2009, 08:03:24 PM
And it is so bad for dogs to keep jumping from food to food (universities have studied diet changes and changing to quickly can cause upset and bloat in some dogs)....so for those where TOTW was THE food that worked great and now it doesn't or are now worried about feeding it, their dog suffers through change again! Just sad.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 19, 2009, 08:05:55 PM
So true Robert, and then what about those that might be refusing food and the owner doesnt know why so they perhaps take them to a possibly unneeded expensive vet visit...and then how in the world would the vet know what is going on....its the appropriate thing to give pet owners as much info as possible, as soon as possible. 


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Rob on August 19, 2009, 08:10:50 PM
SandiK - Exactly! Personally, all vets should have to be part of a fax network where any recall, callback or whatever it ends up being called occurs - whether through company or FDA announcement - the vets would get an alert so the doctors could be aware of any potential issues. And since most vets ask you what food you feed, they could act as a local alerting mechanism by cross-referencing clients and recall information and then getting in touch with potential impacted parents.



Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 19, 2009, 08:17:20 PM
Right on, Robert


Title: Re: Taste of the Wild Dog Food Recall?
Post by: JJ on August 19, 2009, 09:03:07 PM
Robert a good idea that may happen in our lifetime.

Menusux with your post on over 100 quality checks - could this unidentified (yet) protein source have been added after the quality checks? And as you stated we would not need this discussion and fact finding if the checks are being done in the first place.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: catmom5 on August 20, 2009, 04:29:02 AM
We have the technology, but the desire is not there . . . :-\


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Carol on August 20, 2009, 04:38:05 AM
This is OT but applies still..

I was watching news this am and heard something I completely agree with ..that if people are not told the "whole story or facts" (this was about current health care stuff) then human nature will allow them to think the worst possible---that there is something else not being made known...and this TOTW "call back" is a good example...since they did not post this "little problem" on the website for all to see with clear explanations---and also the fact that we stumbled upon it...makes us question what the heck is going on...This should be a real lesson learned to PFC's to realize we want to know what is going on with the products we buy and feed our innocent family members---no matter how many legs they have...


Title: Re: Taste of the Wild Dog Food Recall?
Post by: mainecoonpeg on August 20, 2009, 07:42:44 AM
Another source of protein???

Apparently someone from TOTW does not supervise the manufacture of their product by Diamond.
Much like Diamond adding rice protein to a NB food that was never supposed to have rice in it.

Call me crazy, but Diamond seems to feel they can change ingredients when they deem it necessary and TOTW doesn't seem to care.

To me "another protein source" still means NPN/melamine.

TOTW, you will never again have me and my fur kids as a customer again.... >:(


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Offy on August 20, 2009, 10:01:26 AM
This is a TOTW rep's email to someone on the Great Dane forum:

Whole thread here (http://dolforum.com/forum/showthread.php?t=43116).

Re: Taste of the Wild?
From: Melissa Brookshire (mbrookshire@diamondpet.com) Sent: Tue 8/18/09 2:55 PM To: RM
Re: Taste of the Wild I have a revised statement based on information that I just received from management:

The Taste of the Wild Pacific Stream (TDP0701) from Gaston, South Carolina with a best before date of 01 July 2010 was pulled from retailers. This is not a recall and there is nothing dangerous in the food.

Several calls were received on this batch because of food refusal. Because it is unusual to receive more than a single call on a batch of food, the matter was fully investigated. It was found that the moisture was very low on this batch and the protein was higher than typical. There was some concern that the food may have been made with an additional protein source, so the decision was made to pull it from retailers to avoid more customers having trouble with feed refusal or potentially with digestive upset. Further testing indicated that there was not an additional protein source and that the high protein was simply caused by the over-drying of the food.

There is not anything poisonous or toxic in the food. It will not hurt your dogs. There are many people who are feeding or who have already fed this batch without any issues at all.

This ONLY affects the single batch mentioned above.

I would be happy to have you post this information.

Thank you.

Okay, this series of events makes sense to me and would almost please me in reviewing the actions taken. However, Diamond loses points by not getting this info out to the public and only responding to our pleas for information after the fact. And then loses more for getting ticked off at our flurry of fear.

A heartfelt message to pet food manufacturers, "GET AHEAD OF THE CURVE!"

We know no one is infallible; we're not looking for you to be. We ARE, however, looking to keep our companions with us for as long as possible, with the lowest level of stress possible. So if you have a problem with an entire range of products or a single batch of food - POST THE INFO, so we know the scope of the issue and understand its level of impact on our pets.

The time for sweeping stuff under the radar is long gone. We're all swimming in the same pond and transparency is necessary for consumer confidence.

[/rant]



One might have expected Diamond "do right" by their customers and make an "announcement" similar to what Nature's Variety had done for what appears to be similar problem with reduced moisture:

http://www.itchmo.com/natures-variety-releases-statement-about-instinct-chicken-meal-formula-4873/comment-page-1/


They also came to Itchmo to discuss it:

http://itchmoforums.com/your-problems-with-pet-food/natures-variety-grain-fee-kibble-troublecanine-t3910.0.html;msg50572#msg50572


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Rob on August 20, 2009, 10:33:56 AM
of course it still doesn't explain how 151 quality checks and the alarm system didn't go off....i can't see a company recalling perfectly good food if it is safe to eat.... excuse me, "calling back" perfectly good food if it is safe to eat.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: JJ on August 20, 2009, 10:44:27 AM
Excellent Robert - put very well.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 24, 2009, 08:04:39 AM
It looks to me that Diamond was successful in their silent recall of this dog food, I havent seen anymore mention of it anywhere...I think what scares me the most is that its a method that other PFC's will use when they see how successful Diamond was at burying the fact that something was wrong with their food and perhaps follow suit and do the same when they also know they have a food problem...just my opinion.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 25, 2009, 12:25:44 PM
Another set of posts regarding this "call-back":  http://forum.greytalk.com/lofiversion/index.php/t236824.html


Title: Re: Taste of the Wild Dog Food Recall?
Post by: JJ on August 25, 2009, 06:06:34 PM
It looks to me that Diamond was successful in their silent recall of this dog food, I havent seen anymore mention of it anywhere...I think what scares me the most is that its a method that other PFC's will use when they see how successful Diamond was at burying the fact that something was wrong with their food and perhaps follow suit and do the same when they also know they have a food problem...just my opinion.
Sandi the more they try to keep silent and just pull the food off the shelves do they think for one minute this will build any trust and confidence in their food from doing this? Too bad we can't all just home cook for our pets (some won't eat home cooking I know) but for majority that would make them pay attention to their bottom line shrinking, wouldn't it?


Title: Re: Taste of the Wild Dog Food Recall?
Post by: mary blonde on August 25, 2009, 06:18:25 PM
I emailed TOTW to ask why the recall wasn't on their website so consumers would know about it.
This is the response I got:

I am sorry to hear you have been misinformed. The Taste of the Wild Pet
Foods has not been recalled.

We had a hold on a batch of Taste of the Wild Pacific Stream Canine
formula from our South Carolina facility. The analytical testing shows
that the product is out of specifications. The moisture content of this
run was very low, making the protein on a dry matter basis just out of
the upper limits on the specifications.

Thank you for completing the Taste of the Wild survey. We appreciate the
time you have taken to provide us with your comments.

Sincerely,

Pam Libbert
Customer Service Representative
Diamond Pet Foods

Seems like they won't even admit that the food left the plant!!


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 25, 2009, 08:25:36 PM
Wow MaryBlonde, are they really serious?  What a crock of dog-doo.  In the e:mail from their Melissa Brookshire which is posted above it says:  "The Taste of the Wild Pacific Stream (TDP0701) from Gaston, South Carolina with a best before date of 01 July 2010 was pulled from retailers."  It also says: "Several calls were received on this batch because of food refusal." And it says "There was some concern that the food may have been made with an additional protein source, so the decision was made to pull it from retailers to avoid more customers having trouble with feed refusal or potentially with digestive upset." And it says "There are many people who are feeding or who have already fed this batch without any issues at all."

So if it never left the plant, how come they were pulling it from retailers and how come they received reports of refusal? Good grief   ::) :P


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Auntie Crazy on August 25, 2009, 08:30:31 PM
I called both TOTW and Diamond last week. I haven't posted until now, because I hadn't managed to reach anyone who can honestly tell me what happened. I still haven't, but I decided to at least offer an update.

The woman who answered at TOTW immediately transferred me to their on-staff vet, who was delighted to explain the 151 quality checks, including, in detail, the alarms and how they work.

She could not, however, confirm that this run of food was tested. Nor could she explain why, if it was tested, the "out of specification" issue wasn't caught. Nor why the food was allowed to leave the plant, tested or not. Every question I asked was diverted back to the quality checks. When I pointedly (and, I must admit, a little heatedly) asked, "All I want to know is, was this food checked or not? If so, how did it pass the checks? If not, why not?" she transferred me to the QA department, where I was sent to voice mail. I left multiple messages over multiple days and received one return call. After hours, when I wasn't there to answer the phone.

Diamond didn't answer any questions at all, they transferred me directly to the TOTW vet.

Based on the responses to date, Diamond and TOTW have no more integrity (despite their beautifully marketed "151 Quality Checks") than any of the other pet food companies.

Feed at your pet's peril.



Title: Re: Taste of the Wild Dog Food Recall?
Post by: catmom5 on August 26, 2009, 04:15:56 AM
Sandi - dontcha know how hard it is to keep your stories straight when you don't tell the truth? I'm not even surprised anymore! >:(


Title: Re: Taste of the Wild Dog Food Recall?
Post by: Spartycats on August 26, 2009, 04:21:39 AM
"We had a hold on a batch ... from our facility"

Excellent vague wording, wherein they hope the reader will infer that it never left the plant, but it doesn't really say that.


Title: Re: Taste of the Wild Dog Food Recall?
Post by: 5CatMom on August 26, 2009, 04:48:59 AM
Auntie,

Thanks for calling.  LOL, another PFC ducking for cover.  Pet owners beware: Those who have nothing to hide - hide nothing.

Diamond's TOTW story sounds like Mars' Nutro story.  Both advertise their swell QA/QC procedures, but both fail to understand that effective procedures would have revealed the defects in their products.

Something very wrong with Diamond (TOTW) and Mars (Nutro), IMO.

5CM         

I called both TOTW and Diamond last week. I haven't posted until now, because I hadn't managed to reach anyone who can honestly tell me what happened. I still haven't, but I decided to at least offer an update.

The woman who answered at TOTW immediately transferred me to their on-staff vet, who was delighted to explain the 151 quality checks, including, in detail, the alarms and how they work.

She could not, however, confirm that this run of food was tested. Nor could she explain why, if it was tested, the "out of specification" issue wasn't caught. Nor why the food was allowed to leave the plant, tested or not. Every question I asked was diverted back to the quality checks. When I pointedly (and, I must admit, a little heatedly) asked, "All I want to know is, was this food checked or not? If so, how did it pass the checks? If not, why not?" she transferred me to the QA department, where I was sent to voice mail. I left multiple messages over multiple days and received one return call. After hours, when I wasn't there to answer the phone.

Diamond didn't answer any questions at all, they transferred me directly to the TOTW vet.

Based on the responses to date, Diamond and TOTW have no more integrity (despite their beautifully marketed "151 Quality Checks") than any of the other pet food companies.

Feed at your pet's peril.




Title: Re: Taste of the Wild Dog Food Recall?
Post by: Sandi K on August 26, 2009, 07:10:09 AM
Yes, Auntie, I want to also thank you for calling them.  You would think my back would be hurting as some companies must think we just fell off the turnip truck.....strange....my back seems fine.... ;D


Title: Re: Taste of the Wild Dog Food Recall?
Post by: JJ on August 26, 2009, 10:23:55 AM
Auntie good questions that were never really answered except to cause more confusion. Does not sound like this was ever tested, it did leave the plant, many pets ate this food, bad reactions, refusal to eat at all, BUT they claim it didn't leave? Then how did some pets have a reaction while others did not? Confused yet?