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Pet Food Info (Menu Foods, Iams, Purina, Hills, Ol'Roy, etc.) => Your Problems with Pet Food => Topic started by: alek0 on January 02, 2008, 05:15:34 PM



Title: Anyone has trouble finding Serengeti?
Post by: alek0 on January 02, 2008, 05:15:34 PM
Seems it is out of stock in entire Hong Kong, unknown when the next shipment will arrive and it is also on back order in online stores I've been using. Anybody else has a problem finding it?

Not particularly urgent, since I am now feeding Serengeti and then Orijen comes next (both kibbles mixed with Ziwipeak), but I am a little bit worried about it being unknown when will it be available, and also if they are unable to keep up with the demand whether there will be any drop in quality.


Title: Re: Anyone has trouble finding Serengeti?
Post by: kaffe on January 02, 2008, 08:11:02 PM
Last time I went into my local petfood store (not one of the big box stores), I noticed that the Serengetti spot on the dry foods shelf was empty.  That was two weeks ago, though.  I didn't aks about it them - just noticed that it must be very popular to have all been sold out.


Title: Re: Anyone has trouble finding Serengeti?
Post by: catbird on January 03, 2008, 12:03:09 PM
I don't use it but noticed this past weekend that the Serengeti spot in a large store was occupied by other food.  No Serengeti to be seen.  (I always kind of take a cat food inventory when I am there.)


Title: Re: Anyone has trouble finding Serengeti?
Post by: Offy on January 03, 2008, 12:27:43 PM
I once used it until it failed the Georgia Dept of Agriculture tests for labeling & content-
They maybe have corrected that....

http://itchmoforums.com/pet-food-testing/state-agriculture-department-testing-t1073.0.html;msg14175#msg14175

It currently shows as backordered at one of the online vendors that I use:
http://www.onlynaturalpet.com/product_detail.aspx?item_cd=177029&Click=6875

"PLEASE NOTE:  The Timberwolf Serengeti Herbal 4 & 16 lbs. Bags are currently on backorder from the manufacturer.  We apologize for the inconvenience."


Title: Re: Anyone has trouble finding Serengeti?
Post by: kaffe on January 03, 2008, 03:46:40 PM
Labeling violations?  Could it be becuase the bag shows pictures of Big Cats - cheetahs, lions, tigers... the last time I bought a bag (several months ago), my son-in-law who was with me said, "Are you sure we have the right bag?  This is food for bob cats, cheetahs, jaguars, lion and tigers... don't we have two kitties only?"  :D :D :D


Title: Re: Anyone has trouble finding Serengeti?
Post by: Mandycat on January 03, 2008, 04:30:36 PM
Has anyone who feeds this e-mailed or called the company?  Seems to be the best source of info about why it isn't available.


Title: Re: Anyone has trouble finding Serengeti?
Post by: JustMe on January 03, 2008, 04:37:34 PM
Darn, I was going to look today and I forgot to see if they had Serengeti in stock.  The feed store I go to is almost out of or out of a lot of stuff otherwise.


Title: Re: Anyone has trouble finding Serengeti?
Post by: alek0 on January 03, 2008, 06:29:04 PM
Thanks, I'll e_mail them and ask, just wanted to check if this difficulty to find it is a local phenomenon or not.

Well, it will definitely make my kitties happy to have more Orijen if I can't find Serengeti. Though Mitzie likes it so much she eats a lot of it and gains weight, while her weight is stable on Serengeti. I guess I'll just put more Ziwpeak in the mix when I change back to Orijen.


Title: Re: Anyone has trouble finding Serengeti?
Post by: Eympire on January 04, 2008, 07:38:35 AM
I used to find smaller bags of serengeti, but now its just these huge bags.
I only feed a little bit of dry food. Store says they are'nt sending the smaller bags.
Its still my favorite dry cat food brand.


Title: Re: Anyone has trouble finding Serengeti?
Post by: alek0 on January 04, 2008, 08:28:52 AM
Got e_mail from them, they say it is delay in bag printing, formula will not change and should be available again by the end of this month.

That was really quick response, though I am a bit surprised that this bag printing is still an issue.


Title: Re: Anyone has trouble finding Serengeti?
Post by: kaffe on January 05, 2008, 02:32:14 AM
Got e_mail from them, they say it is delay in bag printing, formula will not change and should be available again by the end of this month.

That was really quick response, though I am a bit surprised that this bag printing is still an issue.

See! I knew it had something to do with the bag - the images printed of cheetahs and lions and other big cats... could be interpreted as "misleading" (by other petfood companies - I was never mislead  ;D)

So, no change in formula, ah?  Then I suppose the cassein will still be in it.  Cats like this kibble, but Kaffe gets mucosy poops from cassein... pity.  Its a great kibble otherwise.


Title: Re: Anyone has trouble finding Serengeti?
Post by: straybaby on January 05, 2008, 09:29:32 AM
" . . . could be interpreted as "misleading" (by other petfood companies - I was never mislead ;D)"

wonder if Hill's had another one of their hissy fits?   :o   :D


Title: Re: Anyone has trouble finding Serengeti?
Post by: catbird on January 05, 2008, 05:09:08 PM
I saw some 4lb bags in a small store I visited today, no others.  They were the silver bags--I don't know if that the is old bag or the new bag.


Title: Re: Anyone has trouble finding Serengeti?
Post by: kaffe on January 13, 2008, 05:46:04 PM
" . . . could be interpreted as "misleading" (by other petfood companies - I was never mislead ;D)"

wonder if Hill's had another one of their hissy fits?   :o   :D

Yep - Hill's or Iams.  They do get on the case other PF's quite a bit except their own! Hah!


Title: Re: Anyone has trouble finding Serengeti?
Post by: kittylyda on January 17, 2008, 02:07:27 PM
They are out of Serengeti at my local store also.  I asked about it today and was told it maybe a long while before we see it back on the shelves.  All they could tell me was that it was a problem w/production, perhaps due to the bag printing already mentioned.


Title: Re: Anyone has trouble finding Serengeti?
Post by: sharky on January 17, 2008, 08:44:50 PM
lucky you guys... I cant get it at all since all the stores around for 35 miles think it is too similiar to others stuff


Title: Re: Anyone has trouble finding Serengeti?
Post by: JustMe on January 17, 2008, 08:50:48 PM
lucky you guys... I cant get it at all since all the stores around for 35 miles think it is too similiar to others stuff

Huh?.  I don't know any dry cat food that is similar to Serengeti.   There just aren't that many grain-free dry cat foods that I am aware of.


Title: Re: Anyone has trouble finding Serengeti?
Post by: sharky on January 17, 2008, 09:22:39 PM
lucky you guys... I cant get it at all since all the stores around for 35 miles think it is too similiar to others stuff

Huh?.  I don't know any dry cat food that is similar to Serengeti.   There just aren't that many grain-free dry cat foods that I am aware of.

It is close enough  to natures prairie raw instict for the area stores not to carry it ... grain free or nearly is growing daily it seems... I know of about 8 right off hand;)




Title: Re: Anyone has trouble finding Serengeti?
Post by: JustMe on January 17, 2008, 09:41:17 PM
lucky you guys... I cant get it at all since all the stores around for 35 miles think it is too similiar to others stuff

Huh?.  I don't know any dry cat food that is similar to Serengeti.   There just aren't that many grain-free dry cat foods that I am aware of.

It is close enough  to natures prairie raw instict for the area stores not to carry it ... grain free or nearly is growing daily it seems... I know of about 8 right off hand;)

Gee, they're comparing Serengeti (which is a kibble) to raw food.   :-X   Very strange.  What other grain-free dry cat foods do you know?  I'm trying to keep a list of dry and canned grain-free.  All I can think of off hand are Serengeti, CORE, EVO, and Instinct. 


Title: Re: Anyone has trouble finding Serengeti?
Post by: sharky on January 17, 2008, 09:44:35 PM
lucky you guys... I cant get it at all since all the stores around for 35 miles think it is too similiar to others stuff

Huh?.  I don't know any dry cat food that is similar to Serengeti.   There just aren't that many grain-free dry cat foods that I am aware of.

It is close enough  to natures prairie raw instict for the area stores not to carry it ... grain free or nearly is growing daily it seems... I know of about 8 right off hand;)

Gee, they're comparing Serengeti (which is a kibble) to raw food.   :-X   Very strange.  What other grain-free dry cat foods do you know?  I'm trying to keep a list of dry and canned grain-free.  All I can think of off hand are Serengeti, CORE, EVO, and Instinct. 

Evo
Core
Orijen( canadian )
serngetii
Taste of the wild ( my ZOey loves)
Evolution( blue spa makes .. it has a small amount of oatmeal but is higher protein )
pinnacle
Solid gold has one cant remember name

there are more but they are VERY small or candaian or EU and hard to find


Title: Re: Anyone has trouble finding Serengeti?
Post by: JustMe on January 17, 2008, 10:03:04 PM
Thanks for the list, sharky.  Forgot about Taste of the Wild.  We don't currently feed any dry, but we used to rotate Serengeti, EVO, and CORE.  They liked them all. 


Title: Re: Anyone has trouble finding Serengeti?
Post by: sharky on January 17, 2008, 10:07:54 PM
 ;)Zoey = why dry is served.. she is semi feral and only like gravy wet and raw she catches :o


Title: Re: Anyone has trouble finding Serengeti?
Post by: Laurie on January 18, 2008, 05:44:56 AM
   Natures Logic is also grain free.  There is also Honest Kitchen and Addiction freeze dried food for dogs along with two canned Addiction varieties for cats.


Title: Re: Anyone has trouble finding Serengeti?
Post by: sharky on January 18, 2008, 08:33:39 AM
 ;) Natures logic dry is grain free>>>?? I need to check that out ...

WET food grain frees are numerous .... about 30 different companies have one

add Natural balance pea and duck dry and wet


Title: Re: Anyone has trouble finding Serengeti?
Post by: Laurie on January 18, 2008, 06:08:56 PM
   There is also the NOW dry foods for both cats and dogs made by Petcurean in Canada.


Title: Re: Anyone has trouble finding Serengeti?
Post by: kittylyda on January 19, 2008, 05:10:33 AM
Nature's Variety Instinct has a few flavors of grain-free dry food if it hasn't already been mentioned.


Title: Re: Anyone has trouble finding Serengeti?
Post by: alek0 on January 19, 2008, 06:33:31 PM
I am normally rotating Orijen and Serengeti, and mix both with Ziwipeak and/or Nature's Variety freeze dried. My cats won't eat much of Ziwipeak on its own (a pity, snce going by ingredients that is the best food for them, dry but not a kibble), but when I mix it with the kibble it all gets eaten eventually.

They love Orijen a lot more than Serengeti, but I think dry food should be rotated to ensure balanced nutrition, and I hope Serengeti will be available again in near future. Btw, also my cats eat more wet than dry, dry is mainly for ensuring that there are no dietary efficiencies, canned I feed is real meat or fish (in pieces, real food, I feed Aixia, Inaba, Almo Nature, Applaws) and they have no vitamins/minerals added. Just meat or fish in broth or jelly. Occasionally I feed Weruva which does have supplements but it also has less real food per can and more gravy thickened with tapioca which is not exactly optimal. However, Sophie loves Nine Liver and Stefie &Sophie are both crazy about Green eggs and chicken flavor, so I get it for them from time to time.



Title: Re: Anyone has trouble finding Serengeti?
Post by: JustMe on March 08, 2008, 01:33:10 PM
Anybody see any Serengeti around lately?  I keep forgetting to check when I go to the feed store.


Title: Re: Anyone has trouble finding Serengeti?
Post by: catbird on March 08, 2008, 05:11:23 PM
Serengeti still isn't back in the big warehouse pet food store where I was today.  But there is no sign relating to the absence, nor has there been.  I wonder if this particular store has just discontinued it because they can't keep up the supply.


Title: Re: Anyone has trouble finding Serengeti?
Post by: kittylyda on March 09, 2008, 07:11:53 AM
I have not seen it back on the shelves at my local natural pet supply store either.


Title: Re: Anyone has trouble finding Serengeti?
Post by: Bengal Circus on March 10, 2008, 05:17:31 PM
Hi All,

I'm usually a "lurker" here, but felt I had something to offer regarding Serengeti and it being seemingly difficult to find.
A couple of months ago, we tried a sample of Serengeti with our 2 Bengal kitties.  Both seemed to like it a lot, so we purchased 2 bags of it (the silver coloured bags).  As soon as I opened the first bag, the smell was overpowering - smelled very strongly like sage?!  Even the kitties seemed to notice it.  The sample bag smelled "pleasant".  Also, the kibble size was very small - smaller than the size in the sample bag.  Over the course of a week and more, we mixed in a small amount of the Serengeti with their regular kibble.  Both cats' appetite decreased and they even lost a little bit of weight.  We stopped the Serengeti, and their appetites went back to normal.
I emailed the manufacturer to inquire if they had changed the formulation and of course I got the standard "company" answer.  The person even referred to Serengeti as "dog food"!!  (Doesn't exactly inspire confidence for me!)  So, I sent samples of both kibble along with a letter asking them to explain the obvious differences to me - that was a month ago now.  I emailed the guy who had responded to me again - still waiting.
I noticed on their website that the Serengeti is "Out of Stock" - hmmm ........ coincidence??  I think not!
I double bagged the open bag of Serengeti into 2 Zip-lock bags and put it in a plastic storage container for now, but when I open the storage container, you can still smell the strong sage smell even through the 2 Zip-lock bags!
Anyway, I do think they "altered" their formula/ingredients and are just saying that it's temporarily unavailable because of having to re-label their packaging or whatever.  Just my 2 cents worth.


Title: Re: Anyone has trouble finding Serengeti?
Post by: alek0 on March 10, 2008, 07:44:37 PM
Yes, the smell of the food did change over time, I think and also how enthusiastic (or not!) cats were about eating it. They said that their formula hasn;t changed and will not change, but they need to print new bags when I sent them e_mail.

I decided not to use this food again, since I've heard from a pet store here which imports it that ingredients will be changed, while company claims ingredients are the same but they are just changing the bag. Combined with the secrecy about where the food is made, and the fact that somebody posted here test results which indicated lower protein than what is declared on the bag, I decided to switch.
So now I rotate Orijen and Indigo Moon.



Title: Re: Anyone has trouble finding Serengeti?
Post by: Bengal Circus on March 25, 2008, 06:53:09 PM
Update on my previous post:

I finally got a response from Timberwolf Organics about my problem with Serengeti.  First of all, the guy I sent the samples to claimed my package was "misplaced" and it "took some time to track it down" ???  The kibble I sent them from the sample bag I tried had an Exp. Date of Mar./08, and the kibble from the opened bag (that my cats wouldn't eat) had an Exp. Date of May/08.  This was the explanation I was given:

"Kibble from the sample bag (March 08) is slightly larger. At that time we were experimenting with a larger kibble size for the Serengeti. The overwhelming response was that the small kibble size (May 08) was the preferred size so we went back to that kibble size. The formula and ingredients are the same.
Since we do not use artificial colors, dyes or fragrances the color and smell can vary from run to run. We do not manufacture for those specifications as its nearly impossible to do in an all natural food."

 >:(  Incidentally, the kibble from the sample bag was 3 times larger!!  So, why didn't he tell me when I first emailed him that they were "experimenting" with the kibble size??  Instead, at that time he told me:

"Due to the nature of all natural dog food size, smell and color can vary from batch to batch based on how sharp the blade cutting the kibble was and how quickly the kibble dries. We don't use any dyes or flavoring to make it uniform."
(What does the sharpness of the blade cutting the kibble have to do with smell and colour???  And yes, he referred to it as dog food, when I was talking about cat food)

I'm sorry, but I just don't buy this explanation, nor am I going to buy Serengeti!!


Title: Re: Anyone has trouble finding Serengeti?
Post by: kaffe on March 25, 2008, 09:59:51 PM
Thank You Bengal Circus for the update on Serengetti... it always saddens me when a used-to-be- good petfood goes down the QA sinkhole... I don't buy their explanations either.


Title: Re: Anyone has trouble finding Serengeti?
Post by: petslave on March 26, 2008, 10:22:31 AM
Geez, it almost sounds like they packed dog food accidentally in the cat food bag.  Their dog food kibble is kind of small.  A lot of people are angry that they were putting chicken fat in the dog food for quite some time without listing it on the label:

http://forums.dogfoodproject.com/showflat.php?Cat=0&Number=33156&Main=33156

I wonder if this is the same thing that is going on with the cat food - ingredient changes without letting people know (or excuse me, because of new bags being improperly printed).

Another thought - I think they use the same plant as NV, which had that 'dense formula' problem.  Maybe this was a problem with more than one food brand?


Title: Re: Anyone has trouble finding Serengeti?
Post by: Laurie on March 27, 2008, 05:27:54 AM
  Well it is as many of us had suspected. Serengeti is back in stock at many stores and it turns out that the ingredient list along with the guaranteed analysis has been changed. Hmmmm. Problems with the bag supplier my **s!  Liars!!!   >:(


Title: Re: Anyone has trouble finding Serengeti?
Post by: petslave on March 27, 2008, 06:15:57 AM
I think all those nice plastic bags are made in China too.

Did you see what the formula changes were, Laurie?


Title: Re: Anyone has trouble finding Serengeti?
Post by: Laurie on March 27, 2008, 06:28:55 AM
   The ingredients are as follows for the new: chicken meal, chicken, chicken fat, dried potato product, salmon meal, natural flavors, salmon oil, ground cinnamon, ground fennel, ground rosemary, ground basil, diried apricot, dried apple, dried kelp, dehydrated alfalfa meal, dried carrots, dried celery, dried beets, dried parsley, dried lettuce, dried watercress, dried spinach, dried tomato pomace, methionine, dried whey product, casein, potassium chloride, salt, lecithin, tauine, dried brewers yeast  etc.........  That is all I managed to copy from the bag.                             Gee they only changed it a little.  ::)


Title: Re: Anyone has trouble finding Serengeti?
Post by: petslave on March 27, 2008, 06:36:03 AM
Thanks! 

I bet the dried potato product is new, I remember it said potatoes before.  That 'natural flavors' thing always bugs me, it could be anything & if they don't tell me what it is, I won't buy it.  Might be an allergin for one of my pets for all I know.


Title: Re: Anyone has trouble finding Serengeti?
Post by: Laurie on March 27, 2008, 06:49:01 AM
Here is the complete ingredient list in the new formula taken from their website. http://timberwolforganics.com/s.nl/it.A/id.107/.f?sc=2&category=-102   And this is the old formula. http://www.onlynaturalpet.com/products/Timberwolf-Serengeti-Herbal-Feline-Diet/177029.aspx   Major differences IMO.


Title: Re: Anyone has trouble finding Serengeti?
Post by: kittylyda on March 27, 2008, 02:37:32 PM
Yikes! That is certainly a lot of fruits, vegetables & herbs.  I can't say that I would feed that to my cats.


Title: Re: Anyone has trouble finding Serengeti?
Post by: Laurie on March 28, 2008, 07:21:59 AM
 Another forum has been hinting that Iams may be purchasing Timberwolf. http://www.pitbullforum.com/viewtopic.php?t=83779


Title: Re: Anyone has trouble finding Serengeti?
Post by: Boxermom on March 31, 2008, 11:10:08 AM
This is absolutely not true.


Title: Re: Anyone has trouble finding Serengeti?
Post by: Laurie on March 31, 2008, 11:49:10 AM
This is absolutely not true.
Please elaborate on info pertaining to your statement that it is "not true".


Title: Re: Anyone has trouble finding Serengeti?
Post by: Arlo on April 01, 2008, 08:20:18 AM
Boxermom,
Please give us more info.  Many of us have seen other premium brands get bought out and then deteriorate into garbage.
Arlo