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Author Topic: Another Virus  (Read 12095 times)
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ranger
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« on: March 07, 2011, 10:55:46 AM »

Ok this is my second virus Angry and third problem since December.  It is clear to me that Mcafee is useless for virus protection.  Windows 7 is also on my @@it list as well as Dell. The other problem involved WIndows updates getting stuck.  I have bought 3 Dell computers in the past 5 - 6 years and none of them is working right now.  My first laptop does not connect to wireless (wireless card not working said the Comcast guy), the desktop I bought my brother cannot connect to the internet and now laptop #2 has another virus.

I spend 8 hours on the phone on Saturday calling Comcast, Mcafee, MicroSoft, Dell, QVC and the router company.  None of these people could help me with the virus or getting my old laptop working. Oh and when I contacted Dell they said my laptop was not registered to me Shocked.  The purchase date however was correct Huh.  Feeling a lot of angry since this computer was purchased in December 2009.

Does anyone know where to get computers fixed?  Someone at work suggested Staples, someone else suggested the Geek Squad.

I am going to buy an Apple next.
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NedF
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« Reply #1 on: March 07, 2011, 11:04:59 AM »

Don't use Geek Squad unless you are willing to lose all your data.

Is your computer working at all? If you can use it, then download Avast Antivirus and run it to see what virus is causing you problems. It can fix most problems for you. There are other programs to try after to catch anything Avast misses, but I would try that one first. It will take a while for it to scan your entire hard drive.

I have never had a problem with viruses. I use Avast Antivirus and ZoneAlarm Firewall. I also use Firefox with No Script and Ad Block Plus.
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ranger
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« Reply #2 on: March 07, 2011, 12:51:56 PM »

No I can't get on at all.  I got this vocal message (a woman's voice) saying you have a virus.  This part really freaked me out, who was the voice and where did that come from??  I forgot to mention this in my first post. 

Then I got a you have a trojan and your email is sending out message.  I think that was in writing but I'm not sure it happened so fast.

Now all I can get is the windows did not close down properly screen and alternatelly the dreaded blue screen with something about if you installed any new program uninstall it.  I didn't install anything.  I didn't download anything.  I didn't open any attachments.  I don't go to chat rooms.  I haven't been on facebook for months.

I'm a good girl Wink I shouldn't be getting viruses.  I think someone sent it to me in an email.

I don't really have anything on the computer except for pictures and a few word documents.  I have all the discs that came with the computer and I have all the pics still on my camera.

I just need to get the stupid thing to get back on.  And of course I am concerned about the email thing.  Like which email is it my hotmail account?  That's the one I use.  Or my comcast email which I never use?
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NedF
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« Reply #3 on: March 07, 2011, 01:14:33 PM »

Don't worry about the messages right now.

Have you tried starting the computer in safe mode?

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

If it will start in safe mode, then run your antivirus program and see what you get.

Make sure the computer no longer has internet access when you try this.
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JustMe
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« Reply #4 on: March 07, 2011, 02:10:48 PM »

Judy,

Are you getting "fake" virus alert popup messages?  I got one once last year and did not click on it.  Instead, I rebooted my computer and it was gone.

They might look like this example at the microsoft site. 

http://www.microsoft.com/security/pc-security/antivirus-rogue.aspx

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JJ
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« Reply #5 on: March 07, 2011, 03:23:04 PM »

Judy how frustrating this all must be. Just read a few weeks ago to be careful when clicking on attachments in emails, even those from friends because of just exactly what seems to be happening to you. Not saying yours is from the emails but that could be a place to start. Once you are able to get your computer up and in running mode again you should go to hotmail and in your profile change all the security permissions to either yourself & your brother to protect your computer. Takes awhile to do but more protection you have the better.

Maybe check out the Avast anti-virus free protection as Ned suggested and use that instead of the other ones you always have a problem with when you call them for help.........
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caylee
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« Reply #6 on: March 07, 2011, 03:33:01 PM »

Is there anyone at your work who would be willing to try to fix the problem for you? Sometimes one can find someone like that - maybe for the price of something home-baked?

Hope you can find someone. Maybe Steve here on the forum can help you, too.

Hugs
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Mandycat
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« Reply #7 on: March 07, 2011, 09:34:39 PM »

Judy,
For some reason you seem to be getting fake alerts about viruses.  I use McAfee and it has worked just fine.  I had one Trojan a couple years ago, and I never got any voices, or e-mails or anything like that about it or anything else.  There ARE problems that can be caused by these fake alerts, though, if you click on certain things they prompt you to click on.  You need to find a good local computer repair person to get your computer back in shape.  I'm so sorry this has happened to you.   Sad
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ranger
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« Reply #8 on: March 08, 2011, 05:31:40 AM »

This was NOT a fake virus since it shut down my computer.  I have had no luck getting it to work.  I can't get past the windows has shut down screen.  I tried clicking on all the options listed for "safe" options but they all just lead back to the blue screen and then back to the windows has shut down unexpectitly again.

I tried just letting it cycle several times to see if it would let me on but no luck.

Has anyone ever had a virus announced by a voice? Huh   Where did that come from, is that some crazy new virus that talks?  I don't understand that at all. The more I think about it I wonder if someone hasn't taken over my computer completely.

ETA thanks for all the suggestions and thoughts.   It does have a webcam but I have never used it in case that makes a difference.
« Last Edit: March 08, 2011, 05:33:14 AM by ranger » Logged
caylee
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« Reply #9 on: March 08, 2011, 06:00:58 AM »

Judy,

By 'fake virus alert' is meant that a screen pops up announcing that you have a virus, but at that point you do not - thus the word 'fake'. But clicking on the notice DOES give you the real virus. So no one here is saying that you do not NOW have a virus on your system. I had one of those 'fake' notices once and clicked on it to 'clean' the virus, but that is what actually gave me the virus. I managed to clear it out using my real anti-virus software. Those fake notices are very real looking, so don't feel bad that it happened to you.

Hugs
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lesliek
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« Reply #10 on: March 08, 2011, 06:27:54 AM »

I had 1 of those also ,with flashing lights & warning sounds. Since I'm not really computer smart ,I did a hard shutdown [pulled the plug] & called my brother to get talked through a restart & scan. Some of them will download the virus even if you click to x out of the warning. It sounds like that happened to you. I hope you can find someone through friends or co-workers who can do that for you.
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Spartycats
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« Reply #11 on: March 08, 2011, 06:47:10 AM »

I'm lucky to work where we have strong systems support.  Judy, I hope you can find someone to help you.
For others, maybe this will help out.

Here is a recent letter they sent us:

Hi, all--
Over the weekend, two staff members saw the return of a particularly nasty bit of malware: the fake anti-virus.  Because it can damage a computer to the point that it needs to be completely rebuilt, we in Systems thought it would be a good idea to send a reminder about it.

It works like this: a window pops up on the screen, warning that a virus has been detected, and stating that special software must be downloaded and installed immediately to deal with this virus.  Usually there is no "X" in the upper right corner to close the window; if there is one, it doesn't work.  No virus has actually been detected, but pressing either the "OK" or "Cancel" button will download a real virus and install it on the computer.  At worst, your computer will then be virtually unusable until Systems rebuilds it for you.  In addition, any information you have on that computer is at risk for theft.

If a message pops up on your screen warning of a virus, please DO NOT CLICK OR TYPE ANYTHING except as described below.  Instead, do the following:
 
Hold down the Ctrl and Alt keys, and press the Delete key.  A window will appear in the middle of your screen.
Click on "Task Manager" (middle button in the lower row).  A window labeled "Windows Task Manager" will open.
There are four tabs in the window; the left one (Applications) should be open.  If not, click on it.
Click on any one of the tasks that says "Internet Explorer."
Click on "End Task" at the bottom of the window.
If a window with two buttons, "End Task" and "Cancel" appears, click on "End Task."
The task you selected, and all other "Internet Explorer" tasks, should disappear.
If other browser tasks remain, click on them and end them similarly.
 

Please note: tens of thousands of legitimate web sites are infected by the worm that causes this problem.  It does not mean that anyone has been visiting web sites that they shouldn't.
 



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ranger
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« Reply #12 on: March 08, 2011, 10:05:56 AM »

Ok maybe I'm not clear in my writing.  I got the voice message, then I got the warning I had a trojan and my email was sending out mail and then the blue screen then poof I was out.  These all happened within a few seconds, I didn't click on anything nor did I get the chance to.  It was just boom, boom, boom.

Ok that's my technical terms, I'm not computer savey at all.

I think I'm toast or the computer is anyway,  it sounds like I will have to take it somewhere and have it debugged (or whatever it needs) and reinstall all the discs.  My stuff is probably gone right? Angry Bummer, I still blame Macafee for not catching these things, it updated the night before so I don't understand the point if they don't catch virus before they strike and do damage.

Spartycats let's just say I'm not lucky like you Wink.  Anybody taken a computer to Staples?
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Mandycat
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« Reply #13 on: March 08, 2011, 02:07:15 PM »

Judy,
Unfortunately, there is not one anti-virus program that will be 100% effective at protection.  Sometimes new versions of viruses are released before the companies are aware of them and develop a fix.  As for the voice, that is very strange, and, IMO, just makes it even more probable that you were hit by a "fake alert" that installed the virus.  I have McAfee, and I can tell you that there is NO VOICE alerts for viruses or anything else.  Please have a professional look at your computer.  Your data may not been totally lost, and there are recovery programs that they may be able to use.  Good luck!
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lesliek
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« Reply #14 on: March 08, 2011, 03:35:14 PM »

My next door neighbor has used Geek squad, but it took several visits to get it right. They did retrieve all her info. I used Staples about 7 years ago when my mother board went. They downloaded my pix [which was all I cared about] to a zip drive. I replaced the computer.
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"the world's most inept extortionist"
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