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Author Topic: Internet providers  (Read 4216 times)
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ranger
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« on: October 17, 2013, 05:13:48 AM »

Very unhappy with my provider Comcast/Xfinity.  My wifi only works part of the time and they blame me because I did not rent it from then.

When my tv connection goes out every time I have called I am told there is an outage in my area, this is never true since only one box is down and the other is working.  This however is their stock answer.

I was going to try NetZero but it's not available in my area.  Verizon is here but not sure if they are any better.

Last time I called they said they could not help me but transferred me to someone who would charge me $79 Angry.

i am tired of paying for things that do not work.  They say I need to connect with a wire.  Who uses a wire to connect with say a Kindle?

Who is your provider and are you satisfied with them?
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Meowli
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« Reply #1 on: October 17, 2013, 06:36:29 AM »

We have Verizon FIOS bundled internet/cable/phone. I would say their equipment works - but - Verizon's billing system has long been the stuff of legends scary tales, and still is. We have battled them several many times. We have  one computer connected via wire and even 2 rooms away from the router (theirs) we have a device using WIFI that gets a good clear signal.  
We used to have regular Comcast cable...and when the cable signal had problems they used to always tell us it wasn't their fault, it was due to "sunspot activity".    Huh
« Last Edit: October 17, 2013, 06:39:42 AM by Meowli » Logged
catbird
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« Reply #2 on: October 17, 2013, 09:26:20 AM »

Certain types of routers are not particularly compatible with cable internet (assuming that cable is what you have from Comcast) so, although I'm not in any way standing up for Comcast, it is true that your router may be part of the issue. Routers also do wear out in over time, or become obsolete to newer, faster signal. Can you borrow a newer or different type of router from someone else for awhile to see if it makes a difference for you?

About 6 months ago, I switched from AT&T DSL to Charter cable. AT&T had fantastic customer service people, but they started neglecting the maintenance of their DSL signal because they are phasing it out and would like to get all their customers switched to their UVerse/Lightspeed version, which I did not want to do ($$$). I was starting to get a lot of poor signal/very slow speed on weekends, for some reason, so that is why I switched. So far, I have been satisfied with Charter, but I made sure to buy a compatible router (Charter does not provide them.)

With Kindle, you may have the option of connecting via cell phone signal if you bought one with that capability (3G or 4G depending upon your model.) That, you don't have to pay for because it's already included in the price you paid for the Kindle, or at least it was with mine. The big disadvantage of that is that it drains your Kindle battery faster, particularly if you forget to turn off the cell phone signal when you are done, but if you don't mind hooking up to the charger pretty often, it might be the way to go.

One of the problems a lot of people face is that certain companies seem to have the monopoly in certain areas. For example, since Comcast is in your area, you may not have Charter available.
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The problem with cats is that they get the exact same look on their face whether they see a moth or an axe-murderer--Paula Poundstone
ranger
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« Reply #3 on: October 17, 2013, 09:49:05 AM »

It's not just the kindle that has problems getting connection.  Every morning I grab my chromebook to check email and for a while everything was fine then about a month ago it would connect then all of a sudden it would be gone.  Now for the last week of two I can get on about half the time.  Since I have been jobless I have been using my internet more and longer.  This is why I don't believe Comcast.  When I first started watching tv "on demand" there would be only a few commercial (ie and hour tv show would be only 45 minutes) the more shows I watch this way the longer the commercials got.  Now at first I thought it was my imagination but nope if I didn't watch for a while and watched again the commercials shrunk.

I don't want to sound like a nut but I am sick and tired of paying for things that don't work. 

I don't have an option to use cell phone on the kindle or anything else.  My cell phone is a prepaid phone, not smartphone and about 5 years old.
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Mandycat
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« Reply #4 on: October 17, 2013, 11:17:38 AM »

Judy,
I have had Verizon FIOS internet/TV/phone since February and have had no problems at all.  Because it was more difficult to run the wire to the room where my computer was located, my computer has a wireless adapter attached to it which works from the router which is in the basement. The room with the computer is on the second floor.  Works great.  I was skeptical about not having the computer wired, but it has been no problem at all.  Our connection is 50/25 Mbps, so it is very fast.  Despite all of the stories we have heard about Verizon billing, we have not had any difficulty, except for one mistake on the first bill, which was resolved immediately.  (Knock on wood!)   Cheesy

Before switching to FIOS, we had EarthLink Dial-up since 1996.  I had absolutely no problems of any significance with EarthLink for all those years and was very reluctant to leave them.  Dial-up had become increasingly slow, so I really needed to up-grade.  The choice was EarthLink DSL, Comcast, or FIOS. Comcast is known for problems here, so they were out.  EarthLink did not offer their fastest connection in our area, and we decided to do the complete switch for everything since we also did not have any cable or anything for the TV.  I still have EarthLink e-mail, though, since I was able to keep that even with the FIOS, and just pay a very modest monthly fee for it ($3-4 a month).

Verizon provided all of our equipment, and a monthly fee is included in our bill for that equipment, but it will be replaced if there are any problems and I don't have to worry about it. Since I have no knowledge about how it all works anyway, that works for me!   Grin  The only cell phone we have is a pre-paid one (bought for me by my son for emergencies) that mostly stays turned off in my purse!   Tongue  We are definitely just catching up with the 21st century, but that is just fine with us!   Wink 
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ranger
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« Reply #5 on: October 17, 2013, 11:54:21 AM »

Does Verizon have on demand for tv? I almost never watch tv shows when they air usually because there is either more than one show I watch on at the same time or I'm tired.  That is also a big deal for me, I watch a lot of tv.

So I turned the modem off and on and right now it seems to be working. Or it could just be the time of day.

Mandycat that's what my phone is too turned off in my purse.  As long as I remember to keep it charged it's there when I need it (usually because I'm lost).  I am not kidding this is my third cell phone since 2001 and I only paid for the first one, the second and third were free because technology made the old ones obsolete.  Tracfone likes to keep their customers even the ones that buy a  one year card which comes out to about $9 a month.  I also use it for long distance calls.

Meowii sunspot activity makes about as much sense as saying there is an outage.  I just don't get it.  I know a lot of the time when I call at night I get someone in a foreign country, during the day I'm more likely to get someone in the US.
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Meowli
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« Reply #6 on: October 17, 2013, 12:14:03 PM »

Verizon does have on demand, a ton of it is free, I ignore the $$$ on demand listings, don't need them. Lots of "network" shows can be found free on demand too, not sure if all networks are. If there is any specific channel you want I can look it up on our on demand.
Mass. also has AT&T DSL and Time Warner in many towns, not sure how good they are though, don't know if RCN is still around.
Good luck! 
Yes, the old "sunspot" story when our picture kept breaking up was one main reason we ditched Comcast. Magically the problem stopped when we switched providers... Tongue
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catbird
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« Reply #7 on: October 17, 2013, 01:46:56 PM »

Judy, the Kindle does not connect through your actual cell phone. It connects to the same signal that cell phones do (at least, if you bought a model with that capability.) The signal is out there all the time; if you select that option on your Kindle menu, you can connect it to the internet anywhere that a cell phone could make a call. You don't even have to own a cell phone for it to work. I was suggesting that as an option if your home internet signal was not working, and if you had a Kindle with the 3G or 4G option.

I think if there is a service provider who supplies the router, that might be a really good option for you. If turning the modem or router on and off seemed to help, that suggests even more to me that it may be wearing out and could be part of what is going wrong. As I found out with ATT, a router that is wearing out in combination with a not-so-good signal from your ISP is a recipe for frustration.
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The problem with cats is that they get the exact same look on their face whether they see a moth or an axe-murderer--Paula Poundstone
ranger
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« Reply #8 on: October 17, 2013, 03:09:05 PM »

Catbird I knew what you meant about the signal, I was just bragging about how up to date and modern I am that I actually own a cell phone Grin.  Sometimes (often) I'm not clear with what I write and it doesn't make sense to others.  My Kindle doesn't have that option anyway.

Meowii oh sunspots is what causes the picture to break up.  Huh mine does that all the time, I never even called about it.  This place was prewired since who knows when.  When did cable become common I wonder?  The cable connections are that old and of course the computer connection is attached to that. Comcast & Verizon are the choices here and Verizon is fairly new.
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lesliek
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« Reply #9 on: October 17, 2013, 04:01:29 PM »

Ranger we have Comcast also & it is terrible ! No other options here , so we are stuck . Look on the back of your modem & router , there is a small round hole which you can poke using a paper clip or safety pin. That resets them . Also if you have a dvr cable box , whenever you have trouble disconnect the electric plug. Wait at least 2 minutes , then plug in & allow to reboot. As soon as all the settings & channels come back , do it again. Advice from a neighbor who is a contractor for Comcast .
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merrihart
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« Reply #10 on: November 08, 2013, 10:49:51 AM »

I'm like lesliek in this, it's either comcast or verizon here, unless you want to use satelite.  Niether is a better option than the other, I'm sorry to say.

If the trouble is just with the wifi, you might find an HD powerline helpful.  I got two years ago, and it uses your electrical system to provide internet from your modem.

For Kindle, if you got the wifi only kindle, you can connect it to your computer via the power cable (which has a usb which plugs into the wall adapter) to download things from amazon.  Unless, like me, you use a subscription service which only allows you to download via wifi (groan).  Smiley

good luck in your hunt ranger.  Oh, your in Boston, right?  Would Aereo work for you?
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